Questions and Answers (Latest 2026)
1. An_________ customer is a person or organization that
receives services or products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental - Correct Answers ✅External
2. Improving external customer satisfaction is the main
objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. - Correct Answers ✅customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External - Correct Answers ✅external
4. Customer satisfaction should always be the first objective
considered when developing _________.
a) Vendors
,MSSC SAFETY ASSESSMENT Exam
Questions and Answers (Latest 2026)
b) New or improved products
c) Teamwork
d) Training matrix - Correct Answers ✅new or improved
products
5. The ________ of the product describes the features
requested for the product to perform the tasks for which it
was intended.
a) Form
b) Function
c) Cost
d) Utilization - Correct Answers ✅function
6. Product designers should always consider the effects of
tooling design and cost during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine - Correct Answers
✅prototype development
7. Product design teams should provide an environment that
encourages ________.
a) Criticize other team members at any time
,MSSC SAFETY ASSESSMENT Exam
Questions and Answers (Latest 2026)
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss - Correct Answers
✅Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques
are needed in order to make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests - Correct Answers ✅Product introduction
9. Engineers working with manufacturing to become aware of
tooling limitations and other problems that may increase
production time and cost is an example of _____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing - Correct Answers ✅Concurrent
engineering
10. _______ is a design methodology that designs features into
the product that makes it cheaper to manufacture, while
maintaining its ability to perform its intended function.
a) Design for Manufacturing and Assembly (DFMA)
, MSSC SAFETY ASSESSMENT Exam
Questions and Answers (Latest 2026)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP) - Correct
Answers ✅Design for Manufacturing and Assembly (DFMA)
11. to be successful ________must be tied to the company's
business plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments - Correct Answers ✅team
goals
12. A team should develop a spending plan as part of their
decision making process ________________.
a) to ensure that they do not exceed the amount of money
allocated to the project
b) to ensure that they use all the money allocated to the
project
c) in case they are audited
d) because it is a requirement of all teams - Correct
Answers ✅to ensure that they do not exceed the amount of
money allocated to the project