WGU C215 Operations Management
Advertising revenue model - Answer-Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model - Answer-Companies receive a referral fee for directing business to an affiliate
Appraisal cost - Answer-The cost associated with uncovering defects
Automated order entry systems - Answer-A method using telephone models to send digital orders to
suppliers.
Backwards integration - Answer-Owning or controlling sources of raw materials and components.
Benchmarking - Answer-Studying other companies business practices for comparison.
Bullwhip effect - Answer-Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce - Answer-Businesses buying and selling to other businesses.
Business to consumer commerce - Answer-Businesses selling to individual consumers.
Cause and effect diagrams - Answer-A chart that identifies potential causes of particular quality
problems.
, Checklist - Answer-A list of common defects and the number of observed occurrences of each.
Conformance to specifications - Answer-how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement - Answer-A philosophy of never ending improvement.
Control charts - Answer-Charts used to evaluate whether a process is operating within expectations.
Crossdocking - Answer-Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality - Answer-an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize - Answer-Japanese award for companies to recognize efforts in quality improvement.
Distribution management - Answer-Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse - Answer-Used for short term storage, consolidation, and product mixing.
Distributor crossdocking - Answer-the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce - Answer-Using the internet and web to do business.
Advertising revenue model - Answer-Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model - Answer-Companies receive a referral fee for directing business to an affiliate
Appraisal cost - Answer-The cost associated with uncovering defects
Automated order entry systems - Answer-A method using telephone models to send digital orders to
suppliers.
Backwards integration - Answer-Owning or controlling sources of raw materials and components.
Benchmarking - Answer-Studying other companies business practices for comparison.
Bullwhip effect - Answer-Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce - Answer-Businesses buying and selling to other businesses.
Business to consumer commerce - Answer-Businesses selling to individual consumers.
Cause and effect diagrams - Answer-A chart that identifies potential causes of particular quality
problems.
, Checklist - Answer-A list of common defects and the number of observed occurrences of each.
Conformance to specifications - Answer-how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement - Answer-A philosophy of never ending improvement.
Control charts - Answer-Charts used to evaluate whether a process is operating within expectations.
Crossdocking - Answer-Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality - Answer-an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize - Answer-Japanese award for companies to recognize efforts in quality improvement.
Distribution management - Answer-Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse - Answer-Used for short term storage, consolidation, and product mixing.
Distributor crossdocking - Answer-the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce - Answer-Using the internet and web to do business.
