DEVOTED - 2026 CERTIFICATIONS
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
What are Devoted's Five Core Ingredients? - ANS Newer MA plan, tech platform, strong
provider partnerships, Devoted guides, Devoted Medical Group
True or False: We answer our member calls 80% of the time in 30 seconds or less? - ANS True
Which of the following is a main component of our model of care? - ANS All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
What is important to review with a prospect during our sales presentations related to
prescriptions? (Select all that apply) - ANS Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up their prescriptions to see
if they are covered by the plan.
Explain limitations associated with obtaining prescriptions including Prior Authorization, Step
Therapy, and Quantity Limits
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Review the pharmacy network requirement and where individuals can find which pharmacies
are in-network.
What are some different ways a broker agent can complete a scope of appointment? (Select all
that apply) - ANS All:
E-mail/text
Phone
Electronic
Paper
True or False: Reviewing doctor networks is a required portion of the Devoted enrollment
process. - ANS True
True or False: Reading through the benefit highlights is a good alternative to reading through
the summary of benefits for the enrollment presentation. - ANS False
What can Devoted Members expect after enrollment? - ANS All of the above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
How many days in advance must agents register informal or educational events with Devoted
Health? - ANS 7 days
How can someone report Fraud, Waste, and Abuse? (Select all that apply) - ANS All:
Report it to your local sales manager
Email
Report it directly to the Devoted Medicare Compliance Officer -
Call our hotline. You can remain anonymous - 1(855)292-7485
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND ANSWERS
GRADED A+ 2025/2026
What are Devoted's Five Core Ingredients? - ANS Newer MA plan, tech platform, strong
provider partnerships, Devoted guides, Devoted Medical Group
True or False: We answer our member calls 80% of the time in 30 seconds or less? - ANS True
Which of the following is a main component of our model of care? - ANS All of the above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
What is important to review with a prospect during our sales presentations related to
prescriptions? (Select all that apply) - ANS Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up their prescriptions to see
if they are covered by the plan.
Explain limitations associated with obtaining prescriptions including Prior Authorization, Step
Therapy, and Quantity Limits
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Review the pharmacy network requirement and where individuals can find which pharmacies
are in-network.
What are some different ways a broker agent can complete a scope of appointment? (Select all
that apply) - ANS All:
E-mail/text
Phone
Electronic
Paper
True or False: Reviewing doctor networks is a required portion of the Devoted enrollment
process. - ANS True
True or False: Reading through the benefit highlights is a good alternative to reading through
the summary of benefits for the enrollment presentation. - ANS False
What can Devoted Members expect after enrollment? - ANS All of the above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
How many days in advance must agents register informal or educational events with Devoted
Health? - ANS 7 days
How can someone report Fraud, Waste, and Abuse? (Select all that apply) - ANS All:
Report it to your local sales manager
Report it directly to the Devoted Medicare Compliance Officer -
Call our hotline. You can remain anonymous - 1(855)292-7485
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
