UNIT 1: CONFLICT RESOLUTION &
CONFLICT THEORIES EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
ADR - ANS Alternative Dispute Resolution, a term often used interchangeably with conflict
resolution, but more often associated with processes used in lieu of a court process.
Accommodating - ANS A conflict resolution style in which one party helps to meet another's
needs at the expense of his/her own.
Accountability - ANS Acknowledgement and responsibility for a given action and its
consequences.
Advantage - ANS A perception that continuing a conflict in and of itself fulfills a party's goals
or needs.
Arbiter - ANS The conflict resolver involved in an arbitration.
Arbitration - ANS A process of dispute resolution by seeking a decision from a neutral third
party outside of the court system.
Arbitration Tribunal - ANS A group of arbiters working together in an arbitration.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Assertiveness - ANS Behavior in which a person confidently makes a statement without need
of proof, affirming his/her rights without attacking another's.
Avoiding - ANS A conflict resolution style in which a party does not make any attempt to
address or resolve the conflict.
Award - ANS The decision of an arbiter or arbitration tribunal in an arbitration.
Bad re: Conflict - ANS A perception that conflict is primarily a negative or harmful experience.
Collaborating - ANS A conflict resolution style in which parties work jointly to try to meet all
of each other's needs (sometimes also referred to as problem solving).
Collaborative Law - ANS Also called divorce mediation, a conflict resolution process used to
settle financial and/or child care and custody issues between divorcing or separating couples.
Community Mediation - ANS Mediation services provided by community-based organizations
(usually not-for-profits).
Competing - ANS A conflict resolution style in which one party seeks to meet his/her own
needs at the expense of another party's needs (sometimes also referred to as forcing).
Compromising - ANS A conflict resolution style in which parties agree to sacrifice some of
their needs in exchange for having others met.
Concession - ANS An agreement by a party to sacrifice part or all of a need or goal, usually in
exchange for a gain in another area.
Conciliation - ANS A conflict resolution process in which the conflict resolver meets privately
with each party to the dispute, seeking to gain concessions from each party.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
CONFLICT THEORIES EXAM
QUESTIONS AND ANSWERS GRADED A+
2025/2026
ADR - ANS Alternative Dispute Resolution, a term often used interchangeably with conflict
resolution, but more often associated with processes used in lieu of a court process.
Accommodating - ANS A conflict resolution style in which one party helps to meet another's
needs at the expense of his/her own.
Accountability - ANS Acknowledgement and responsibility for a given action and its
consequences.
Advantage - ANS A perception that continuing a conflict in and of itself fulfills a party's goals
or needs.
Arbiter - ANS The conflict resolver involved in an arbitration.
Arbitration - ANS A process of dispute resolution by seeking a decision from a neutral third
party outside of the court system.
Arbitration Tribunal - ANS A group of arbiters working together in an arbitration.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Assertiveness - ANS Behavior in which a person confidently makes a statement without need
of proof, affirming his/her rights without attacking another's.
Avoiding - ANS A conflict resolution style in which a party does not make any attempt to
address or resolve the conflict.
Award - ANS The decision of an arbiter or arbitration tribunal in an arbitration.
Bad re: Conflict - ANS A perception that conflict is primarily a negative or harmful experience.
Collaborating - ANS A conflict resolution style in which parties work jointly to try to meet all
of each other's needs (sometimes also referred to as problem solving).
Collaborative Law - ANS Also called divorce mediation, a conflict resolution process used to
settle financial and/or child care and custody issues between divorcing or separating couples.
Community Mediation - ANS Mediation services provided by community-based organizations
(usually not-for-profits).
Competing - ANS A conflict resolution style in which one party seeks to meet his/her own
needs at the expense of another party's needs (sometimes also referred to as forcing).
Compromising - ANS A conflict resolution style in which parties agree to sacrifice some of
their needs in exchange for having others met.
Concession - ANS An agreement by a party to sacrifice part or all of a need or goal, usually in
exchange for a gain in another area.
Conciliation - ANS A conflict resolution process in which the conflict resolver meets privately
with each party to the dispute, seeking to gain concessions from each party.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
