COMM 291 UPDATED FINAL GUIDE 2026 FULL
QUESTIONS AND SOLUTIONS GRADED A+
⫸ TermDefinitionEmotional Intelligence (EQ). Ans: The ability to
understand and manage one's emotions and to empathize with others.
⫸ Emotion Labor. Ans: Managing or suppressing emotions to fulfill
professional or social expectations.
⫸ Display Rules. Ans: Cultural norms that dictate how and when
emotions should be expressed.
⫸ Debilitative Emotions. Ans: Intense emotions that hinder effective
communication (e.g., rage, anxiety).
⫸ Rational-Emotive Approach. Ans: The idea that emotions are
influenced not just by events but by beliefs about those events.
⫸ Kinesics. Ans: The study of body movement, gesture, and posture.
⫸ Proxemics. Ans: The study of how people use and perceive
physical space.
⫸ Paralanguage. Ans: Vocal elements such as tone, pitch, and rate
that affect meaning.
QUESTIONS AND SOLUTIONS GRADED A+
⫸ TermDefinitionEmotional Intelligence (EQ). Ans: The ability to
understand and manage one's emotions and to empathize with others.
⫸ Emotion Labor. Ans: Managing or suppressing emotions to fulfill
professional or social expectations.
⫸ Display Rules. Ans: Cultural norms that dictate how and when
emotions should be expressed.
⫸ Debilitative Emotions. Ans: Intense emotions that hinder effective
communication (e.g., rage, anxiety).
⫸ Rational-Emotive Approach. Ans: The idea that emotions are
influenced not just by events but by beliefs about those events.
⫸ Kinesics. Ans: The study of body movement, gesture, and posture.
⫸ Proxemics. Ans: The study of how people use and perceive
physical space.
⫸ Paralanguage. Ans: Vocal elements such as tone, pitch, and rate
that affect meaning.
