NEW SMB (SMB FINAL) LATEST UPDATE QUESTIONS
AND ANSWERS, WITH COMPLETE SOLUTION
Providing customer service excellence includes using the GRACE process,
having technical and product knowledge, as well as having certain skills and
mindset characteristics. Which of the following are the two SKILLS technicians
need to provide customer service excellence? (Select Two) Answer - Technical
and Interpersonal
What following wireless standards can provide the fastest wireless internet
speeds? Answer - 802.11n
What best describes the location the advanced wireless gateway should be
installed in a business to provide sufficient wireless coverage? Answer - In a
central, open location
Spectrum BC Wi-Fi LAN is targeted to what type of customers? Answer -
Customers who have a small physical footprint where one Wi-Fi access point is
sufficient for coverage
What TCP/IP troubleshooting test that traces the path from computer to a
destination, and shows each router between the starting point and the final
destination? Answer - Trace route
What is a conceptual model that shows how layers can work together to make
communication possible on a network from one device to another? Answer -
OSI
, What is the following service that enables people to surf the Internet using
words or names rather than having to remember IP addresses for the websites
they want to visit? Answer - DNS
If a computer at a business has an IP address of 169.254.X.X (otherwise known
as an APIPA IP address), what does this tell you about the computer? Answer -
The computer cannot connect to a router and cannot communicate on the
router's network
A business has two locations across town, with one computer at each location.
After this business's network was setup, one computer has an IP address and
subnet of 192.168.10.1 255.255.0.0, and the other has an IP address and
subnet of 192.168.1.2 255.255.255.0. The business's goal is for these two
computers to share private data on its internal network. Based on this example,
are the two computers on the same network and able to share the business's
private data? Answer - NO
What is the service in a router that configures and provides computers with the
correct IP information? Answer - DHCP
What is the standard Internet protocol for all computers, and like devices,
wanting to connect to the Internet and communicate with each other? Answer
- TCP/IP
After a cable modem is installed for a Spectrum BC Internet customer, what
four installation elements/actions should the technician do to complete the
install? NOTE: Sequence/order is important. Answer - Verify the IP address,
Confirm Internet connectivity, Wrap-up/clean up, Educate customer
Prior to SIP Trunks installation, when is the pre-installation call scheduled?
Answer - 5 days prior to the install day
AND ANSWERS, WITH COMPLETE SOLUTION
Providing customer service excellence includes using the GRACE process,
having technical and product knowledge, as well as having certain skills and
mindset characteristics. Which of the following are the two SKILLS technicians
need to provide customer service excellence? (Select Two) Answer - Technical
and Interpersonal
What following wireless standards can provide the fastest wireless internet
speeds? Answer - 802.11n
What best describes the location the advanced wireless gateway should be
installed in a business to provide sufficient wireless coverage? Answer - In a
central, open location
Spectrum BC Wi-Fi LAN is targeted to what type of customers? Answer -
Customers who have a small physical footprint where one Wi-Fi access point is
sufficient for coverage
What TCP/IP troubleshooting test that traces the path from computer to a
destination, and shows each router between the starting point and the final
destination? Answer - Trace route
What is a conceptual model that shows how layers can work together to make
communication possible on a network from one device to another? Answer -
OSI
, What is the following service that enables people to surf the Internet using
words or names rather than having to remember IP addresses for the websites
they want to visit? Answer - DNS
If a computer at a business has an IP address of 169.254.X.X (otherwise known
as an APIPA IP address), what does this tell you about the computer? Answer -
The computer cannot connect to a router and cannot communicate on the
router's network
A business has two locations across town, with one computer at each location.
After this business's network was setup, one computer has an IP address and
subnet of 192.168.10.1 255.255.0.0, and the other has an IP address and
subnet of 192.168.1.2 255.255.255.0. The business's goal is for these two
computers to share private data on its internal network. Based on this example,
are the two computers on the same network and able to share the business's
private data? Answer - NO
What is the service in a router that configures and provides computers with the
correct IP information? Answer - DHCP
What is the standard Internet protocol for all computers, and like devices,
wanting to connect to the Internet and communicate with each other? Answer
- TCP/IP
After a cable modem is installed for a Spectrum BC Internet customer, what
four installation elements/actions should the technician do to complete the
install? NOTE: Sequence/order is important. Answer - Verify the IP address,
Confirm Internet connectivity, Wrap-up/clean up, Educate customer
Prior to SIP Trunks installation, when is the pre-installation call scheduled?
Answer - 5 days prior to the install day
