DEVOTED AGENT CERTIFICATION
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
Devoted Vision - ANS >60 net promoter score(NPS), while reducing costs by 20%, Long term
5 Core Ingredients - ANS 1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
Our Growth - ANS Todd and Ed Park launched Devoted in 2017 (our first membership came in
2019).
We are currently the fastest growing Medicare Advantage plan in the country.Devoted has
18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are building for a rolling 20-year
horizon; we are not in the business of building and selling.
Why we Start from Scratch - ANS Building from the ground up means that we have not
wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing corporate culture that
needs to be changed.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Devoted Tech Platform - ANS Our results: Faster claims processing - we pay specialists within
5 business days, 90% of the time. Prior authorizations processing within 72 hours. Credentialing
process - less than 2 weeks to credential new providers. Faster commission payments.
Partnerships with strong PcP's - ANS Partner with high-performing Pcp
Devoted Health Guides - ANS Navigators, Problem-Solvers, Supporters
We Stand By What We Say - ANS -When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member issues are resolved same-
day.> 90% of member issues are resolved within 3 days.
Devoted Medical Group - ANS Devoted Medical Group (DMG) is designed to help provide
additional virtual and in-home care above and beyond the care they receive from their
physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses providing care in members
homes and over the phone.
DMG picks up where the PCP's capabilities leave off. Our team works along with your PCP to
provide excellent care right in the member's home.
For in-home visits, we can identify any living conditions concerns that may impact that
member's health.
This service is FREE of charge to Devoted Health Plan members.*
In-home services help keep patients healthier, happier, out of the hospital and in their homes.
Devoted Plan Design - ANS Original Medicare Benefits, Built in Part D, Additional Benefits
Qualify for Devoted Health Plan - ANS -Must live in the plan's service area
Must be eligible for Part A and Enrolled in Part B
Must have a qualifying election period
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
Devoted Vision - ANS >60 net promoter score(NPS), while reducing costs by 20%, Long term
5 Core Ingredients - ANS 1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
Our Growth - ANS Todd and Ed Park launched Devoted in 2017 (our first membership came in
2019).
We are currently the fastest growing Medicare Advantage plan in the country.Devoted has
18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are building for a rolling 20-year
horizon; we are not in the business of building and selling.
Why we Start from Scratch - ANS Building from the ground up means that we have not
wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing corporate culture that
needs to be changed.
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Devoted Tech Platform - ANS Our results: Faster claims processing - we pay specialists within
5 business days, 90% of the time. Prior authorizations processing within 72 hours. Credentialing
process - less than 2 weeks to credential new providers. Faster commission payments.
Partnerships with strong PcP's - ANS Partner with high-performing Pcp
Devoted Health Guides - ANS Navigators, Problem-Solvers, Supporters
We Stand By What We Say - ANS -When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
-When it come to solving our member's issues.....> 80% of member issues are resolved same-
day.> 90% of member issues are resolved within 3 days.
Devoted Medical Group - ANS Devoted Medical Group (DMG) is designed to help provide
additional virtual and in-home care above and beyond the care they receive from their
physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses providing care in members
homes and over the phone.
DMG picks up where the PCP's capabilities leave off. Our team works along with your PCP to
provide excellent care right in the member's home.
For in-home visits, we can identify any living conditions concerns that may impact that
member's health.
This service is FREE of charge to Devoted Health Plan members.*
In-home services help keep patients healthier, happier, out of the hospital and in their homes.
Devoted Plan Design - ANS Original Medicare Benefits, Built in Part D, Additional Benefits
Qualify for Devoted Health Plan - ANS -Must live in the plan's service area
Must be eligible for Part A and Enrolled in Part B
Must have a qualifying election period
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
