D072 Fundamentals for Success in
Business Exam Questions and
Answers
Leadership Style - Answer-Manner and approach of direction, implementing plans, and
motivating people
Legal - Answer-An act that is allowed or is in conformity with the law of the land
Legal-Ethical - Answer-When the law and personal organizational ethics are in
accordance with each other
Legal-Unethical - Answer-Dilemma in which established laws are not in accordance or
do not uphold the ethical choice
Legitimate Power - Answer-Power that comes from one's organizational role or position
Locus of Control - Answer-Extent to which an entity believes the current and anticipates
circumstances, and it's response to them are within it's control
Machiavellian - Answer-Cunning, scheming, and unscrupulous
Manager - Answer-An individual who oversees a certain group of tasks, or a certain
subset of a company and often has a staff of people who report to them
McKinsey 7-S - Answer-An organization model developed in the 1980's by Tom Peters
and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key
internal aspects of an organization that need to be aligned if it is to achieve it's
objectives and improve performance
Mechanistic - Answer-Hierarchical, bureaucratic, organizational structure characterized
by (1) centralization of authority, (2) formalization and practices, and (3) specialization
of function
Meditation - Answer-Focusing all of your energy and attention on one specific area of
the present moment
Mindfulness - Answer-Consciousness of the present moment
, Morals - Answer-Rules people develop as a result of cultural norms and values and are,
traditionally passed down though generations and characterize a cultural group
Nonverbal communication - Answer-Expressing information without the use of words,
such as using body language, tone of voice, facial expressions, and even silence
Oral Communication - Answer-Expressing information or ideas though spoken words
Organic - Answer-Organizational structure characterized by (1) flatness:
communications and interactions are horizontal, (2) low specialization: knowledge
resides wherever it is most useful, and (3) decentralization: Great deal of formal and
informal participation in decision-making
Organizational Culture - Answer-The shared values, beliefs, and norms of an
organization that affect the strategies and operating procedures of the business
Organizational Ethics - Answer-Rules, principles, and standards for deciding what is
morally right or wrong when doing business
Organizational Structure - Answer-A system used to define a hierarchy within an
organization
Participative Style - Answer-Leadership style that seeks input from subordinates
Passive Communicator - Answer-Tentative communication style used by those who are
hesitant to speak up
Passive-Aggressive Communication Style - Answer-Indirect communication style that
uses hidden messages to express needs and ideas
Pentagon Papers - Answer-Illegal-ethical conflict in which U.S. Government officials
leaked top secret papers to inform the public about government actions during the
Vietnam War
People-Oriented Style - Answer-Leadership style that is primarily concerned with
interpersonal relations in the workplace
Person-job fit - Answer-The degree to which a person's skill, knowledge, abilities, and
other characteristics match the job demands
Person-Organization Fit - Answer-The degree to which a person's values, personality,
goals, and other characteristics match those of the organization
Personal Communication - Answer-Information that is exchanged between sender and
recipient for personal purposes
Business Exam Questions and
Answers
Leadership Style - Answer-Manner and approach of direction, implementing plans, and
motivating people
Legal - Answer-An act that is allowed or is in conformity with the law of the land
Legal-Ethical - Answer-When the law and personal organizational ethics are in
accordance with each other
Legal-Unethical - Answer-Dilemma in which established laws are not in accordance or
do not uphold the ethical choice
Legitimate Power - Answer-Power that comes from one's organizational role or position
Locus of Control - Answer-Extent to which an entity believes the current and anticipates
circumstances, and it's response to them are within it's control
Machiavellian - Answer-Cunning, scheming, and unscrupulous
Manager - Answer-An individual who oversees a certain group of tasks, or a certain
subset of a company and often has a staff of people who report to them
McKinsey 7-S - Answer-An organization model developed in the 1980's by Tom Peters
and Robert Waterman (the authors of In Search of Excellence) that analyzes seven key
internal aspects of an organization that need to be aligned if it is to achieve it's
objectives and improve performance
Mechanistic - Answer-Hierarchical, bureaucratic, organizational structure characterized
by (1) centralization of authority, (2) formalization and practices, and (3) specialization
of function
Meditation - Answer-Focusing all of your energy and attention on one specific area of
the present moment
Mindfulness - Answer-Consciousness of the present moment
, Morals - Answer-Rules people develop as a result of cultural norms and values and are,
traditionally passed down though generations and characterize a cultural group
Nonverbal communication - Answer-Expressing information without the use of words,
such as using body language, tone of voice, facial expressions, and even silence
Oral Communication - Answer-Expressing information or ideas though spoken words
Organic - Answer-Organizational structure characterized by (1) flatness:
communications and interactions are horizontal, (2) low specialization: knowledge
resides wherever it is most useful, and (3) decentralization: Great deal of formal and
informal participation in decision-making
Organizational Culture - Answer-The shared values, beliefs, and norms of an
organization that affect the strategies and operating procedures of the business
Organizational Ethics - Answer-Rules, principles, and standards for deciding what is
morally right or wrong when doing business
Organizational Structure - Answer-A system used to define a hierarchy within an
organization
Participative Style - Answer-Leadership style that seeks input from subordinates
Passive Communicator - Answer-Tentative communication style used by those who are
hesitant to speak up
Passive-Aggressive Communication Style - Answer-Indirect communication style that
uses hidden messages to express needs and ideas
Pentagon Papers - Answer-Illegal-ethical conflict in which U.S. Government officials
leaked top secret papers to inform the public about government actions during the
Vietnam War
People-Oriented Style - Answer-Leadership style that is primarily concerned with
interpersonal relations in the workplace
Person-job fit - Answer-The degree to which a person's skill, knowledge, abilities, and
other characteristics match the job demands
Person-Organization Fit - Answer-The degree to which a person's values, personality,
goals, and other characteristics match those of the organization
Personal Communication - Answer-Information that is exchanged between sender and
recipient for personal purposes
