Zaxby's AM Practice Exam Questions
With Answers
An online order guest complains that she had to wait 15 minutes for her order after
arriving at the store. What should you do? - Answer -Greet the guest
-Apologize to the guest
-Listen to the guest
-Thank the guest
The Time/Temperature Log can help you with: - Answer -Ensuring that Zaxby's foods are
cooked and held at appropriate temperatures
-Preventing bacteria and other microorganisms from causing illness and food spoilage
-Determining if proper food storage is being performed
-Determining if cooking equipment is functioning properly
What are some best practices for Oil Management? - Answer -Use skimmer to reduce
sediment
-During slow times, turn fryers off
-Cover fryers you are not using
-Don't hang wet baskets over fryers
As you conduct a shift walk in the dining room, you overhear a guest complain that her
sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's
core values, what is the best solution for the guest's complaint? Choose all that apply. -
Answer -Apologize to the guest and bring her a fresh sandwich made without tomatoes
-Remind team members to check each order for modifications to ensure items are
prepared correctly
-Remind team members that preparing orders correctly helps to ensure guest satisfaction
and it prevents exposing sensitive guests to potential food allergens
After Dale puts away the items from a truck delivery, his manager sees he placed the
, fresh wings on the rack above the cases of celery in the walk-in cooler. The manager
pulls Dale aside and explains that the cases of fresh wings should be placed in front of
the newer cases of celery in order to observe FIFO. This was the correct action for the
manager to take. - Answer False
When performing the beginning Critical Item Inventory count, what can you use to verify
the count? - Answer The ending inventory from the previous night
You have two truck orders per week and are responsible for placing the current week's
truck orders. How do you know how much product to order? - Answer Use par levels to
determine truck order
When should you not accept a gift card? Choose all that apply. - Answer -When the guest
has a photocopy of a card
-When the guest has a picture of the back of the card
-When guest just has the digits on the back of the card memorized and recites them
Which of the following is not a recommended way to control waste? - Answer Use Fingerz
that are past their hold time for Zalads
What are the most important aspect(s) of counting inventory? Choose all that apply. -
Answer Consistency and accuracy
A guest arrives and informs you that he/she is there to pick up an online order. You
notice the order has not been placed in the pass-thru window, and you don't see the
ticket displayed on the KDS monitor. Which other action could you take to trace the
guest's order? - Answer Press OO on the Micros POS to check the information on the
Online Utility screen
A guest calls the store to complain about items missing from their drive-thru order.
During your phone conversation, you should do which of the following? - Answer
empathize and offer a genuine apology
To maintain product quality, which critical step should be taken in the storage areas? -
Answer FIFO and label products
A guest complains to you about an odd taste in the water coming from the Freestyle
machine. What actions do you take to remedy the situation? - Answer Check the nozzle
How often should the hood system be professionally cleaned? - Answer Quarterly
With Answers
An online order guest complains that she had to wait 15 minutes for her order after
arriving at the store. What should you do? - Answer -Greet the guest
-Apologize to the guest
-Listen to the guest
-Thank the guest
The Time/Temperature Log can help you with: - Answer -Ensuring that Zaxby's foods are
cooked and held at appropriate temperatures
-Preventing bacteria and other microorganisms from causing illness and food spoilage
-Determining if proper food storage is being performed
-Determining if cooking equipment is functioning properly
What are some best practices for Oil Management? - Answer -Use skimmer to reduce
sediment
-During slow times, turn fryers off
-Cover fryers you are not using
-Don't hang wet baskets over fryers
As you conduct a shift walk in the dining room, you overhear a guest complain that her
sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's
core values, what is the best solution for the guest's complaint? Choose all that apply. -
Answer -Apologize to the guest and bring her a fresh sandwich made without tomatoes
-Remind team members to check each order for modifications to ensure items are
prepared correctly
-Remind team members that preparing orders correctly helps to ensure guest satisfaction
and it prevents exposing sensitive guests to potential food allergens
After Dale puts away the items from a truck delivery, his manager sees he placed the
, fresh wings on the rack above the cases of celery in the walk-in cooler. The manager
pulls Dale aside and explains that the cases of fresh wings should be placed in front of
the newer cases of celery in order to observe FIFO. This was the correct action for the
manager to take. - Answer False
When performing the beginning Critical Item Inventory count, what can you use to verify
the count? - Answer The ending inventory from the previous night
You have two truck orders per week and are responsible for placing the current week's
truck orders. How do you know how much product to order? - Answer Use par levels to
determine truck order
When should you not accept a gift card? Choose all that apply. - Answer -When the guest
has a photocopy of a card
-When the guest has a picture of the back of the card
-When guest just has the digits on the back of the card memorized and recites them
Which of the following is not a recommended way to control waste? - Answer Use Fingerz
that are past their hold time for Zalads
What are the most important aspect(s) of counting inventory? Choose all that apply. -
Answer Consistency and accuracy
A guest arrives and informs you that he/she is there to pick up an online order. You
notice the order has not been placed in the pass-thru window, and you don't see the
ticket displayed on the KDS monitor. Which other action could you take to trace the
guest's order? - Answer Press OO on the Micros POS to check the information on the
Online Utility screen
A guest calls the store to complain about items missing from their drive-thru order.
During your phone conversation, you should do which of the following? - Answer
empathize and offer a genuine apology
To maintain product quality, which critical step should be taken in the storage areas? -
Answer FIFO and label products
A guest complains to you about an odd taste in the water coming from the Freestyle
machine. What actions do you take to remedy the situation? - Answer Check the nozzle
How often should the hood system be professionally cleaned? - Answer Quarterly
