MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
1. An_________ customer is a person or
organization that receives services or products in 6. Product designers should always consider the
exchange for compensation. effects of tooling design and cost during
a) Internal ___________.
b) External a) Prototype development
c) In-house b) Process capability studies
d) Departmental - ANSWER -External c) Team kickoff meetings
d) Maintenance of a machine - ANSWER -
prototype development
2. Improving external customer satisfaction is the
main objective of __________.
a) Customer service department. 7. Product design teams should provide an
b) Retired employees environment that encourages ________.
c) Maintenance departments a) Criticize other team members at any time
d) HR departments. - ANSWER -customer b) Add their design ideas freely
service c) Attend meetings whenever they are available
d) Report team meetings to the boss -
ANSWER -Add their design ideas free
3. Vendors could be considered what type of
customer?
a) Main 8. Teamwork, concurrent engineering, tools and
b) Substantial techniques are needed in order to make
c) Internal _______________.
d) External - ANSWER -external a) Product introduction
b) Sales
c) Product scam prevention efforts
4. Customer satisfaction should always be the d) Safety tests - ANSWER -Product
first objective considered when developing introduction
_________.
a) Vendors
b) New or improved products 9. Engineers working with manufacturing to
c) Teamwork become aware of tooling limitations and other
d) Training matrix - ANSWER -new or problems that may increase production time and
improved products cost is an example of _____________.
a) Brainstorming
b) Product analysis
5. The ________ of the product describes the c) Concurrent engineering
features requested for the product to perform the d) Production processing - ANSWER -
tasks for which it was intended. Concurrent engineering
a) Form
b) Function
c) Cost 10. _______ is a design methodology that
d) Utilization - ANSWER -function designs features into the product that makes it
cheaper to manufacture, while maintaining its
,MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
ability to perform its intended function.
a) Design for Manufacturing and Assembly
(DFMA) 14. People working together discussing issues
b) Design Criteria and Performance (DCP) and making decisions are key elements of a
c) Design, Manufacture, Deliver (DMD) _______________.
d) Design for Production and Performance (DPP) a) successful work group
- ANSWER -Design for Manufacturing and b) SPC program
Assembly (DFMA) c) JIT process
d) Histogram - ANSWER -successful work
group
11. to be successful ________must be tied to the
company's business plan.
a) Team goals 15. Company objectives and production goals are
b) Donations to the community important pieces of data to __________.
c) The stock market a) Retired employee
d) Cross-Training assignments - b) Forklift training certification data
ANSWER -team goals c) Self-directed work team
d) Predictive maintenance program -
ANSWER -Self-directed work team
12. A team should develop a spending plan as
part of their decision making process
________________. 16. Promoting competition among teams or
a) to ensure that they do not exceed the amount departments _________________.
of money allocated to the project a) Helps management set their own goals
b) to ensure that they use all the money b) Helps establish the baseline to set team goals
allocated to the project c) Is a reason to set measurable team goals
c) in case they are audited d) Is not a reason to set measurable team goals -
d) because it is a requirement of all teams - ANSWER -Is not a reason to set
ANSWER -to ensure that they do not measurable team goals
exceed the amount of money allocated to the
project
17. Top level management must support a team
for it to be ______________.
13. Supervisors should set measurable a) Successful
objectives to have a way to ____________. b) Ratified
a) Eliminate the need to review employees c) Certified
b) Limit the number of employees who can Fully staffed - ANSWER -Successful
receive a bonus
c) Have good performance criteria for review of
employee performance 18. When a team sets objectives that they wish to
d) Have a way to collect data to satisfy accomplish, care should be taken to ensure that
management reports - ANSWER -Have these objectives are _____________.
good performance criteria for review of employee a) Aggressive
performance b) Predictable
,MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
c) Measurable
d) Justifiable - ANSWER -measurable 23. During a team meeting, any solutions to the
problem being discussed that do not meet one or
more of the must-have criteria should be
19. To ensure that a team has____________ _______________.
meetings, rules for team behavior should be a) Discussed fully
enforced. b) Tabled to a later meeting
a) Weekly c) Given equal consideration
b) Unproductive d) Eliminated - ANSWER -Eliminated
c) Productive
d) Long - ANSWER -productive
24. Customer service refers to people and other
resources a company devotes to ________.
20. The first step in a team development process a) assisting customers
is an awkward stage for the team members b) product design
called ______________. c) sales
a) Storming d) cost analysis - ANSWER -assisting
b) Norming customers
c) Performing
d) Forming - ANSWER -forming
25. In customer service, it is important to
________________.
21. When a team is formed to tackle a problem, a) never admit being at fault
_______________________. b) look into the customer's problem, find a
a) Supervisor is placed in charge solution, and follow through
b) Set of guidelines is supplied to guide c) make the customer admit to being at least
decisions partially at fault
c) Cost evaluation is performed to justify their d) make the customer like you even it it means
work placing the blame on someone else in the
d) Team kickoff meeting is held to get everyone organization - ANSWER -look into the
up to speed on the task and meet each other - customer's problem, find a solution, and follow
ANSWER -Team kickoff meeting is held to through
get everyone up to speed on the task and meet
each other
26. Teams should strictly enforce rules about
_______to minimize conflict.
22. ______________ is a technique teams use a) attendance
for generating as many ideas as possible. b) arguing
a) Storming c) goal setting
b) Norming d) Facilitator selection - ANSWER -arguing
c) Brainstorming
d) Pareto principle - ANSWER -
Brainstorming 27. Which type of customer service information
stored in a database could help to improve
, MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
product quality? __________________. continuous improvement
a) concerns customers have with specific
problems
b) customer orders 32. Reaching a _________ means that although
c) customer banking information the chosen solution may not be the first choice of
d) customer addresses. - ANSWER - everyone on the team, each member supports
concerns customers have with specific problems that solution as a viable option.
a) impass
b) majority
28. When a customer service agent answers the c) milestone
phone, they should try to answer between the d) consensus - ANSWER -consensus
______________.
a) second and the fourth ring
b) third and the fifth ring 33. To be successful in achieving a goal,
c) first and the second ring _______ must be capable of bringing people
d) fourth and the fifth ring - ANSWER - together, motivating them and finally focusing
second and the fourth ring them in the right direction.
a) Quality worker
b) Leader
29. Which of the following is not used as a c) vendor
problem analysis tool? ____________. d) maintenance worker - ANSWER -Leader
a) Brainstorming
b) Shipping Manifest
c) Cause and effect diagrams 34. One method used by _________ to get a
d) Root cause analysis - ANSWER - team started in the right direction is to sequence
shipping manifest the start up activities.
a) A team leader
b) a vendor
30. In a team, the _________ is the one who will c) An outside consultant
stimulate or guide the group to think of ideas. d) Top management - ANSWER -A team
a) facilitator leader
b) recorder
c) president
d) supervisor - ANSWER -facilitator 35. A team leader is responsible for setting up
internal quality audits __________.
a) The team is not spending too much money
31. ____________ involves every employee in b) The teams increased pay rate is justified
the company continually looking for ways to c) Production rates have increased
improve processes, and eliminate wasteful d) Procedures are in place and being followed -
actions. ANSWER -Procedures are in place and
a) Concurrent engineering being followed
b) Continuous improvement
c) Customer service
d) Product development - ANSWER - 36. The specific tasks an employee will be
Answers Graded A
1. An_________ customer is a person or
organization that receives services or products in 6. Product designers should always consider the
exchange for compensation. effects of tooling design and cost during
a) Internal ___________.
b) External a) Prototype development
c) In-house b) Process capability studies
d) Departmental - ANSWER -External c) Team kickoff meetings
d) Maintenance of a machine - ANSWER -
prototype development
2. Improving external customer satisfaction is the
main objective of __________.
a) Customer service department. 7. Product design teams should provide an
b) Retired employees environment that encourages ________.
c) Maintenance departments a) Criticize other team members at any time
d) HR departments. - ANSWER -customer b) Add their design ideas freely
service c) Attend meetings whenever they are available
d) Report team meetings to the boss -
ANSWER -Add their design ideas free
3. Vendors could be considered what type of
customer?
a) Main 8. Teamwork, concurrent engineering, tools and
b) Substantial techniques are needed in order to make
c) Internal _______________.
d) External - ANSWER -external a) Product introduction
b) Sales
c) Product scam prevention efforts
4. Customer satisfaction should always be the d) Safety tests - ANSWER -Product
first objective considered when developing introduction
_________.
a) Vendors
b) New or improved products 9. Engineers working with manufacturing to
c) Teamwork become aware of tooling limitations and other
d) Training matrix - ANSWER -new or problems that may increase production time and
improved products cost is an example of _____________.
a) Brainstorming
b) Product analysis
5. The ________ of the product describes the c) Concurrent engineering
features requested for the product to perform the d) Production processing - ANSWER -
tasks for which it was intended. Concurrent engineering
a) Form
b) Function
c) Cost 10. _______ is a design methodology that
d) Utilization - ANSWER -function designs features into the product that makes it
cheaper to manufacture, while maintaining its
,MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
ability to perform its intended function.
a) Design for Manufacturing and Assembly
(DFMA) 14. People working together discussing issues
b) Design Criteria and Performance (DCP) and making decisions are key elements of a
c) Design, Manufacture, Deliver (DMD) _______________.
d) Design for Production and Performance (DPP) a) successful work group
- ANSWER -Design for Manufacturing and b) SPC program
Assembly (DFMA) c) JIT process
d) Histogram - ANSWER -successful work
group
11. to be successful ________must be tied to the
company's business plan.
a) Team goals 15. Company objectives and production goals are
b) Donations to the community important pieces of data to __________.
c) The stock market a) Retired employee
d) Cross-Training assignments - b) Forklift training certification data
ANSWER -team goals c) Self-directed work team
d) Predictive maintenance program -
ANSWER -Self-directed work team
12. A team should develop a spending plan as
part of their decision making process
________________. 16. Promoting competition among teams or
a) to ensure that they do not exceed the amount departments _________________.
of money allocated to the project a) Helps management set their own goals
b) to ensure that they use all the money b) Helps establish the baseline to set team goals
allocated to the project c) Is a reason to set measurable team goals
c) in case they are audited d) Is not a reason to set measurable team goals -
d) because it is a requirement of all teams - ANSWER -Is not a reason to set
ANSWER -to ensure that they do not measurable team goals
exceed the amount of money allocated to the
project
17. Top level management must support a team
for it to be ______________.
13. Supervisors should set measurable a) Successful
objectives to have a way to ____________. b) Ratified
a) Eliminate the need to review employees c) Certified
b) Limit the number of employees who can Fully staffed - ANSWER -Successful
receive a bonus
c) Have good performance criteria for review of
employee performance 18. When a team sets objectives that they wish to
d) Have a way to collect data to satisfy accomplish, care should be taken to ensure that
management reports - ANSWER -Have these objectives are _____________.
good performance criteria for review of employee a) Aggressive
performance b) Predictable
,MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
c) Measurable
d) Justifiable - ANSWER -measurable 23. During a team meeting, any solutions to the
problem being discussed that do not meet one or
more of the must-have criteria should be
19. To ensure that a team has____________ _______________.
meetings, rules for team behavior should be a) Discussed fully
enforced. b) Tabled to a later meeting
a) Weekly c) Given equal consideration
b) Unproductive d) Eliminated - ANSWER -Eliminated
c) Productive
d) Long - ANSWER -productive
24. Customer service refers to people and other
resources a company devotes to ________.
20. The first step in a team development process a) assisting customers
is an awkward stage for the team members b) product design
called ______________. c) sales
a) Storming d) cost analysis - ANSWER -assisting
b) Norming customers
c) Performing
d) Forming - ANSWER -forming
25. In customer service, it is important to
________________.
21. When a team is formed to tackle a problem, a) never admit being at fault
_______________________. b) look into the customer's problem, find a
a) Supervisor is placed in charge solution, and follow through
b) Set of guidelines is supplied to guide c) make the customer admit to being at least
decisions partially at fault
c) Cost evaluation is performed to justify their d) make the customer like you even it it means
work placing the blame on someone else in the
d) Team kickoff meeting is held to get everyone organization - ANSWER -look into the
up to speed on the task and meet each other - customer's problem, find a solution, and follow
ANSWER -Team kickoff meeting is held to through
get everyone up to speed on the task and meet
each other
26. Teams should strictly enforce rules about
_______to minimize conflict.
22. ______________ is a technique teams use a) attendance
for generating as many ideas as possible. b) arguing
a) Storming c) goal setting
b) Norming d) Facilitator selection - ANSWER -arguing
c) Brainstorming
d) Pareto principle - ANSWER -
Brainstorming 27. Which type of customer service information
stored in a database could help to improve
, MSSC SAFETY ASSESSMENT Test Questions and
Answers Graded A
product quality? __________________. continuous improvement
a) concerns customers have with specific
problems
b) customer orders 32. Reaching a _________ means that although
c) customer banking information the chosen solution may not be the first choice of
d) customer addresses. - ANSWER - everyone on the team, each member supports
concerns customers have with specific problems that solution as a viable option.
a) impass
b) majority
28. When a customer service agent answers the c) milestone
phone, they should try to answer between the d) consensus - ANSWER -consensus
______________.
a) second and the fourth ring
b) third and the fifth ring 33. To be successful in achieving a goal,
c) first and the second ring _______ must be capable of bringing people
d) fourth and the fifth ring - ANSWER - together, motivating them and finally focusing
second and the fourth ring them in the right direction.
a) Quality worker
b) Leader
29. Which of the following is not used as a c) vendor
problem analysis tool? ____________. d) maintenance worker - ANSWER -Leader
a) Brainstorming
b) Shipping Manifest
c) Cause and effect diagrams 34. One method used by _________ to get a
d) Root cause analysis - ANSWER - team started in the right direction is to sequence
shipping manifest the start up activities.
a) A team leader
b) a vendor
30. In a team, the _________ is the one who will c) An outside consultant
stimulate or guide the group to think of ideas. d) Top management - ANSWER -A team
a) facilitator leader
b) recorder
c) president
d) supervisor - ANSWER -facilitator 35. A team leader is responsible for setting up
internal quality audits __________.
a) The team is not spending too much money
31. ____________ involves every employee in b) The teams increased pay rate is justified
the company continually looking for ways to c) Production rates have increased
improve processes, and eliminate wasteful d) Procedures are in place and being followed -
actions. ANSWER -Procedures are in place and
a) Concurrent engineering being followed
b) Continuous improvement
c) Customer service
d) Product development - ANSWER - 36. The specific tasks an employee will be
