DECA HOSPITALITY AND TOURISM
CLUSTER STUDY GUIDE COMPREHENSIVE
REVIEW OF KEY QUIZZES
⩥ When a tour wholesaler prohibits travel agencies from selling its
competitor's tours, it is engaging in
A. exclusive dealing
B. price discrimination
C. full-line forcing
D. selective distributionAnswer: A. Exclusive dealing
Exclusive dealing is an illegal agreement that forbids customers from
buying goods and services from competitors.
⩥ A bus-tour company develops a brochure that describes new tours it is
offering in the upcoming year and sends it to the travel agencies that sell
its tours. The travel agencies will use the brochures to communicate the
tour information to their clients. This is an example of coordinating
__________ with __________.
A. product/service management; production
B. operations management; selling
,C. information management; pricing
D. channel management; promotionAnswer: D. Channel management;
promotion
It is important for a business to coordinate its promotional efforts with
its channel members so they know that the products are available for the
for the end users to purchase.
⩥ How should a business handle communication when dealing with
businesses or employees from other cultures?
A. Avoid doing business with other cultures
B. Use many hand gestures to communicate meaning
C. Be as direct as possible
D. Research the culture's communication styleAnswer: D. Research the
culture's communication style
It is wise to research a culture's communication style before doing
business with someone from that culture.
⩥ Richard is giving a presentation at a conference in his industry. He
fails to adequately prepare, shows up late for his presentation, and
doesn't do a good job. What effect will his poor performance have on his
company?
,A. It will reflect poorly on his company's image
B. It will only reflect on Richard's image.
C. It will not have any effect on the company
D. It will reflect positively on the companyAnswer: A. It will reflect
poorly on this company's image
Richard is always representing his company, whether he's in his office,
at a conference or somewhere else in public.
⩥ Which of the following is an example of the concept of place in the
hospitality and tourism industry:
A. The Splash and Play Water Park charges a low admission for children
under the age of three.
B. The Fun Time Cruise Line offers entertainment venues on all of its
cruise ships.
C. The Sleep-Well Motel chain builds a lodging facility on Interstate 95
near Highway 30.
D. The Resort at Get-Away-Bay provides 15% discount for guests who
have an automobile club membership.Answer: C. The Sleep-Well Motel
chain builds a lodging facility on Interstate 95 near Highway 30.
, The concept of place ensures that goods and/or services are available
where customers need or want them.
⩥ Noah wants to go on vacation, but when the price of plane tickets
goes up, he decides to put off his trip. Noah's demand is
A. elastic
B. constant
C. inelastic
D. complementaryAnswer: A. Elastic
When demand is elastic, consumers adjust demand for products based on
price.
⩥ Which of the following is an economic factor that can affect a
community's level of hospitality and tourism:
A. The target market's demographics
B. The stage of the business cycle
C. The increased use of drones
D. A change in national security policyAnswer: B. The stage of the
business cycle.
CLUSTER STUDY GUIDE COMPREHENSIVE
REVIEW OF KEY QUIZZES
⩥ When a tour wholesaler prohibits travel agencies from selling its
competitor's tours, it is engaging in
A. exclusive dealing
B. price discrimination
C. full-line forcing
D. selective distributionAnswer: A. Exclusive dealing
Exclusive dealing is an illegal agreement that forbids customers from
buying goods and services from competitors.
⩥ A bus-tour company develops a brochure that describes new tours it is
offering in the upcoming year and sends it to the travel agencies that sell
its tours. The travel agencies will use the brochures to communicate the
tour information to their clients. This is an example of coordinating
__________ with __________.
A. product/service management; production
B. operations management; selling
,C. information management; pricing
D. channel management; promotionAnswer: D. Channel management;
promotion
It is important for a business to coordinate its promotional efforts with
its channel members so they know that the products are available for the
for the end users to purchase.
⩥ How should a business handle communication when dealing with
businesses or employees from other cultures?
A. Avoid doing business with other cultures
B. Use many hand gestures to communicate meaning
C. Be as direct as possible
D. Research the culture's communication styleAnswer: D. Research the
culture's communication style
It is wise to research a culture's communication style before doing
business with someone from that culture.
⩥ Richard is giving a presentation at a conference in his industry. He
fails to adequately prepare, shows up late for his presentation, and
doesn't do a good job. What effect will his poor performance have on his
company?
,A. It will reflect poorly on his company's image
B. It will only reflect on Richard's image.
C. It will not have any effect on the company
D. It will reflect positively on the companyAnswer: A. It will reflect
poorly on this company's image
Richard is always representing his company, whether he's in his office,
at a conference or somewhere else in public.
⩥ Which of the following is an example of the concept of place in the
hospitality and tourism industry:
A. The Splash and Play Water Park charges a low admission for children
under the age of three.
B. The Fun Time Cruise Line offers entertainment venues on all of its
cruise ships.
C. The Sleep-Well Motel chain builds a lodging facility on Interstate 95
near Highway 30.
D. The Resort at Get-Away-Bay provides 15% discount for guests who
have an automobile club membership.Answer: C. The Sleep-Well Motel
chain builds a lodging facility on Interstate 95 near Highway 30.
, The concept of place ensures that goods and/or services are available
where customers need or want them.
⩥ Noah wants to go on vacation, but when the price of plane tickets
goes up, he decides to put off his trip. Noah's demand is
A. elastic
B. constant
C. inelastic
D. complementaryAnswer: A. Elastic
When demand is elastic, consumers adjust demand for products based on
price.
⩥ Which of the following is an economic factor that can affect a
community's level of hospitality and tourism:
A. The target market's demographics
B. The stage of the business cycle
C. The increased use of drones
D. A change in national security policyAnswer: B. The stage of the
business cycle.
