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1. When a family is being interviewed regarding a provision of services, the first
course of action should be to: -
1. discuss the healthcare organization's rate structure
2. inquire about the potential care recipient's needs
3. give tour of the healthcare organization
4. talk about the healthcare organization's strengths compared to the compe-
tition's: 2. inquire about the potential care recipient's needs
2. When marketing a healthcare organization, the market is considered to be all
of the individuals:
1. living within an established radius of the healthcare organization
2. enrolled in the Medicaid or Medicare programs
3. with a demand for their service of product
4. discharging from an acute care hospital: 3. with a demand for their service of product
3. Ethics are the beliefs or attitudes that make up which kind of organizational
values?
1. Humanitarian
2. Religious
3. Moral
4. Civic: 3. Moral
4. A cognitive care recipient, whose spouse is living, does not have an advance
directive or a Do Not Resuscitate (DNR) order. The care recipient's daughter has
financial Power of Attorney, and the son has Healthcare of Power of Attorney.
A DNR order can be authorized by the:
1. care recipient's son
2. care recipient
3. care recipient's spouse
4. physician: 1. care recipient's son
5. Establishing and Implementing policies regarding the management and op-
erations of a healthcare organization is the responsibility of the:
1. department managers
2. chief executive officer
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3. care recipient
4. governing body: 2. chief executive oflcer
6. All employees in a healthcare organization should be working toward the
organization's purpose, which described in the healthcare organization's:
1. articles of incorporation
2. governance body
3. organization charts
4. mission statement: 4. mission statement
7. PRN means:
1. administer as necessary
2. pain reducing narcotics
3. dispense at bedtime
4. care recipient refusal and noted: 1. administer as necessary
8. Changing a bathing schedule to meet the care recipient's time preference is
an example of:
1. permanent assignment
2. person-centered care
3. green living
4. time management: 2. person-centered care
9. Mrs. J has completed a Do Not Resuscitate (DNR) form. A friend of hers comes
to the office, upset that Mrs. J has chosen to have a DNR, and asks for a copy
of the DNR to discuss it with Mrs. J. The staff should:
1. not release the DNR because it cannot be changed once it has been signed
2. call Mrs. J's physician to release the form to the visitor
3. release the form so the friend can help Mrs. J understand the DNR
4. not release the form because of confidentiality: 4. not release the form because of
confidentiality
10. Care recipients who elect to receive hospice benefits should receive:
1. pain relief and symptom management
2. notice that their stay can continue for a maximum of six months
3. additional life-sustaining services that are covered by Medicare
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4. priority admission to an acute-care hospital: 3. additional life-sustaining services that are
covered by Medicare
11. One of the most commonly diagnosed mental illnesses in the elderly is:
1. depression
2. obsessive-compulsive disorder
3. schizophrenia
4. paranoia: 1. Depression
12. The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
ensures a care recipient's right to:
1. select and change their personal physician
2. request restrictions on certain uses and disclosures of personal health infor-
mation
3. select treatment options based on religious preference
4. designate who can make decisions on their behalf: 2. request restrictions on certain uses
and disclosures of personal health information
13. Larry is a care recipient at a healthcare organization. He has told several care
recipients he has cancer. Another care recipient comes to the office to learn
more about Larry's situation. Regarding Larry's personal information, staff:
1. must tell Larry not to discuss his condition with anyone but the physician
2. may not discuss Larry's situation without his permission
3. must explain to Larry about keeping his medical information confidential
4. can talk about Larry's situation to other care recipients: 2. may not discuss Larry's
situation without his permission
14. Which of the following statements about care recipient needs is most accu-
rate?
1. Most care recipients need to adjust to placement in a healthcare organiza-
tion and to adapt to the routines and patterns of the healthcare organization
2. The care recipient's needs are identified through a review of the care
recipient's physical, mental, and emotional history
3. The healthcare organization must seek to collaborate information provided
by the care recipient, since people tend to overlook their own shortcomings
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4. Factors to be considered in identifying care recipient needs include former
occupation, leisure activities, and cultural factors: 2. The care recipient's needs are identified
through a review of the care recipient's physical, mental, and emotional history
15. Hospice care is usually provided to those care recipients determined to be
terminally ill and who have approximately how long to live?
1. 1 month '
2. 3 months
3. 6 months
4. 12 months: 3. 6 months
16. An individual that a person can designate to make complex healthcare
decisions on their behalf is known as a:
1. personal representative
2. proxy decision maker
3. surrogate decision maker
4. legal representative: 4. legal representative
17. Alternatives to an advance directive include a:
1. living will, Healthcare Power of Attorney, and Do Not Resuscitate (DNR) order
2. Durable Power of Attorney, last will and testament, and living trust
3. right of survivorship, Do Not resuscitate (DNR) order, and appointment of
executor
4. living trust, living will, and medical order for life-sustaining treatment: 1. living
will, Healthcare Power of Attorney, and Do Not Resuscitate (DNR) order
18. A symptom of dehydration is:
1. difficulty walking
2. diarrhea
3. vomiting
4. poor skin turgor: 4. poor skin turgor
19. One goal of effective dementia care is to:
1. protect care recipients from all safety hazards regardless of abilities and
needs
2. treat all care recipients the same to avoid favoritism and prevent staff from