D351 WGU PA NEWEST ACTUAL EXAM COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+
What is the likely result of a human resources (HR) department using an online
application system?
Applications are easily tracked internally.
What is a bona fide occupational qualification (BFOQ) topic that an interviewer
is allowed to ask a candidate for a firefighter position?
Height and weight
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term?
Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs?
Personnel
Which process is critical for understanding and creating position descriptions?
Job analysis
,An employee tells their manager that they would like to be considered for a
management position in the future. Which type of support should the
employee’s organization provide?
Development
A manager identifies that a customer service representative is having difficulty
getting their average talk time down from six minutes to the organizational
benchmark of five minutes. What should the manager do to help the employee
make an immediate improvement?
Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
adapting to changing economic conditions
listening to the customer’s voice
responding to competition within the industry
What is the first step to accomplishing this?
Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the
customer service training as part of the needs assessment. What should the
manager evaluate?
Employee readiness
, A supervisor uses social learning theory to develop records-clerk training for
new hires. Which training activity should be included?
Watching a coworker be coached on a transaction
What should managers do to increase morale and productivity in their
departments?
Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of
their team?
Formal communication with employees
A manager is considering whether an employee is ready to advance to a
leadership role. The manager uses the performance appraisal process to
assess the employee’s self-awareness and integrity. Which measurement
method is the manager using?
Traits
During an employee’s performance appraisal, their manager mentioned for
the first time mistakes that had occurred over six months ago. What is the issue
with how the process was handled in terms of performance management?
Check-ins were not provided.
QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+
What is the likely result of a human resources (HR) department using an online
application system?
Applications are easily tracked internally.
What is a bona fide occupational qualification (BFOQ) topic that an interviewer
is allowed to ask a candidate for a firefighter position?
Height and weight
Which form of technology innovation addresses a labor shortage and reduces
overall company costs long term?
Self-checkout kiosks
Which input focuses on staffing needs for creating organizational outputs?
Personnel
Which process is critical for understanding and creating position descriptions?
Job analysis
,An employee tells their manager that they would like to be considered for a
management position in the future. Which type of support should the
employee’s organization provide?
Development
A manager identifies that a customer service representative is having difficulty
getting their average talk time down from six minutes to the organizational
benchmark of five minutes. What should the manager do to help the employee
make an immediate improvement?
Initiate a remediation training program
A chief executive officer (CEO) identified that the following employee
capabilities are required for the future of the organization:
adapting to changing economic conditions
listening to the customer’s voice
responding to competition within the industry
What is the first step to accomplishing this?
Analyze the training needs
A human resources (HR) manager wants to evaluate the self-efficacy of the
customer service training as part of the needs assessment. What should the
manager evaluate?
Employee readiness
, A supervisor uses social learning theory to develop records-clerk training for
new hires. Which training activity should be included?
Watching a coworker be coached on a transaction
What should managers do to increase morale and productivity in their
departments?
Give consistent feedback to the group
What is a direct benefit to managers of conducting performance reviews of
their team?
Formal communication with employees
A manager is considering whether an employee is ready to advance to a
leadership role. The manager uses the performance appraisal process to
assess the employee’s self-awareness and integrity. Which measurement
method is the manager using?
Traits
During an employee’s performance appraisal, their manager mentioned for
the first time mistakes that had occurred over six months ago. What is the issue
with how the process was handled in terms of performance management?
Check-ins were not provided.
