Instructor’s Manual .
For
Systems Analysis and Design
. . .
Tenth Edition
.
Kenneth E. Kendall, Rutgers University, School of Business–Camden
. . . . . . .
Julie E. Kendall, Rutgers University, School of Business–Camden
. . . . . . .
Prepared by .
Kin C. Lee, M.S., Chicago Bulls College Prep
. . . . . . .
ISBN-10:. 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 .
Understanding and Modeling Organizational
. . .
,Chapter.4 Systems.Analysis.and.Design.Instructor’s.Manual 4-iv
Systems
Key Points and Objectives
. . .
1. Organizations.are.complex.systems.composed.of.interrelated.and.interdependent.subsystems.
2. System.and.subsystem.boundaries.and.environments.have.an.impact.on.information.system.analysis.and.desi
gn.
3. Systems.are.described.as.either.open,.with.free.flowing.information,.or.closed.with.restricted.access.to.infor
mation.
4. A.virtual.organization.is.one.that.has.parts.of.the.organization.in.different.physical.locations..They.use.comp
uter.networks.and.communications.technology.to.work.on.projects..Advantages.of.a.virtual.organization.ar
e:
A. Reduced.costs.of.physical.facilities
B. More.rapid.response.to.customer.needs
C. Flexibility.for.employees.to.care.for.children.or.aging.parents
5. Enterprise.systems.or.Enterprise.Resource.Planning.(ERP).describes.an.integrated.organizational.informati
on.system..The.software.helps.the.flow.of.information.between.the.functional.areas.within.the.organization.
6. ERP.can.affect.every.aspect.of.the.organization,.such.as:
A. Design.of.employees’.work
B. Skills.required.for.job.competency
C. Strategic.positioning.of.the.company
7. Many.issues.must.be.overcome.for.the.ERP.installation.is.to.be.declared.a.success:
A. User.acceptance
B. Integration.with.legacy.systems.and.the.supply.chain
C. Upgrading.functionality.(and.complexity).of.ERP.modules
D. Reorganizing.work.life.of.users.and.decision.makers
E. Expanded.reach.across.several.organizations
F. Strategic.repositioning.of.the.company
8. A.context-
level.data.flow.diagram.is.an.important.tool.for.showing.data.used.and.information.produced.by.a.system..It.provid
es.an.overview.of.the.setting.or.environment.the.system.exists.within—
which.entities.supply.and.receive.data/information.
9. The.context-
level.data.flow.diagram.is.one.way.to.show.scope,.or.what.is.to.be.included.in.the.system..The.project.has.a.budget.
Copyright.©.2019.Pearson.Education,.Inc.
,Chapter.4 Systems.Analysis.and.Design.Instructor’s.Manual 4-v
that.helps.to.define.scope.
Copyright.©.2019.Pearson.Education,.Inc.
, Chapter.4 Systems.Analysis.and.Design.Instructor’s.Manual 4-vi
10. Entity-
relationship.diagrams.help.the.analyst.understand.the.organizational.system.and.the.data.stored.by.the.organizatio
n.
11. There.are.three.types.of.entities:
A. Fundamental.entity,.describing.a.person,.place,.or.thing.
B. Associative.entity.(also.called.a.gerund,.junction,.intersection,.or.concatenated.entity),.joining.two.enti
ties..It.can.only.exist.between.two.entities.
C. Attributive.entity,.to.describe.attributes.and.repeating.groups.
12. Relationships.are.shown.with.a.zero.or.circle.representing.none,.a.vertical.line.representing.one,.or.crow’s.foot.r
epresenting.many.and.can.be:
A. One.to.one
B. One.to.many
C. Many.to.many
13. A.use.case.diagram.reflects.the.view.of.the.system.from.the.perspective.of.a.user.outside.of.the.system.
14. A.use.case.model.partitions.the.way.the.system.works.into.behaviors,.services,.and.responses.that.are.signif
icant.to.the.users.of.the.system.
15. A.use.case.diagram.has.symbols.for:
A. An.actor,.the.role.of.a.user.of.the.system
B. The.use.case.representing.a.sequence.of.transactions.in.a.system
16. There.are.two.kinds.of.use.cases:
A. Primary,.the.standard.flow.of.events.within.a.system.that.describe.a.standard.system.behavior
B. Use.case.scenarios.that.describe.variations.of.the.primary.use.case
17. There.are.four.active.behavioral.relationships:
A. Communicates—used.to. connect. an. actor. to. a. use. case.
B. Includes—
describes.the.situation.where.a.use.case.contains.a.behavior.that.is.common.to.more.than.one.
use.case.
C. Extends—
describes.the.situation.where.one.use.case.possesses.the.behavior.that.allows.the.new.use.c
ase.to.handle.a.variation.or.exception.
Copyright.©.2019.Pearson.Education,.Inc.
For
Systems Analysis and Design
. . .
Tenth Edition
.
Kenneth E. Kendall, Rutgers University, School of Business–Camden
. . . . . . .
Julie E. Kendall, Rutgers University, School of Business–Camden
. . . . . . .
Prepared by .
Kin C. Lee, M.S., Chicago Bulls College Prep
. . . . . . .
ISBN-10:. 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 .
Understanding and Modeling Organizational
. . .
,Chapter.4 Systems.Analysis.and.Design.Instructor’s.Manual 4-iv
Systems
Key Points and Objectives
. . .
1. Organizations.are.complex.systems.composed.of.interrelated.and.interdependent.subsystems.
2. System.and.subsystem.boundaries.and.environments.have.an.impact.on.information.system.analysis.and.desi
gn.
3. Systems.are.described.as.either.open,.with.free.flowing.information,.or.closed.with.restricted.access.to.infor
mation.
4. A.virtual.organization.is.one.that.has.parts.of.the.organization.in.different.physical.locations..They.use.comp
uter.networks.and.communications.technology.to.work.on.projects..Advantages.of.a.virtual.organization.ar
e:
A. Reduced.costs.of.physical.facilities
B. More.rapid.response.to.customer.needs
C. Flexibility.for.employees.to.care.for.children.or.aging.parents
5. Enterprise.systems.or.Enterprise.Resource.Planning.(ERP).describes.an.integrated.organizational.informati
on.system..The.software.helps.the.flow.of.information.between.the.functional.areas.within.the.organization.
6. ERP.can.affect.every.aspect.of.the.organization,.such.as:
A. Design.of.employees’.work
B. Skills.required.for.job.competency
C. Strategic.positioning.of.the.company
7. Many.issues.must.be.overcome.for.the.ERP.installation.is.to.be.declared.a.success:
A. User.acceptance
B. Integration.with.legacy.systems.and.the.supply.chain
C. Upgrading.functionality.(and.complexity).of.ERP.modules
D. Reorganizing.work.life.of.users.and.decision.makers
E. Expanded.reach.across.several.organizations
F. Strategic.repositioning.of.the.company
8. A.context-
level.data.flow.diagram.is.an.important.tool.for.showing.data.used.and.information.produced.by.a.system..It.provid
es.an.overview.of.the.setting.or.environment.the.system.exists.within—
which.entities.supply.and.receive.data/information.
9. The.context-
level.data.flow.diagram.is.one.way.to.show.scope,.or.what.is.to.be.included.in.the.system..The.project.has.a.budget.
Copyright.©.2019.Pearson.Education,.Inc.
,Chapter.4 Systems.Analysis.and.Design.Instructor’s.Manual 4-v
that.helps.to.define.scope.
Copyright.©.2019.Pearson.Education,.Inc.
, Chapter.4 Systems.Analysis.and.Design.Instructor’s.Manual 4-vi
10. Entity-
relationship.diagrams.help.the.analyst.understand.the.organizational.system.and.the.data.stored.by.the.organizatio
n.
11. There.are.three.types.of.entities:
A. Fundamental.entity,.describing.a.person,.place,.or.thing.
B. Associative.entity.(also.called.a.gerund,.junction,.intersection,.or.concatenated.entity),.joining.two.enti
ties..It.can.only.exist.between.two.entities.
C. Attributive.entity,.to.describe.attributes.and.repeating.groups.
12. Relationships.are.shown.with.a.zero.or.circle.representing.none,.a.vertical.line.representing.one,.or.crow’s.foot.r
epresenting.many.and.can.be:
A. One.to.one
B. One.to.many
C. Many.to.many
13. A.use.case.diagram.reflects.the.view.of.the.system.from.the.perspective.of.a.user.outside.of.the.system.
14. A.use.case.model.partitions.the.way.the.system.works.into.behaviors,.services,.and.responses.that.are.signif
icant.to.the.users.of.the.system.
15. A.use.case.diagram.has.symbols.for:
A. An.actor,.the.role.of.a.user.of.the.system
B. The.use.case.representing.a.sequence.of.transactions.in.a.system
16. There.are.two.kinds.of.use.cases:
A. Primary,.the.standard.flow.of.events.within.a.system.that.describe.a.standard.system.behavior
B. Use.case.scenarios.that.describe.variations.of.the.primary.use.case
17. There.are.four.active.behavioral.relationships:
A. Communicates—used.to. connect. an. actor. to. a. use. case.
B. Includes—
describes.the.situation.where.a.use.case.contains.a.behavior.that.is.common.to.more.than.one.
use.case.
C. Extends—
describes.the.situation.where.one.use.case.possesses.the.behavior.that.allows.the.new.use.c
ase.to.handle.a.variation.or.exception.
Copyright.©.2019.Pearson.Education,.Inc.
