Milady Chapter 21 Workbook Complete
Exam Questions And Verified Answers
2026
\Q\.1. How often do clients who color their hair usually visit the salon? - ANSWERS✔-Every 3-12
weeks
\Q\.2. One of the most creative, challenging, and inspiring salon service is __________. -
ANSWERS✔-Haircoloring
\Q\.3. Haircoloring has the potential for being one of the most __________ areas in which a
stylist can choose to work. - ANSWERS✔-Creative
\Q\.4. List the reasons why a cosmetologist should study and have a thorough understanding of
haircoloring. - ANSWERS✔-a) haircoloring services provide stylists and clients with an
opportunity for creative expression and artistry.
b) haircoloring services can cover gray, enhance haircuts, and camouflage face-shape
imperfections.
c) being aware of the strong chemical ingredients in haircoloring, and how they work ensure
safe color services.
\Q\.5. What are a few reasons clients color their hair? - ANSWERS✔-a) cover up or blend gray
(unpigmented) hair
,b) enhance an existing hair color
c) create a fashion statement or statement of self expression
d) correct unwanted tones in hair caused by environmental exposure such as sun or chlorine
e) accentuate a particular haircut
\Q\.6. In addition to the desired results, what is the determining factor in choosing which hair
color to use that will affect the quality and ultimate success of the service? - ANSWERS✔-The
structure of the client's hair
\Q\.7. Name and describe the three main parts of the hair. - ANSWERS✔-1) CUTICLE - the outer
most layer of the hair, protects the interior cortex layer, contributes about 20% of overall
strength.
2) CORTEX - middle layer, majority of strength and elasticity, contains the melanin that
determines hair color.
3) MEDULA - innermost layer, sometimes is absent from hair, does NOT play a role in the
haircoloring process
\Q\.8. Which part of the hair contains the natural pigment? - ANSWERS✔-Cortex
\Q\.9. The natural color of hair is determined by this substance. - ANSWERS✔-Melanin
\Q\.10. Hair __________ is determined by the diameter of an individual hair strand. -
ANSWERS✔-Texture
,\Q\.11. In fine hair, the melanin granules are grouped more __________, so the hair takes color
__________ and can look darker. - ANSWERS✔-Tightly, faster
\Q\.12. Which hair type can take longer to process? - ANSWERS✔-Coarse-textured hair
\Q\.13. Hair __________ is the number of hairs per square inch, and can range from thin to
thick. - ANSWERS✔-Density
\Q\.14. __________ is the hair's ability to absorb moisture. - ANSWERS✔-Porosity
\Q\.15. Match each of the following degrees of porosity with its description. - ANSWERS✔-A)
High porosity - Cuticle is lifted; hair takes color quickly
B) Low porosity - Cuticle is tight; hair is resistant
C) Average porosity - Cuticle is slightly raised; hair is normal and processes in average amount of
time
\Q\.16. A strand of hair that feels smooth with a cuticle that is compact, dense, and hard has a
__________ porosity. - ANSWERS✔-Low
\Q\.17. Hair that is extremely __________ can process more quickly and result in a deeper hair
color. - ANSWERS✔-Porous
\Q\.18. What is the most important step in becoming a good colorist? - ANSWERS✔-Learning to
identify a client's natural hair color.
, \Q\.19. The three main types of melanin in the cortex are: - ANSWERS✔-1) Eumelanin - lends
black & brown colors to hair
2) Pheomelanin - gives blond & red colors to hair
3) Mixed melanin - combination that contains both eumalanin and pheomelanin
\Q\.20. T/F Natrual hair color ranges from black to dark brown to red, and from dark blond to
light blond. - ANSWERS✔-True
\Q\.21. __________ is the varying degrees of warmth exposed during a permanent color or
lightening process. It is also known as __________. - ANSWERS✔-Contributing pigment,
undertone
\Q\.22. __________ is the unit of measurement used to identify the lightness or darkness of a
color. - ANSWERS✔-Level
\Q\.23. Haircolor levels are arranged on a scale of 1 to 10, with 1 being the __________ and 10
being the __________. - ANSWERS✔-Darkest, lightest
\Q\.24. T/F Gray hair does not require special attention in formulating haircolor. - ANSWERS✔-
False
\Q\.25. What is salt-and-pepper hair? - ANSWERS✔-When gray hair is blended throughout the
head.
\Q\.26. A person who has hair that is 70 to 90 percent gray usually has the most pigmented hair
in which part of his or her head? - ANSWERS✔-The back of the head.
Exam Questions And Verified Answers
2026
\Q\.1. How often do clients who color their hair usually visit the salon? - ANSWERS✔-Every 3-12
weeks
\Q\.2. One of the most creative, challenging, and inspiring salon service is __________. -
ANSWERS✔-Haircoloring
\Q\.3. Haircoloring has the potential for being one of the most __________ areas in which a
stylist can choose to work. - ANSWERS✔-Creative
\Q\.4. List the reasons why a cosmetologist should study and have a thorough understanding of
haircoloring. - ANSWERS✔-a) haircoloring services provide stylists and clients with an
opportunity for creative expression and artistry.
b) haircoloring services can cover gray, enhance haircuts, and camouflage face-shape
imperfections.
c) being aware of the strong chemical ingredients in haircoloring, and how they work ensure
safe color services.
\Q\.5. What are a few reasons clients color their hair? - ANSWERS✔-a) cover up or blend gray
(unpigmented) hair
,b) enhance an existing hair color
c) create a fashion statement or statement of self expression
d) correct unwanted tones in hair caused by environmental exposure such as sun or chlorine
e) accentuate a particular haircut
\Q\.6. In addition to the desired results, what is the determining factor in choosing which hair
color to use that will affect the quality and ultimate success of the service? - ANSWERS✔-The
structure of the client's hair
\Q\.7. Name and describe the three main parts of the hair. - ANSWERS✔-1) CUTICLE - the outer
most layer of the hair, protects the interior cortex layer, contributes about 20% of overall
strength.
2) CORTEX - middle layer, majority of strength and elasticity, contains the melanin that
determines hair color.
3) MEDULA - innermost layer, sometimes is absent from hair, does NOT play a role in the
haircoloring process
\Q\.8. Which part of the hair contains the natural pigment? - ANSWERS✔-Cortex
\Q\.9. The natural color of hair is determined by this substance. - ANSWERS✔-Melanin
\Q\.10. Hair __________ is determined by the diameter of an individual hair strand. -
ANSWERS✔-Texture
,\Q\.11. In fine hair, the melanin granules are grouped more __________, so the hair takes color
__________ and can look darker. - ANSWERS✔-Tightly, faster
\Q\.12. Which hair type can take longer to process? - ANSWERS✔-Coarse-textured hair
\Q\.13. Hair __________ is the number of hairs per square inch, and can range from thin to
thick. - ANSWERS✔-Density
\Q\.14. __________ is the hair's ability to absorb moisture. - ANSWERS✔-Porosity
\Q\.15. Match each of the following degrees of porosity with its description. - ANSWERS✔-A)
High porosity - Cuticle is lifted; hair takes color quickly
B) Low porosity - Cuticle is tight; hair is resistant
C) Average porosity - Cuticle is slightly raised; hair is normal and processes in average amount of
time
\Q\.16. A strand of hair that feels smooth with a cuticle that is compact, dense, and hard has a
__________ porosity. - ANSWERS✔-Low
\Q\.17. Hair that is extremely __________ can process more quickly and result in a deeper hair
color. - ANSWERS✔-Porous
\Q\.18. What is the most important step in becoming a good colorist? - ANSWERS✔-Learning to
identify a client's natural hair color.
, \Q\.19. The three main types of melanin in the cortex are: - ANSWERS✔-1) Eumelanin - lends
black & brown colors to hair
2) Pheomelanin - gives blond & red colors to hair
3) Mixed melanin - combination that contains both eumalanin and pheomelanin
\Q\.20. T/F Natrual hair color ranges from black to dark brown to red, and from dark blond to
light blond. - ANSWERS✔-True
\Q\.21. __________ is the varying degrees of warmth exposed during a permanent color or
lightening process. It is also known as __________. - ANSWERS✔-Contributing pigment,
undertone
\Q\.22. __________ is the unit of measurement used to identify the lightness or darkness of a
color. - ANSWERS✔-Level
\Q\.23. Haircolor levels are arranged on a scale of 1 to 10, with 1 being the __________ and 10
being the __________. - ANSWERS✔-Darkest, lightest
\Q\.24. T/F Gray hair does not require special attention in formulating haircolor. - ANSWERS✔-
False
\Q\.25. What is salt-and-pepper hair? - ANSWERS✔-When gray hair is blended throughout the
head.
\Q\.26. A person who has hair that is 70 to 90 percent gray usually has the most pigmented hair
in which part of his or her head? - ANSWERS✔-The back of the head.
