2026 TESTED QUESTIONS AND ANSWERS
GRADED A+
⩥ Toggle Keys. Answer: plays a tone when the Caps Lock, Num Lock,
or Scroll Lock keys are pressed
⩥ Filter Keys. Answer: tells the computer to ignore quick or repeated
keystrokes
⩥ Q - Glenda plugs in her new scanner only to have it emit a bright
flash, a popping noise, and a wisp of smoke. It stops functioning. She
unplugs the scanner. What should she do now?
A. Answer: Return the Scanner to the place of purchase
⩥ DEFRAG. Answer: command that reorders the files on the hard drives
to position the file fragments closer to each other, and then it updates the
FAT
⩥ Q - Jodie suspects that her hard drive has bad sectors. Steve says she
needs to run DEFRAG to fix the problem areas, but Maria disagrees.
She tells Jodie to run CHKDSK. Who is correct?
A. Answer: Only Maria is correct. CHKDSK is the proper tool here.
,⩥ Q - Which of the following devices most likely will require a driver
install? (Scanners, Monitors, Projectors, Speakers)
A. Answer: Scanners
⩥ Q - When Eddie first walks into an onsite job, he should...
A. Answer: Introduce himself and ask the customer if they are ready for
him to start working
⩥ To manually back up a registry.... Answer: Open the registry | File |
Export | pick location to save to.
⩥ Q - Aaron wants to encrypt his hard drive on his Windows 10 Home
system. What options does he have?
A. Answer: Third-party encryption tool. BitLocker is only available on
Windows Vista Ultimate and Enterprise
⩥ Remote Assistance. Answer: a feature that enables a tech to access a
user's PC remotely to perform diagnostics and initiate repairs
⩥ Q - When setting up a new wireless router, which of the following
actions should the technician take first, to secure the network?
A. Answer: Change the default user name/password and change the
SSID
, ⩥ Q - You are a technician working for a large company, and you notice
a user has left a Post-it note attached to her monitor of a new password
that she was just given. What should the technician do?
A. Answer: Inform the supervisor
⩥ Q - In Windows, how would you go about sharing your CD-ROM on
a network?
A. Answer: In My Computer, right-click the CD-ROM icon, then click
Sharing
⩥ Incremental Backup. Answer: backs up all marked files (files with the
Archive attribute) and then clears the Archive attribute. A file gets
marked with this attribute when something changes with the file (ex: an
increase in size)
⩥ Differential Backup. Answer: similar to an incremental backup the
archive attribute is not removed after each backup, meaning unless you
change it yourself it will have more to back up each time
⩥ To get rid of an unwanted SSL certificate.... Answer: clear the SSL
cache.
⩥ Q - William's system is locking up during Windows boot. He reboots
and presses F8 to bring up the boot menu and then selects "enable boot
logging" In what file will the results be stored?