TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
1. Customer Service:
c. The driver
In most cases, the first and most direct
contact the customer has with a towing
company is:
a. The owner
b. The manager
c. The driver
d. The bookkeeper
2. Customer Service:
The most important communication skill c. Listening
you can develop is:
a. Talking
b. Reading
c. Listening
d. Writing
3. Customer Service:
a. signature does not
release you
Which of the following statements is true regard- from negligent
actions.
ing vehicle condition forms?
a. signature does not release you from
negligent actions.
b. A picture replaces the need for a form.
c. You only have to describe the damaged
area of any vehicle.
d. All forms should be in triplicate.
4. Customer Service: a. Refer your
When dealing with an angry customer you customer to
should not: your
,TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
supervisor. c. Argue with your customer.
, TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
b. Explain what you can and cannot do.
c. Argue with your customer.
d. None of the above.
5. Customer Service: d. Distance from local police
A company invoice does not include which sta- tion
of the following?
a. Vehicle description
b. Customer name/address
c. Towing destination or distance
d. Distance from local police station
6. Customer Service:
a. Write legibly.
Costly mistakes are made when one
does not write carefully. To avoid a
misunderstanding you should:
a. Write legibly.
b. Not be concerned about legal liability.
c. Not be concerned because your
supervisor will review everything.
d. None of the above.
7. Customer Service:
Which of the listed tasks are performed by d. All of the Above
the tow truck driver?
a. Create a friendly, courteous climate
b. Clerical
c. Customer Service
d. All of the Above
8. Customer Service:
If you should damage a vehicle during a
tow, the
, TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
most appropriate course of action would c. Show the customer the
be: dam- age and notify
a. Try and leave the scene quickly before
supervisor to make
the cus- tomer notices.
appointment for repair.
b. Note on invoice that damage was there
before the tow.
c. Show the customer the damage and notify
su- pervisor to make appointment for
repair.
d. All of the above.
9. Customer Service: d. 'a' and 'b' only.
The best way to listen to a customer is to:
a. Listen to the end of a statement, then ask
ques- tions.
b. Summarize and verify.
c. Interrupt to clear up a point.
d. 'a' and 'b' only.
10. Customer Service: c. Typing invoices
Which of the following is not a clerical duty
re- quired of the driver?
a. Getting all required signatures
b. Filling out invoices
c. Typing invoices
d. Listing services rendered
11. Safety, Attitude & c. Friction between the tires
Appearance: Traction is: and the road
a. A farm machine
b. A steering mechanism
c. Friction between the tires and the road
d. None of the above
Driver Certific tion Complete Questions With Solutions 2026|
Updated
1. Customer Service:
c. The driver
In most cases, the first and most direct
contact the customer has with a towing
company is:
a. The owner
b. The manager
c. The driver
d. The bookkeeper
2. Customer Service:
The most important communication skill c. Listening
you can develop is:
a. Talking
b. Reading
c. Listening
d. Writing
3. Customer Service:
a. signature does not
release you
Which of the following statements is true regard- from negligent
actions.
ing vehicle condition forms?
a. signature does not release you from
negligent actions.
b. A picture replaces the need for a form.
c. You only have to describe the damaged
area of any vehicle.
d. All forms should be in triplicate.
4. Customer Service: a. Refer your
When dealing with an angry customer you customer to
should not: your
,TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
supervisor. c. Argue with your customer.
, TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
b. Explain what you can and cannot do.
c. Argue with your customer.
d. None of the above.
5. Customer Service: d. Distance from local police
A company invoice does not include which sta- tion
of the following?
a. Vehicle description
b. Customer name/address
c. Towing destination or distance
d. Distance from local police station
6. Customer Service:
a. Write legibly.
Costly mistakes are made when one
does not write carefully. To avoid a
misunderstanding you should:
a. Write legibly.
b. Not be concerned about legal liability.
c. Not be concerned because your
supervisor will review everything.
d. None of the above.
7. Customer Service:
Which of the listed tasks are performed by d. All of the Above
the tow truck driver?
a. Create a friendly, courteous climate
b. Clerical
c. Customer Service
d. All of the Above
8. Customer Service:
If you should damage a vehicle during a
tow, the
, TRAA Towing and Recovery Association of America National
Driver Certific tion Complete Questions With Solutions 2026|
Updated
most appropriate course of action would c. Show the customer the
be: dam- age and notify
a. Try and leave the scene quickly before
supervisor to make
the cus- tomer notices.
appointment for repair.
b. Note on invoice that damage was there
before the tow.
c. Show the customer the damage and notify
su- pervisor to make appointment for
repair.
d. All of the above.
9. Customer Service: d. 'a' and 'b' only.
The best way to listen to a customer is to:
a. Listen to the end of a statement, then ask
ques- tions.
b. Summarize and verify.
c. Interrupt to clear up a point.
d. 'a' and 'b' only.
10. Customer Service: c. Typing invoices
Which of the following is not a clerical duty
re- quired of the driver?
a. Getting all required signatures
b. Filling out invoices
c. Typing invoices
d. Listing services rendered
11. Safety, Attitude & c. Friction between the tires
Appearance: Traction is: and the road
a. A farm machine
b. A steering mechanism
c. Friction between the tires and the road
d. None of the above
