D072 Fundamentals for Success in Business
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1. Ability: Possession of the means to do something
2. Active Listening: Giving the sender full, undisrupted attention with the intention of fully receiving his or her
message
3. Aggressive Communicator: Forceful communication style often carried out in a loud and hostile
manner
4. Assertive communicator: Productive communication style used by those who express their ideas while
listening attentively to others
5. Attraction-Selection-Attrition (A-S-A): A theory holding that (1) Individuals are attracted to orga-
nization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2)
organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
6. Attrition: The unpredictable and uncontrollable but normal reduction of work force due to resignations, retire-
ment, sickness, or death
7. Autocratic Style: Leadership style that keeps close control over subordinates and does not seek much input
from others
8. Barrier to Effective Communication: Factor that prevents the receiver from receiving and under-
standing the message accurately
9. Behavioral Event Interviews: Guided interview questions where individuals describe their thoughts
and feelings during specific situations and a coach helps establish a development plan
10. Channel: Means of passing information from sender to recipient, such as via face-to-face meeting or telephone
calls
11. Code of Ethics: Guide that publicly sets out an organization's key values and ethical obligations
12. Coercive power: Ability to take something away or punish someone for noncompliance
13. Communication: Sharing understanding and meanings via oral, nonverbal, and written forms
14. Communication Style: Dominant way in which an individual interacts and exchanges information with
others
15. Consideration: The relationship oriented between behaviors of a leader
16. Corporate Culture: The attitudes, values, and standards of behavior that distinguishes one organization
form another
17. Corporate Social Responsibility (CSR): Philosophy in which a company voluntarily engages in
actions that benefit society, be it economically, socially, politically, or environmentally
18. Cultutal Diversity: The existence of a variety of cultural or ethnic groups within a workplace
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, D072 Fundamentals for Success in Business
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19. CVF Model: Framework for assessing organizational culture and organizational dynamics
20. Design Thinking: A method of problem-solving strategy wherein the data collected are expressed visually
in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
21. Effective Communication: When information transmitted is interpreted by the receiver in the way it
was intended by the sender
22. Emotional Intelligence: The capacity to be aware of controls and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically
23. Emotional Quotient (EQ): The level of a person's emotional intelligence, often as represented by a score
in a standardized test
24. Empathy: Being attuned and sensitive to the emotional state of others
25. Employee-Member-Centered Behaviors: Behaviors that focus on supporting employees
26. Ethics: Principles that serve as a guide about how to behave
27. Expert Power: Power based on knowledge and special skill or experience
28. Formal Leaders: A person who is officially designated as the leader of a group
29. Greenwashing: When organizations carry about CSR missions in an inauthentic way, using them to increase
publicity rather than to spur real change
30. Idealized influence: Form of transformational leadership in which a leader models behaviors and attitudes
that subordinates choose to emulate
31. Illegal-Ethical: Dilemma in which the ethical choice would be in violation of established laws
32. Individual Contributor: Someone who uses their personal skills to contribute to a team
33. Individualized Consideration: Form of transformation leadership in which a leader takes the time to
learn about the talents of each individual and puts them to good use
34. Influence Tactics: The way individuals attempt to influence one another in organizations
35. Informal Leaders: A person who is not officially appointed as the head of a group
36. Information Power: Power that stems from when a leader possesses knowledge that others need or want
37. Initiating: The task-related behaviors of a leader
38. Inspirational Appeals: Engage Values, emotions, and beliefs to gain support for a course of action
39. Inspirational Motivation: From of transformational leadership in which a leader inspires a passionate
vision among subordinates or the organization itself
40. Intellectual Stimulation: From of transformational leadership in which a leader recognizes the intellect
of subordinates and empowers them to contribute towards the success or vision of the organization
41. Intelligence: The ability to acquire and apply knowledge and skills
2/7
Study online at https://quizlet.com/_8d9s5l
1. Ability: Possession of the means to do something
2. Active Listening: Giving the sender full, undisrupted attention with the intention of fully receiving his or her
message
3. Aggressive Communicator: Forceful communication style often carried out in a loud and hostile
manner
4. Assertive communicator: Productive communication style used by those who express their ideas while
listening attentively to others
5. Attraction-Selection-Attrition (A-S-A): A theory holding that (1) Individuals are attracted to orga-
nization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2)
organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
6. Attrition: The unpredictable and uncontrollable but normal reduction of work force due to resignations, retire-
ment, sickness, or death
7. Autocratic Style: Leadership style that keeps close control over subordinates and does not seek much input
from others
8. Barrier to Effective Communication: Factor that prevents the receiver from receiving and under-
standing the message accurately
9. Behavioral Event Interviews: Guided interview questions where individuals describe their thoughts
and feelings during specific situations and a coach helps establish a development plan
10. Channel: Means of passing information from sender to recipient, such as via face-to-face meeting or telephone
calls
11. Code of Ethics: Guide that publicly sets out an organization's key values and ethical obligations
12. Coercive power: Ability to take something away or punish someone for noncompliance
13. Communication: Sharing understanding and meanings via oral, nonverbal, and written forms
14. Communication Style: Dominant way in which an individual interacts and exchanges information with
others
15. Consideration: The relationship oriented between behaviors of a leader
16. Corporate Culture: The attitudes, values, and standards of behavior that distinguishes one organization
form another
17. Corporate Social Responsibility (CSR): Philosophy in which a company voluntarily engages in
actions that benefit society, be it economically, socially, politically, or environmentally
18. Cultutal Diversity: The existence of a variety of cultural or ethnic groups within a workplace
1/7
, D072 Fundamentals for Success in Business
Study online at https://quizlet.com/_8d9s5l
19. CVF Model: Framework for assessing organizational culture and organizational dynamics
20. Design Thinking: A method of problem-solving strategy wherein the data collected are expressed visually
in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses
21. Effective Communication: When information transmitted is interpreted by the receiver in the way it
was intended by the sender
22. Emotional Intelligence: The capacity to be aware of controls and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically
23. Emotional Quotient (EQ): The level of a person's emotional intelligence, often as represented by a score
in a standardized test
24. Empathy: Being attuned and sensitive to the emotional state of others
25. Employee-Member-Centered Behaviors: Behaviors that focus on supporting employees
26. Ethics: Principles that serve as a guide about how to behave
27. Expert Power: Power based on knowledge and special skill or experience
28. Formal Leaders: A person who is officially designated as the leader of a group
29. Greenwashing: When organizations carry about CSR missions in an inauthentic way, using them to increase
publicity rather than to spur real change
30. Idealized influence: Form of transformational leadership in which a leader models behaviors and attitudes
that subordinates choose to emulate
31. Illegal-Ethical: Dilemma in which the ethical choice would be in violation of established laws
32. Individual Contributor: Someone who uses their personal skills to contribute to a team
33. Individualized Consideration: Form of transformation leadership in which a leader takes the time to
learn about the talents of each individual and puts them to good use
34. Influence Tactics: The way individuals attempt to influence one another in organizations
35. Informal Leaders: A person who is not officially appointed as the head of a group
36. Information Power: Power that stems from when a leader possesses knowledge that others need or want
37. Initiating: The task-related behaviors of a leader
38. Inspirational Appeals: Engage Values, emotions, and beliefs to gain support for a course of action
39. Inspirational Motivation: From of transformational leadership in which a leader inspires a passionate
vision among subordinates or the organization itself
40. Intellectual Stimulation: From of transformational leadership in which a leader recognizes the intellect
of subordinates and empowers them to contribute towards the success or vision of the organization
41. Intelligence: The ability to acquire and apply knowledge and skills
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