Post office exam 474 Questions With 100% Verified Solutions |
Updated
1. A customer asks questions about shipping
choices, but you do not know the answers. Most: Say you do not
Which would you be most and least likely to do? know about shipping
choices and suggest
that he look on the
USPS.
Least: Say you will
have answers tomorrow
2. A new employee is having trouble learning his and re- search the
job which forces you and others to work harder shipping choices after
to meet finishing your deliver-
ies.
Most: Tell him how to do
his job quicker and
better.
production standards. Which would you be most and Least: Do nothing
because
least likely to do? his production should
im- prove over time.
3. A customer is angry because the nearby Post Most: Suggest an
Of- fice does not have a product he needs
today. Which would you be most and least alternate product that
likely to do? may work.
Least: Go get the
product at another
4. You are to complete a task before beginning facility and bring it
deliv- eries. While doing that task, you see two back to the customer.
coworkers having trouble with a job. Which
would you be most and least likely to do? Most: Give them only
some quick advice so
5. A customer complains to you about another you can com- plete your
Postal employee. Which would you be most and task in time.
least likely to do?
Least: Ignore them and
, Post office exam 474 Questions With 100% Verified Solutions |
Updated
finish your task.
Most: Explain that the em- ployee in question is really a good worker
but was just having a bad day.
, Post office exam 474 Questions With 100% Verified Solutions |
Updated
Least: Listen to his
com- plaint, apologize,
and sug- gest he talk to
the Postmas- ter.
6. A customer moved but is not receiving his mail Most: Tell him Postal
be- cause he did not submit a Change of poli- cy prohibits you
Address form. He wants you to give him his
mail anyway. Which would you be most and from giving him mail
least likely to do? until a Change of
Address form is
submitted. Least: Tell
him there is noth- ing you
can do until he sub- mits
a Change of Address
form.
7. A customer on your route asks how to find something Most: Explain where
to find
on the USPS website. Which would you be most and and otter to help with any
least likely to do? other issues he may
have. Least: Otter to
help him find it on his
8. A customer asks about status of a package that computer.
you delivered days ago. Which would you be
most and least likely to do?
Most: Show him proof of de-
livery and tell him he is
re- sponsible for the
package once it is
9. How much experience do you have working delivered.
directly with customers? Least: Show him proof of de-
livery and ask if it might
have been stolen.
5-10 years
Updated
1. A customer asks questions about shipping
choices, but you do not know the answers. Most: Say you do not
Which would you be most and least likely to do? know about shipping
choices and suggest
that he look on the
USPS.
Least: Say you will
have answers tomorrow
2. A new employee is having trouble learning his and re- search the
job which forces you and others to work harder shipping choices after
to meet finishing your deliver-
ies.
Most: Tell him how to do
his job quicker and
better.
production standards. Which would you be most and Least: Do nothing
because
least likely to do? his production should
im- prove over time.
3. A customer is angry because the nearby Post Most: Suggest an
Of- fice does not have a product he needs
today. Which would you be most and least alternate product that
likely to do? may work.
Least: Go get the
product at another
4. You are to complete a task before beginning facility and bring it
deliv- eries. While doing that task, you see two back to the customer.
coworkers having trouble with a job. Which
would you be most and least likely to do? Most: Give them only
some quick advice so
5. A customer complains to you about another you can com- plete your
Postal employee. Which would you be most and task in time.
least likely to do?
Least: Ignore them and
, Post office exam 474 Questions With 100% Verified Solutions |
Updated
finish your task.
Most: Explain that the em- ployee in question is really a good worker
but was just having a bad day.
, Post office exam 474 Questions With 100% Verified Solutions |
Updated
Least: Listen to his
com- plaint, apologize,
and sug- gest he talk to
the Postmas- ter.
6. A customer moved but is not receiving his mail Most: Tell him Postal
be- cause he did not submit a Change of poli- cy prohibits you
Address form. He wants you to give him his
mail anyway. Which would you be most and from giving him mail
least likely to do? until a Change of
Address form is
submitted. Least: Tell
him there is noth- ing you
can do until he sub- mits
a Change of Address
form.
7. A customer on your route asks how to find something Most: Explain where
to find
on the USPS website. Which would you be most and and otter to help with any
least likely to do? other issues he may
have. Least: Otter to
help him find it on his
8. A customer asks about status of a package that computer.
you delivered days ago. Which would you be
most and least likely to do?
Most: Show him proof of de-
livery and tell him he is
re- sponsible for the
package once it is
9. How much experience do you have working delivered.
directly with customers? Least: Show him proof of de-
livery and ask if it might
have been stolen.
5-10 years
