WGU C208 FINAL EXAM OA STUDY GUIDE 125
QUESTIONS WITH VERIFIED ANSWERS 2025/2026
CEO
consultant
employee - CORRECT ANSWER Which three individuals within an organization
could play the role of change agent
Establishing a sense of urgency - CORRECT ANSWER Which of the eight steps
described by Kotter is the first step a change leader takes when implementing a
change
knowledge
persuasion
decision
implementation
confirmation - CORRECT ANSWER Place the stages of Everett Roger's Diffusion of
Innovation model in order from 1 (earliest stage) to 5 (latest stage)
Descriptive - CORRECT ANSWER The head of human resources of a large company
is considering changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?
it is an innovation that is good enough
,it evolves over time into a product with more features - CORRECT ANSWER Which
two statements characterize low end disruption
Communicating change initiatives through email
Explaining why the change is needed - CORRECT ANSWER Which approaches
would be appropriate for communicating change initiatives?
Choose 2 answers
a consistent vision of the end result of the change - CORRECT ANSWER What is
essential for a leader to communicate when undertaking organizational change?
as a worthwhile investment in a successful transition - CORRECT ANSWER how
should training be viewed during organizational change
offering positive feedback - CORRECT ANSWER How can a leader connect with
employees to help sustain organizational change?
Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction - CORRECT ANSWER Which approach is proven and effective in using
reinforcements to sustain change?
unclear goals - CORRECT ANSWER What is a common cause for the failure of
organizational change
It drives people to bring reality in line with their vision - CORRECT ANSWER Which
role does creative tension play in organizational change according to Peter Senge?
, anger - CORRECT ANSWER which emotion is prevalent among almost all
employees during the process of organizational change?
tiring staff with unrelated demands - CORRECT ANSWER which practice can lead to
unconscious resistance to attempts at organizational change?
by being consistent, open, and empathetic - CORRECT ANSWER how can leaders
effectively address resistance to change through communications
Mental models can become barriers that prevent stakeholders' from perceiving
the need for change - CORRECT ANSWER How do mental model impact
individuals' responses to organizational change according to Black and Gregersen?
A CEO champions a change process by both accepting responsibility and providing
clear metrics for the change initiatives - CORRECT ANSWER Which scenario is an
example of one of Black and Gregersen's strategies for overcoming barriers to
change
as indications that the leadership team has failed to plan appropriately - CORRECT
ANSWER How should leaders view difficult questions and serious concerns from
employees about change initiatives
many employees are strongly committed to organizations mission. - CORRECT
ANSWER How is responding to change resistance in the non-profit sector different
from in the the private sector?
QUESTIONS WITH VERIFIED ANSWERS 2025/2026
CEO
consultant
employee - CORRECT ANSWER Which three individuals within an organization
could play the role of change agent
Establishing a sense of urgency - CORRECT ANSWER Which of the eight steps
described by Kotter is the first step a change leader takes when implementing a
change
knowledge
persuasion
decision
implementation
confirmation - CORRECT ANSWER Place the stages of Everett Roger's Diffusion of
Innovation model in order from 1 (earliest stage) to 5 (latest stage)
Descriptive - CORRECT ANSWER The head of human resources of a large company
is considering changes to the employee benefits program but is unsure how the
employees will respond to these changes
Which type of change model should this person employ?
it is an innovation that is good enough
,it evolves over time into a product with more features - CORRECT ANSWER Which
two statements characterize low end disruption
Communicating change initiatives through email
Explaining why the change is needed - CORRECT ANSWER Which approaches
would be appropriate for communicating change initiatives?
Choose 2 answers
a consistent vision of the end result of the change - CORRECT ANSWER What is
essential for a leader to communicate when undertaking organizational change?
as a worthwhile investment in a successful transition - CORRECT ANSWER how
should training be viewed during organizational change
offering positive feedback - CORRECT ANSWER How can a leader connect with
employees to help sustain organizational change?
Directing leaders to focus on profit-driven goals, market share, and employee
satisfaction - CORRECT ANSWER Which approach is proven and effective in using
reinforcements to sustain change?
unclear goals - CORRECT ANSWER What is a common cause for the failure of
organizational change
It drives people to bring reality in line with their vision - CORRECT ANSWER Which
role does creative tension play in organizational change according to Peter Senge?
, anger - CORRECT ANSWER which emotion is prevalent among almost all
employees during the process of organizational change?
tiring staff with unrelated demands - CORRECT ANSWER which practice can lead to
unconscious resistance to attempts at organizational change?
by being consistent, open, and empathetic - CORRECT ANSWER how can leaders
effectively address resistance to change through communications
Mental models can become barriers that prevent stakeholders' from perceiving
the need for change - CORRECT ANSWER How do mental model impact
individuals' responses to organizational change according to Black and Gregersen?
A CEO champions a change process by both accepting responsibility and providing
clear metrics for the change initiatives - CORRECT ANSWER Which scenario is an
example of one of Black and Gregersen's strategies for overcoming barriers to
change
as indications that the leadership team has failed to plan appropriately - CORRECT
ANSWER How should leaders view difficult questions and serious concerns from
employees about change initiatives
many employees are strongly committed to organizations mission. - CORRECT
ANSWER How is responding to change resistance in the non-profit sector different
from in the the private sector?
