2026 ZAXBY'S MANAGER CERTIFICATION
FINAL TEST EXAM WITH ANSWERS
How many times per day should the fryer oil be filtered?
-1
-4
-2
-3 - CORRECT-ANSWERS2
The ideal operating temperature for the walk-in freezer is:
-34ºF - 38ºF
-0ºF - 10ºF
-8ºF - 12ºF
-0º or below - CORRECT-ANSWERS0º or below
A team member shows up to work wearing a black t-shirt with a Zaxby's logo on it
and a pair of blue jeans. The manager allows the team member to work in a non-
guest facing Back of House position. This was the correct action for the manager
to take.
-True
-False - CORRECT-ANSWERSFalse
You have two truck orders per week and are responsible for placing the current
week's truck orders. How do you know how much product to order?
-Use the par level information to determine truck order
-Copy last week's order
-Look at last month's order
-Take the average of the three previous orders - CORRECT-ANSWERSUse the par
level information to determine truck order
(Dirty cooler with upside down Zalad Bowls) After arriving at the location, you
check to see how closing went the night before. When you open the reach-in
cooler, you see the picture below. What error was made at closing?
-Everything looks great!
-All surfaces of the station were not properly cleaned
-The Zalad bowls should have been placed face up
, -All surfaces of the station were not wiped with a clean towel and degreaser
solution - CORRECT-ANSWERSAll surfaces of the station were not properly cleaned
As a best practice, when is the best time to raise awareness among team members
regarding the store's SOS goal?
-Pre-shift meeting
-In the middle of lunch rush
-At the end of the shift
-None of the above - CORRECT-ANSWERS
Which of the following are reasons to complete a Positioning Chart prior to each
shift? Choose all that apply.
-Allows manager to effectively place team members where they work best
-Communicates expectations to each team member
-Helps maintain proper and consistent food quality
-Helps determine if food storage and cooking equipment are functioning properly
-Provides an easy reference for team members to identify what position they are
assigned for their shift - CORRECT-ANSWERS-Allows manager to effectively place
team members where they work best
-Communicates expectations to each team member
-Provides an easy reference for team members to identify what position they are
assigned for their shift
How often should the hood vent drip pans be cleaned?
-Once a month
-Once a week
-Twice a week
-Twice a month - CORRECT-ANSWERSOnce a week
A team member is working the drive-thru during a busy lunch rush and runs out of
small cups. Although the storage racks have several opened boxes of small cups,
the team member opens a new box of cups that is beside the storage racks and
restocks the station. The GM explains that the opened boxes should have been
used first to follow FIFO rules. This was the correct action for the manager to take.
-True
-False - CORRECT-ANSWERSTrue
Your cashier notifies you a guest is trying to pay for their order with a picture of a
gift card on their mobile device. What is your appropriate response to the guest?
-Accept the payment and enter the gift card number in the POS
-Acknowledge the guest and inform them about Zaxby's gift card policy
-Replace the gift card
FINAL TEST EXAM WITH ANSWERS
How many times per day should the fryer oil be filtered?
-1
-4
-2
-3 - CORRECT-ANSWERS2
The ideal operating temperature for the walk-in freezer is:
-34ºF - 38ºF
-0ºF - 10ºF
-8ºF - 12ºF
-0º or below - CORRECT-ANSWERS0º or below
A team member shows up to work wearing a black t-shirt with a Zaxby's logo on it
and a pair of blue jeans. The manager allows the team member to work in a non-
guest facing Back of House position. This was the correct action for the manager
to take.
-True
-False - CORRECT-ANSWERSFalse
You have two truck orders per week and are responsible for placing the current
week's truck orders. How do you know how much product to order?
-Use the par level information to determine truck order
-Copy last week's order
-Look at last month's order
-Take the average of the three previous orders - CORRECT-ANSWERSUse the par
level information to determine truck order
(Dirty cooler with upside down Zalad Bowls) After arriving at the location, you
check to see how closing went the night before. When you open the reach-in
cooler, you see the picture below. What error was made at closing?
-Everything looks great!
-All surfaces of the station were not properly cleaned
-The Zalad bowls should have been placed face up
, -All surfaces of the station were not wiped with a clean towel and degreaser
solution - CORRECT-ANSWERSAll surfaces of the station were not properly cleaned
As a best practice, when is the best time to raise awareness among team members
regarding the store's SOS goal?
-Pre-shift meeting
-In the middle of lunch rush
-At the end of the shift
-None of the above - CORRECT-ANSWERS
Which of the following are reasons to complete a Positioning Chart prior to each
shift? Choose all that apply.
-Allows manager to effectively place team members where they work best
-Communicates expectations to each team member
-Helps maintain proper and consistent food quality
-Helps determine if food storage and cooking equipment are functioning properly
-Provides an easy reference for team members to identify what position they are
assigned for their shift - CORRECT-ANSWERS-Allows manager to effectively place
team members where they work best
-Communicates expectations to each team member
-Provides an easy reference for team members to identify what position they are
assigned for their shift
How often should the hood vent drip pans be cleaned?
-Once a month
-Once a week
-Twice a week
-Twice a month - CORRECT-ANSWERSOnce a week
A team member is working the drive-thru during a busy lunch rush and runs out of
small cups. Although the storage racks have several opened boxes of small cups,
the team member opens a new box of cups that is beside the storage racks and
restocks the station. The GM explains that the opened boxes should have been
used first to follow FIFO rules. This was the correct action for the manager to take.
-True
-False - CORRECT-ANSWERSTrue
Your cashier notifies you a guest is trying to pay for their order with a picture of a
gift card on their mobile device. What is your appropriate response to the guest?
-Accept the payment and enter the gift card number in the POS
-Acknowledge the guest and inform them about Zaxby's gift card policy
-Replace the gift card
