CONFLICT RESOLUTION-UNIT ONE
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
Conflict - ANS A form of relationship in which members find their interactions in some way
impeding to their goal, needs, or well-being.
Need/Interest - ANS An action, belief, or physical item that a party perceives as important or
essential to their satisfaction or happiness.
Parties - ANS Individuals, groups, and entities involved directly in a conflict.
Relationship - ANS An association between two or more people, groups, or entities, involving
some form of interaction.
Retired seniors Tony and Ella were neighbors of Diana and Rick, who had three young children,
in a large city. The families often exchanged friendly conversation when they saw each other
around the neighborhood.
Both Tony and Diana were members of their neighborhood improvement group. At a meeting
one night, the group's president, Marcus, told everyone that the city had proposed tearing
down the playground to create a parking lot but was seeking the input of the residents before
making a final decision.
Diana and her kids used the playground daily, and Diana wanted the playground to stay. Tony
and Ella drove frequently and would greatly appreciate easier parking. Diana argued against the
parking lot, and Tony responded with an explanation of why he felt a parking lot was essential.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Select excerpt that describes the parties' interests at the root of the potential conflict. -
ANS Diana and her kids used the playground daily, and Diana wanted the playground to stay.
Tony and Ella drove frequently and would greatly appreciate easier parking.
Crisis Stage of Conflict - ANS The stage of conflict in which parties cannot communicate
effectively and act intentionally to harm each other, and view each other strongly negatively.
After the neighborhood improvement group meeting, Diana and Tony talked to their families
about the city's proposal to demolish the playground and build a parking lot. Diana and her
husband, Rick, agreed that the neighborhood should keep the playground, while Tony and his
wife, Ella, agreed that parking was an urgent problem.
Given the opposing perspectives in the community, the conflict may develop and become
increasingly intense. Select the statement that describes crisis, the most intense stage of
conflict. - ANS Parties cannot communicate and may intentionally harm each other.
When Tony and Diana ran into each other at the corner store the next day, their normally
friendly manner was gone, replaced by distant hellos before they each went about their
business.
When she got home, Diana remarked to her husband that her relationship with Tony had
changed overnight and that she missed her previous relaxed relationship with him.
"We have always gotten along so well," Diana said. "I always enjoyed my conversations with
Tony, and we often helped each other out with little things, like when I helped him clean his
gutters before that big rainstorm or when he taught me that trick to fix the Christmas lights. I
thought we were good friends."
Before the events of the neighborhood improvement group meeting, Tony and Diana were at
the pre-conflict stage of conflict. Which of the following statements about the pre-conflict stage
is true? - ANS During the pre-conflict stage, parties are not yet aware that their needs
conflict.
pre-conflict stage of conflict - ANS is the phase in which a problem between parties begins to
manifest itself without the parties' knowledge
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Accommodating - ANS A conflict resolution style in which one party helps to meet another's
needs at the expense of his/her own.
Assertiveness - ANS Behavior in which a person confidently makes a statement without need
of proof, affirming his/her rights without attacking another's.
Avoiding - ANS A conflict resolution style in which a party does not make any attempt to
address or resolve the conflict.
Collaborating - ANS A conflict resolution style in which parties work jointly to try to meet all
of each other's needs (sometimes also referred to as problem solving).
Competing - ANS A conflict resolution style in which one party seeks to meet his/her own
needs at the expense of another party's needs (sometimes also referred to as forcing).
Compromising - ANS A conflict resolution style in which parties agree to sacrifice some of
their needs in exchange for having others met.
Cooperativeness - ANS Behavior in which two parties work in concert to achieve their mutual
and respective individual goals.
Preferred Conflict Style - ANS The conflict style an individual most often or habitually uses.
Thomas-Kilmann Conflict Styles Assessment - ANS One of the most commonly used
assessment tools to determine a person's preferred conflict style.
Whenever Tony and Diana spoke over the two weeks following the neighborhood improvement
meeting, they avoided the playground/parking lot issue. Though they both felt upset and
uncomfortable around each other, they tried to pretend that nothing had changed between
them.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
Conflict - ANS A form of relationship in which members find their interactions in some way
impeding to their goal, needs, or well-being.
Need/Interest - ANS An action, belief, or physical item that a party perceives as important or
essential to their satisfaction or happiness.
Parties - ANS Individuals, groups, and entities involved directly in a conflict.
Relationship - ANS An association between two or more people, groups, or entities, involving
some form of interaction.
Retired seniors Tony and Ella were neighbors of Diana and Rick, who had three young children,
in a large city. The families often exchanged friendly conversation when they saw each other
around the neighborhood.
Both Tony and Diana were members of their neighborhood improvement group. At a meeting
one night, the group's president, Marcus, told everyone that the city had proposed tearing
down the playground to create a parking lot but was seeking the input of the residents before
making a final decision.
Diana and her kids used the playground daily, and Diana wanted the playground to stay. Tony
and Ella drove frequently and would greatly appreciate easier parking. Diana argued against the
parking lot, and Tony responded with an explanation of why he felt a parking lot was essential.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Select excerpt that describes the parties' interests at the root of the potential conflict. -
ANS Diana and her kids used the playground daily, and Diana wanted the playground to stay.
Tony and Ella drove frequently and would greatly appreciate easier parking.
Crisis Stage of Conflict - ANS The stage of conflict in which parties cannot communicate
effectively and act intentionally to harm each other, and view each other strongly negatively.
After the neighborhood improvement group meeting, Diana and Tony talked to their families
about the city's proposal to demolish the playground and build a parking lot. Diana and her
husband, Rick, agreed that the neighborhood should keep the playground, while Tony and his
wife, Ella, agreed that parking was an urgent problem.
Given the opposing perspectives in the community, the conflict may develop and become
increasingly intense. Select the statement that describes crisis, the most intense stage of
conflict. - ANS Parties cannot communicate and may intentionally harm each other.
When Tony and Diana ran into each other at the corner store the next day, their normally
friendly manner was gone, replaced by distant hellos before they each went about their
business.
When she got home, Diana remarked to her husband that her relationship with Tony had
changed overnight and that she missed her previous relaxed relationship with him.
"We have always gotten along so well," Diana said. "I always enjoyed my conversations with
Tony, and we often helped each other out with little things, like when I helped him clean his
gutters before that big rainstorm or when he taught me that trick to fix the Christmas lights. I
thought we were good friends."
Before the events of the neighborhood improvement group meeting, Tony and Diana were at
the pre-conflict stage of conflict. Which of the following statements about the pre-conflict stage
is true? - ANS During the pre-conflict stage, parties are not yet aware that their needs
conflict.
pre-conflict stage of conflict - ANS is the phase in which a problem between parties begins to
manifest itself without the parties' knowledge
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Accommodating - ANS A conflict resolution style in which one party helps to meet another's
needs at the expense of his/her own.
Assertiveness - ANS Behavior in which a person confidently makes a statement without need
of proof, affirming his/her rights without attacking another's.
Avoiding - ANS A conflict resolution style in which a party does not make any attempt to
address or resolve the conflict.
Collaborating - ANS A conflict resolution style in which parties work jointly to try to meet all
of each other's needs (sometimes also referred to as problem solving).
Competing - ANS A conflict resolution style in which one party seeks to meet his/her own
needs at the expense of another party's needs (sometimes also referred to as forcing).
Compromising - ANS A conflict resolution style in which parties agree to sacrifice some of
their needs in exchange for having others met.
Cooperativeness - ANS Behavior in which two parties work in concert to achieve their mutual
and respective individual goals.
Preferred Conflict Style - ANS The conflict style an individual most often or habitually uses.
Thomas-Kilmann Conflict Styles Assessment - ANS One of the most commonly used
assessment tools to determine a person's preferred conflict style.
Whenever Tony and Diana spoke over the two weeks following the neighborhood improvement
meeting, they avoided the playground/parking lot issue. Though they both felt upset and
uncomfortable around each other, they tried to pretend that nothing had changed between
them.
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
