HMGT 200 Final Certification Exam Study Guide
Spring 2017 With Complete Solutions
The primary focus of a supervisor's job is to:
A) help evaluate the performance of other supervisors.
B) direct the work of employees.
C) determine organizational goals.
D) reduce departmental costs. - ANSWER B) direct the work of employees.
Jorge, a dining room supervisor, complained to his boss when the catering manager let
two dining room buspersons leave work before the end of their shift. Which of the
following management principles may have been violated?
A) common good
B) division of labor
C) unity of command
D) staff stability - ANSWER C) unity of command
What is formal authority?
A) evaluating the responsibilities and tasks a person has in a job
B) the power a person has because of his or her abilities and personal traits
C) giving employees the freedom to develop and implement plans
D) the power that comes with the position a person holds in the organization - ANSWER
,D) the power that comes with the position a person holds in the organization
Which of the following statements about supervisor responsibility is TRUE?
A) When a supervisor delegates a task, the supervisor is ultimately responsible for the
employee's performance.
B) A responsible supervisor always has high levels of formal and informal authority.
C) Supervisors are not evaluated on how well they accomplish tasks assigned to them.
D) When a supervisor delegates a task, the employee becomes ultimately responsible for
the task. - ANSWER A) When a supervisor delegates a task, the supervisor is ultimately
responsible for the employee's performance.
Which of the following components of management best describes ensuring efficient
execution of tasks and activities that involve several departments or areas of operations?
A) organizing
B) staffing
C) coordinating
D) evaluating - ANSWER C) coordinating
A ____________ bridges strategic and operational planning activities by specifying how the
organization will move forward in the upcoming year toward attaining long-range goals.
A) business plan
B) values plan
C) marketing plan
,D) mission statement - ANSWER A) business plan
Which of the following set of skills is most directly related to effectively supervising the
work of employees?
A) technical skills
B) personal skills
C) computer skills
D) conceptual skills - ANSWER A) technical skills
What is the primary reason supervisors fail?
A) an inability to think in conceptual terms
B) an inability to perform technical aspects of their job
C) an inability to effectively manage and relate to their employees
D) an inability to consistently delegate tasks to employees - ANSWER C) an inability to
effectively manage and relate to their employees
Which of the following statements about supervisory responsibilities is TRUE?
A) Supervisors are not responsible for providing employees a safe working environment.
B) Supervisors have an obligation to bosses and employees, but not to guests.
C) Supervisors must be respectful of their bosses, but they don't have to be cooperative.
D) Supervisors should be consistent and fair in all decisions that affect their employees. -
ANSWER D) Supervisors should be consistent and fair in all decisions that affect their
employees.
, Which of the following is a barrier to effective communication?
A) facial expressions
B) distractions
C) listener feedback
D) none of the above - ANSWER B) distractions
Ever since Karla began volunteering to work split shifts, the other employees felt that
Scott, the supervisor, treated her as if "she could do nothing wrong." Which of the
following types of personal biases must Scott work hard to overcome when
communicating with Karla?
A) severity effect
B) stereotypes
C) halo effect
D) first impressions - ANSWER C) halo effect
Which of the following statements about effective communicators is TRUE?
A) Effective communicators do not ask questions of their audiences.
B) Effective communicators use the same methods in every communication situation.
C) Effective communicators organize their key points in a logical sequence.
D) To entice audiences, effective communicators keep their intentions hidden. - ANSWER
C) Effective communicators organize their key points in a logical sequence.
Spring 2017 With Complete Solutions
The primary focus of a supervisor's job is to:
A) help evaluate the performance of other supervisors.
B) direct the work of employees.
C) determine organizational goals.
D) reduce departmental costs. - ANSWER B) direct the work of employees.
Jorge, a dining room supervisor, complained to his boss when the catering manager let
two dining room buspersons leave work before the end of their shift. Which of the
following management principles may have been violated?
A) common good
B) division of labor
C) unity of command
D) staff stability - ANSWER C) unity of command
What is formal authority?
A) evaluating the responsibilities and tasks a person has in a job
B) the power a person has because of his or her abilities and personal traits
C) giving employees the freedom to develop and implement plans
D) the power that comes with the position a person holds in the organization - ANSWER
,D) the power that comes with the position a person holds in the organization
Which of the following statements about supervisor responsibility is TRUE?
A) When a supervisor delegates a task, the supervisor is ultimately responsible for the
employee's performance.
B) A responsible supervisor always has high levels of formal and informal authority.
C) Supervisors are not evaluated on how well they accomplish tasks assigned to them.
D) When a supervisor delegates a task, the employee becomes ultimately responsible for
the task. - ANSWER A) When a supervisor delegates a task, the supervisor is ultimately
responsible for the employee's performance.
Which of the following components of management best describes ensuring efficient
execution of tasks and activities that involve several departments or areas of operations?
A) organizing
B) staffing
C) coordinating
D) evaluating - ANSWER C) coordinating
A ____________ bridges strategic and operational planning activities by specifying how the
organization will move forward in the upcoming year toward attaining long-range goals.
A) business plan
B) values plan
C) marketing plan
,D) mission statement - ANSWER A) business plan
Which of the following set of skills is most directly related to effectively supervising the
work of employees?
A) technical skills
B) personal skills
C) computer skills
D) conceptual skills - ANSWER A) technical skills
What is the primary reason supervisors fail?
A) an inability to think in conceptual terms
B) an inability to perform technical aspects of their job
C) an inability to effectively manage and relate to their employees
D) an inability to consistently delegate tasks to employees - ANSWER C) an inability to
effectively manage and relate to their employees
Which of the following statements about supervisory responsibilities is TRUE?
A) Supervisors are not responsible for providing employees a safe working environment.
B) Supervisors have an obligation to bosses and employees, but not to guests.
C) Supervisors must be respectful of their bosses, but they don't have to be cooperative.
D) Supervisors should be consistent and fair in all decisions that affect their employees. -
ANSWER D) Supervisors should be consistent and fair in all decisions that affect their
employees.
, Which of the following is a barrier to effective communication?
A) facial expressions
B) distractions
C) listener feedback
D) none of the above - ANSWER B) distractions
Ever since Karla began volunteering to work split shifts, the other employees felt that
Scott, the supervisor, treated her as if "she could do nothing wrong." Which of the
following types of personal biases must Scott work hard to overcome when
communicating with Karla?
A) severity effect
B) stereotypes
C) halo effect
D) first impressions - ANSWER C) halo effect
Which of the following statements about effective communicators is TRUE?
A) Effective communicators do not ask questions of their audiences.
B) Effective communicators use the same methods in every communication situation.
C) Effective communicators organize their key points in a logical sequence.
D) To entice audiences, effective communicators keep their intentions hidden. - ANSWER
C) Effective communicators organize their key points in a logical sequence.
