Summary These are detailed notes for Chapter 6 covering formal and informal communication flows. Includes all necessary diagrams and flowcharts for exam preparation.

Chapter 6: Organizational
Communication

❖​ 6.1 Introduction to Organizational
Communication
Organizational communication refers to the structured and unstructured flow of
information within an organization that enables coordination, decision-making,
leadership, and the achievement of organizational goals. It encompasses the
processes through which employees, managers, teams, and external stakeholders
exchange information, ideas, instructions, and feedback.




Figure 6.1: Overview of Team Communication in an Organization

, ❖​ Effective organizational
communication is critical for:
❖​ Managerial effectiveness
❖​ Employee engagement and motivation
❖​ Conflict resolution
❖​ Organizational change and innovation

In modern organizations, communication is no longer limited to face-to-face
interactions or written memos. Digital platforms, collaborative tools, and virtual
communication channels play a central role in shaping how organizations function.




❖​ 6.2 Types of Organizational
Communication
Organizational communication can broadly be classified into Formal
Communication and Informal Communication (Grapevine).




Figure 6.2:Types of Organizational Communication