2026 SOLVED ITEMS CONFIRMED A+
◉ What is Organizational Behaviour (OB)? Answer: The attitudes
and behaviours of individuals and groups in organizations
◉ What is Human Resources Management (HRM)? Answer:
Programs, practices, and systems to acquire, develop, motivate, and
retain employees in organizations
◉ Why study OB? Answer: 1. OB is interesting: about people and
human nature, helps us understand why employees become
committed to an organization and what motivates them to work
hard
2. OB is important: what happens in organizations often has a
profound impact on people (beyond organizations' walls)
3. OB makes a difference: sustained competitive advantage and
organizational effectiveness closely related to the management of
human capital and OB
◉ What is human capital? Answer: The knowledge, skills, and
abilities (KSAs) embodied in an organization's employees
,◉ What is social capital? Answer: Social resources that individuals
obtain from participation in a social structure
◉ Describe the goals of OB? Answer: 1. Predicting OB: through
systematic study, OB provides a scientific foundation that helps
improve predictions of organizational events
2. Explaining OB: explaining organizational events, why do they
occur? determining why people are more or less engaged, motivated,
satisfied, or prone to resign
3. Managing OB: managers acquire, allocate, and utilize physical and
Human Resources to accomplish goals
◉ What is management? Answer: The art of getting things
accomplished in organizations through others
◉ What is Evidence-based management (EBM)? Answer: Translating
principles based on the best scientific evidence into organizational
practices
◉ What is the Classical Viewpoint of management? Answer: An early
prescription on management that advocated a high specialization of
labour, intensive coordination, and centralized decision making
, ◉ What is the Human Relations Movement? Answer: A critique of
classical management and bureaucracy that advocated management
styles that were more participative and oriented toward employee
needs
◉ What is Scientific Management? Answer: Frederick Taylor's
system for using research to determine the optimum degree of
specialization and standardization of work taste
◉ What is a Bureaucracy? Answer: Max Weber's ideal type of
organization that included a strict chain of command, detailed rules,
high specialization, centralized power, and selection and promotion
based on technical competence
◉ What are the Hawthorne Studies? Answer: Research conducted in
the 1920-30s at the Hawthorne plant of Western Electric, near
Chicago, that illustrated how psychological and social processes
affect productivity and work adjustment
◉ What is the Contingency Approach to management? Answer: An
approach to management that recognizes that there is no one best
way to manage and that an appropriate management style depends
on the demands of the situation