QUESTIONS WITH SOLUTIONS ALREADY PASSED
◍ Language of responsiblity. Ans: How we speak about events and
situations, particularly when assigning blame or praise, and it's about
taking ownership of our thoughts, feelings, and actions
◍ What are the languages of responsibility?. Ans: I, You, We, It, But
◍ "It" language. Ans: Statements that replace the personal pronoun
"I" with the less immediate word "it".
The effect of reducing the speaker's acceptance of responsibility for
the statements
◍ "But" language. Ans: Statements in which the word "but" cancels
out the expression that preceded it.
◍ "I" lanugage. Ans: A statement that describes the speaker's reaction
to another person's behaviour without making judgements about the
behaviour's worth.
◍ "You" language. Ans: Statements that express or imply a judgment
of the other person.
, ◍ "We" language. Ans: Statements that imply that the issue is the
concern and responsibiity of both the sender and the receiver of a
message.
◍ Characteristics of Nonverbal Communication. Ans: Are vital
Has value
is primarily relational
Occurs in mediated messages
Serves many functions
Offers deception cues
Is ambiguous
◍ Types of Nonverbal Communication. Ans: body orientation,
posture, gestures, face and eyes
◍ Deception. Ans: When a message and body language do not share
the same message and someone is trying to hide the truth.
◍ Internal Factors of Nonverbal Communication. Ans: voice
touch
appearance
◍ External Factors of Nonverbal Communication. Ans: distance
physical environment
smell