WGU C215 Operations Management
PVDC
Which definition is used for quality evaluates how well a product performs its intended function? -
Answer-Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - Answer-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
Answer-ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - Answer-
checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
Answer-Control Chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - Answer-Enhance competition; understand consumer preferences;
maintain communication with operations
, What is the common theme in total quality management (TQM) across all functions in an organization? -
Answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - Answer-mean
What do assignable causes of variation indicate? - Answer-Out-of control signals were ground in the
process
Which continuous improvement method does Cpk measure? - Answer-How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answer-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - Answer-Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - Answer-Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - Answer-Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - Answer-capacity planning
Which capacity planning measurement tells how much capacity a company is using? - Answer-Capacity
utilization
PVDC
Which definition is used for quality evaluates how well a product performs its intended function? -
Answer-Fitness for use
Which total quality management (TQM) process was developed to stress management's responsibility
for quality? - Answer-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and guidelines? -
Answer-ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of defects and
observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - Answer-
checklist
Which quality control tool should be used to monitor the current status or end result of a process? -
Answer-Control Chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total quality
management (TQM) process? - Answer-Enhance competition; understand consumer preferences;
maintain communication with operations
, What is the common theme in total quality management (TQM) across all functions in an organization? -
Answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - Answer-mean
What do assignable causes of variation indicate? - Answer-Out-of control signals were ground in the
process
Which continuous improvement method does Cpk measure? - Answer-How close one is to a target and
how consistent one is with the average performance
What are two important aspects of Six Sigma? - Answer-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - Answer-Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - Answer-Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - Answer-Proximity to customers
What helps an organization identify and plan the actions necessary to meet current and future customer
demands? - Answer-capacity planning
Which capacity planning measurement tells how much capacity a company is using? - Answer-Capacity
utilization
