HEALTH CARE ADMINISTRATION COMPREHENSIVE EXAM
PRACTICE QUESTIONS AND ANSWERS
Workers in a workplace can help avoid cross-cultural misunderstandings by:
A. cultivating cultural understanding of fellow workers and customers/clients
B. maintaining a professional appearance at all times
C. interacting with others influenced by their own cultural beliefs
D. not serving customers/clients with whom they feel uncomfortable - CORRECT ANSWER✅✅A
_______________ environments engender increased knowledge and respect for the health team
members for each other.
A. Collaborative and aggressive
B. Collaborative and passive
C. Collaborative and reactive
D. Collaborative and participative - CORRECT ANSWER✅✅D
Marked by the growing use and influence of emerging/disruptive technologies - cloud, mobile devices,
big data, advanced analytics, and others, system thinking is ________.
A. a luxury that can't be afforded
B. a business survival strategy
C. can be ignored
D. costly
E. time consuming - CORRECT ANSWER✅✅B
In contrast with constructive accountability, _________ is a process in which two or more people or
groups discuss their needs and differences of opinion and eventually develop a solution.
A. ethical conflict
B. Legal conflict
C. constructive conflict
D. neutral conflict - CORRECT ANSWER✅✅C
, Sound ____________ strategies are needed to create a healthy organization culture in which
subordinates, team members, and leaders achieve results.
A. financial
B. operational
C. communication
D. accounting
E. legal - CORRECT ANSWER✅✅C
The strategic plans are usually the responsibility of _________ management.
A. lower management
B. middle management
C. senior management
D. outside managers
E. consultants - CORRECT ANSWER✅✅C
Self-aware leaders exhibit which of the following characteristics?
A. They know themselves, including strengths and weaknesses.
B. They delegate their decisions to others.
C. They do not seek feedback from others.
D. They do not have high self-esteem. - CORRECT ANSWER✅✅A
Leaders have a responsibility to ___ and ___ change.
A.understand; respond to
B.facilitate; enable
C.interpret;communicate
D. participate; involve - CORRECT ANSWER✅✅B
Managing employees' emotions in the change initiatives can be very ____ to the leaders.
PRACTICE QUESTIONS AND ANSWERS
Workers in a workplace can help avoid cross-cultural misunderstandings by:
A. cultivating cultural understanding of fellow workers and customers/clients
B. maintaining a professional appearance at all times
C. interacting with others influenced by their own cultural beliefs
D. not serving customers/clients with whom they feel uncomfortable - CORRECT ANSWER✅✅A
_______________ environments engender increased knowledge and respect for the health team
members for each other.
A. Collaborative and aggressive
B. Collaborative and passive
C. Collaborative and reactive
D. Collaborative and participative - CORRECT ANSWER✅✅D
Marked by the growing use and influence of emerging/disruptive technologies - cloud, mobile devices,
big data, advanced analytics, and others, system thinking is ________.
A. a luxury that can't be afforded
B. a business survival strategy
C. can be ignored
D. costly
E. time consuming - CORRECT ANSWER✅✅B
In contrast with constructive accountability, _________ is a process in which two or more people or
groups discuss their needs and differences of opinion and eventually develop a solution.
A. ethical conflict
B. Legal conflict
C. constructive conflict
D. neutral conflict - CORRECT ANSWER✅✅C
, Sound ____________ strategies are needed to create a healthy organization culture in which
subordinates, team members, and leaders achieve results.
A. financial
B. operational
C. communication
D. accounting
E. legal - CORRECT ANSWER✅✅C
The strategic plans are usually the responsibility of _________ management.
A. lower management
B. middle management
C. senior management
D. outside managers
E. consultants - CORRECT ANSWER✅✅C
Self-aware leaders exhibit which of the following characteristics?
A. They know themselves, including strengths and weaknesses.
B. They delegate their decisions to others.
C. They do not seek feedback from others.
D. They do not have high self-esteem. - CORRECT ANSWER✅✅A
Leaders have a responsibility to ___ and ___ change.
A.understand; respond to
B.facilitate; enable
C.interpret;communicate
D. participate; involve - CORRECT ANSWER✅✅B
Managing employees' emotions in the change initiatives can be very ____ to the leaders.
