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WGU C215 Operations Management PVDC 2026(NEW UPDATED VERSION) LATEST ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS (VERIFIED QUESTIONS AND ANSWERS)- GUARANTEED PASS A+
UPDATED
Which definition is used for quality evaluates how well a product performs its intended
function? - CORRECT ANSWER Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - CORRECT ANSWER 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - CORRECT ANSWER ISO 9000
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the
number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
CORRECT ANSWER checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - CORRECT ANSWER Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the
total quality management (TQM) process? - CORRECT ANSWER Review and
recommend product changes, satisfy customers needs, open communication
practice exam 2026
, 2|Page
What is the common theme in total quality management (TQM) across all functions in an
organization? - CORRECT ANSWER To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - CORRECT
ANSWER mean
What do assignable causes of variation indicate? - CORRECT ANSWER Equipment
was found out of control
Which continuous improvement method does Cpk measure? - CORRECT ANSWER
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - CORRECT ANSWER people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times? - CORRECT ANSWER Screen patients and fast-track those with
minor ailments
Which two factors affect a service location decision? - CORRECT ANSWER Proximity
to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - CORRECT ANSWER
Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - CORRECT ANSWER capacity planning
practice exam 2026
WGU C215 Operations Management PVDC 2026(NEW UPDATED VERSION) LATEST ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS (VERIFIED QUESTIONS AND ANSWERS)- GUARANTEED PASS A+
UPDATED
Which definition is used for quality evaluates how well a product performs its intended
function? - CORRECT ANSWER Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - CORRECT ANSWER 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - CORRECT ANSWER ISO 9000
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the
number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? -
CORRECT ANSWER checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - CORRECT ANSWER Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in the
total quality management (TQM) process? - CORRECT ANSWER Review and
recommend product changes, satisfy customers needs, open communication
practice exam 2026
, 2|Page
What is the common theme in total quality management (TQM) across all functions in an
organization? - CORRECT ANSWER To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - CORRECT
ANSWER mean
What do assignable causes of variation indicate? - CORRECT ANSWER Equipment
was found out of control
Which continuous improvement method does Cpk measure? - CORRECT ANSWER
How close one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - CORRECT ANSWER people
involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about
long waiting times? - CORRECT ANSWER Screen patients and fast-track those with
minor ailments
Which two factors affect a service location decision? - CORRECT ANSWER Proximity
to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - CORRECT ANSWER
Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - CORRECT ANSWER capacity planning
practice exam 2026
