Test Bank for Managing Performance through
Training and Development, 8th Edition By Alan
Saks
NETA ASSESSMENT
Test Bank
to accompany
Prepared by
Alan M. Saks,
University of Toronto
,NETA Assessment: Test Bank to accompany Managing Performance
Through Training and Development, Eighth Edition
By Alan M. Saks, Robert R. Haccoun
Test Bank prepared by Alan M. Saks, University of Toronto
NETA copy editor: Karen Rolfe
Text ISBN:
nelson.com
COPYRIGHT ©2019 by Nelson Education Ltd. Nelson is a registered trademark used herein under licence. All
rights reserved.
For more information contact Nelson, 1120 Birchmount Road, Toronto, Ontario M1K 5G4. Or you can visit our
Internet site at nelson.com.
ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in
any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, web
distribution, or information storage and retrieval systems—without the written permission of the publisher.
ii
, CONTENTS
Chapter 1: The Training and Development Process ....................................................................... 1
Chapter 2: Learning and Motivation ............................................................................................ 40
Chapter 3: The Needs Analysis Process ....................................................................................... 80
Chapter 4: Training Design ........................................................................................................ 115
Chapter 5: Off-the-Job Training Methods .................................................................................. 149
Chapter 6: Off-the-Job Training Methods .................................................................................. 178
Chapter 7: Technology-Based Training Methods ...................................................................... 210
Chapter 8: Training Delivery...................................................................................................... 249
Chapter 9: Transfer of Training.................................................................................................. 281
Chapter 10: Training Evaluation ................................................................................................ 317
Chapter 11: Training Costs and Benefits.................................................................................... 357
Chapter 12: Training Programs .................................................................................................. 382
Chapter 13: Management and Leadership Development............................................................ 413
Chapter 14: The Evolution and Future of Training and Development ....................................... 455
iii
, PREFACE
Contents:
About the Nelson Education Teaching Advantage
Accessing Your Cognero Test Bank
ABOUT THE NELSON EDUCATION TEACHING ADVANTAGE (NETA)
In most post-secondary courses, a large percentage of
student assessment is based on multiple-choice testing.
Many instructors use multiple-choice reluctantly,
believing that it is a methodology best used for testing
what a student remembers rather than what she or he has
learned.
Nelson Education Ltd. understands that a good quality multiple-choice test bank can provide
the means to measure higher-level thinking skills as well as recall. Recognizing the
importance of multiple-choice testing in today’s classroom, we have created NETA—the
Nelson Education Teaching Advantage program—to ensure the value of our high-quality test
banks.
The NETA program was created in partnership with David DiBattista, a 3M National Teaching
Fellow, professor of psychology at Brock University, and researcher in the area of multiple-
choice testing. NETA ensures that subject-matter experts who author test banks have had
training in two areas: avoiding common errors in test construction, and developing multiple-
choice test questions that “get beyond remembering” to assess higher-level thinking.
All NETA test banks include David DiBattista’s guide for instructors, “Multiple Choice Tests:
Getting Beyond Remembering.” This guide has been designed to assist you in using Nelson
test banks to achieve your desired outcomes in your course.
The Test Bank for Managing Performance Through Training and Development, Eighth Edition
has been revised for Canadian students by Alan M. Saks, University of Toronto. The multiple-
choice questions were written and edited to conform to NETA guidelines, which emphasize the
development of higher-order thinking and the effective construction of questions. NETA
principles of question construction help eliminate ambiguity, arguable answers, guesswork,
and unconscious cues to test-savvy students, resulting in a test that accurately reflects student
understanding. The Test Bank offers over 700 questions including 480 multiple choice, 120
short answer, and 120 essay questions.
iv
Training and Development, 8th Edition By Alan
Saks
NETA ASSESSMENT
Test Bank
to accompany
Prepared by
Alan M. Saks,
University of Toronto
,NETA Assessment: Test Bank to accompany Managing Performance
Through Training and Development, Eighth Edition
By Alan M. Saks, Robert R. Haccoun
Test Bank prepared by Alan M. Saks, University of Toronto
NETA copy editor: Karen Rolfe
Text ISBN:
nelson.com
COPYRIGHT ©2019 by Nelson Education Ltd. Nelson is a registered trademark used herein under licence. All
rights reserved.
For more information contact Nelson, 1120 Birchmount Road, Toronto, Ontario M1K 5G4. Or you can visit our
Internet site at nelson.com.
ALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in
any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, web
distribution, or information storage and retrieval systems—without the written permission of the publisher.
ii
, CONTENTS
Chapter 1: The Training and Development Process ....................................................................... 1
Chapter 2: Learning and Motivation ............................................................................................ 40
Chapter 3: The Needs Analysis Process ....................................................................................... 80
Chapter 4: Training Design ........................................................................................................ 115
Chapter 5: Off-the-Job Training Methods .................................................................................. 149
Chapter 6: Off-the-Job Training Methods .................................................................................. 178
Chapter 7: Technology-Based Training Methods ...................................................................... 210
Chapter 8: Training Delivery...................................................................................................... 249
Chapter 9: Transfer of Training.................................................................................................. 281
Chapter 10: Training Evaluation ................................................................................................ 317
Chapter 11: Training Costs and Benefits.................................................................................... 357
Chapter 12: Training Programs .................................................................................................. 382
Chapter 13: Management and Leadership Development............................................................ 413
Chapter 14: The Evolution and Future of Training and Development ....................................... 455
iii
, PREFACE
Contents:
About the Nelson Education Teaching Advantage
Accessing Your Cognero Test Bank
ABOUT THE NELSON EDUCATION TEACHING ADVANTAGE (NETA)
In most post-secondary courses, a large percentage of
student assessment is based on multiple-choice testing.
Many instructors use multiple-choice reluctantly,
believing that it is a methodology best used for testing
what a student remembers rather than what she or he has
learned.
Nelson Education Ltd. understands that a good quality multiple-choice test bank can provide
the means to measure higher-level thinking skills as well as recall. Recognizing the
importance of multiple-choice testing in today’s classroom, we have created NETA—the
Nelson Education Teaching Advantage program—to ensure the value of our high-quality test
banks.
The NETA program was created in partnership with David DiBattista, a 3M National Teaching
Fellow, professor of psychology at Brock University, and researcher in the area of multiple-
choice testing. NETA ensures that subject-matter experts who author test banks have had
training in two areas: avoiding common errors in test construction, and developing multiple-
choice test questions that “get beyond remembering” to assess higher-level thinking.
All NETA test banks include David DiBattista’s guide for instructors, “Multiple Choice Tests:
Getting Beyond Remembering.” This guide has been designed to assist you in using Nelson
test banks to achieve your desired outcomes in your course.
The Test Bank for Managing Performance Through Training and Development, Eighth Edition
has been revised for Canadian students by Alan M. Saks, University of Toronto. The multiple-
choice questions were written and edited to conform to NETA guidelines, which emphasize the
development of higher-order thinking and the effective construction of questions. NETA
principles of question construction help eliminate ambiguity, arguable answers, guesswork,
and unconscious cues to test-savvy students, resulting in a test that accurately reflects student
understanding. The Test Bank offers over 700 questions including 480 multiple choice, 120
short answer, and 120 essay questions.
iv
