MAP Certification Exam Questions and Answers 100% Solved| 2025/2026 Update
Explain the Ordering Process The Ordering Process involves taking note of what you have
and then going through CrunchTime to order at least two weeks worth of stock within the order
or to make your current reach that amount
Provide a common errors that occur during the Monday night inventory process. How might we
avoid these mistakes? Errors include receiving errors, incorrectly entering inventory
adjustments, incorrect transfers, miscounts, incorrectly entering inventory counts, and
incorrectly ringing in items. Prevention measures include having proper training, ensuring the
register remains updated, verifying counts, and verifying the information entered in
CrunchTime.
Explain COGS and where you would find your budgeted COGS. COGS stands for Cost of
Goods Sold and it deals with how much it would cost us as a company to sell the items we have
on hand. You can find your budgeted COGS in Anaplan in the P&L.
What is the importance of inventory accuracy? When is troubleshooting and investigation
required? Inventory accuracy is important because the mistakes from one month can
bounce back and carry over into the next month. By looking at the variances, you can pinpoint
what areas are having problems by using the +/- 1.5 rule.
How would you add and activate a new concession item in PENNY? Explain how to manage
storage rooms in CrunchTime. By going into the items section in PENNY, you can go to the
Food and Beverage tab then manually add a concession item present at your store. By going to
inventory setup in CrunchTime, you can select a certain storage rooms and then turn storage on
or off for particular stock items.
A guest comes to you concerned about a group of seemingly underage kids in a R-Rated film.
How do you respond to the Guest and what steps do you take about the group of kids? I
would go talk to the kids and check their IDs to verify their age. If they are of age, then they
would be reminded to behave during the film. However, if they are underage, then they would
be told to exchange their tickets or they may receive a refund. I would also thank the guest that
brought up the concern and let them know I would be going to verify the group's ages.
, As you approach, you see an employee enforcing the R-Rated policy with a woman, who
appears to be of age, but has forgotten her ID. What steps do you take with the Guest and what
might you say to the Employee? I would use my own judgement and allow the guest to
enter the film since she is old enough. I would apologize for the inconvenience and explain to
the guest that the employee was just enforcing the policies. I would then let the employee
know to use their best judgement and if they are clearly over seventeen in regard to the R-
Rated policy.
An upset guest refuses to finish their $10.50 latte before entering the auditorium. It was not
purchased at the theatre. What now? I would apologize for the inconvenience and refer
them to the house rules. I would offer them the opportunity to finish the drink before the film
within the lobby or offer them a refund for the inconvenience.
A guest insists on bringing their infant with them to see SAW XII at 7pm. How would you make
this a win-win? I would apologize for the inconvenience, but show the guest the policy and
enforce it. I would offer suggestions of movies that the guests could watch which would not
break the policy.
A family watched the latest 3D animated film and seeks you out to tell you how cheated they
feel. How would you respond? I would apologize for the way that they felt. I would then
offer them guest passes so that they could have a better experience in the near future.
What are the different types of steps that can be taken to address Team Member disciplinary
issues? In order to address disciplinary issues, I can use PCRs and then leave feedback on
their workday profiles.
What are topics covered during a Greenlight session? Topics include Legion, Workday, pay
dates, the employee discount policy, and uniform guidelines.
What are the steps to take to terminate a team member? In order to terminate a team
member, I must go to their Workday profile and initiate the action. Once I do I must give
specific reasoning and then submit it to my GM.
Explain the Ordering Process The Ordering Process involves taking note of what you have
and then going through CrunchTime to order at least two weeks worth of stock within the order
or to make your current reach that amount
Provide a common errors that occur during the Monday night inventory process. How might we
avoid these mistakes? Errors include receiving errors, incorrectly entering inventory
adjustments, incorrect transfers, miscounts, incorrectly entering inventory counts, and
incorrectly ringing in items. Prevention measures include having proper training, ensuring the
register remains updated, verifying counts, and verifying the information entered in
CrunchTime.
Explain COGS and where you would find your budgeted COGS. COGS stands for Cost of
Goods Sold and it deals with how much it would cost us as a company to sell the items we have
on hand. You can find your budgeted COGS in Anaplan in the P&L.
What is the importance of inventory accuracy? When is troubleshooting and investigation
required? Inventory accuracy is important because the mistakes from one month can
bounce back and carry over into the next month. By looking at the variances, you can pinpoint
what areas are having problems by using the +/- 1.5 rule.
How would you add and activate a new concession item in PENNY? Explain how to manage
storage rooms in CrunchTime. By going into the items section in PENNY, you can go to the
Food and Beverage tab then manually add a concession item present at your store. By going to
inventory setup in CrunchTime, you can select a certain storage rooms and then turn storage on
or off for particular stock items.
A guest comes to you concerned about a group of seemingly underage kids in a R-Rated film.
How do you respond to the Guest and what steps do you take about the group of kids? I
would go talk to the kids and check their IDs to verify their age. If they are of age, then they
would be reminded to behave during the film. However, if they are underage, then they would
be told to exchange their tickets or they may receive a refund. I would also thank the guest that
brought up the concern and let them know I would be going to verify the group's ages.
, As you approach, you see an employee enforcing the R-Rated policy with a woman, who
appears to be of age, but has forgotten her ID. What steps do you take with the Guest and what
might you say to the Employee? I would use my own judgement and allow the guest to
enter the film since she is old enough. I would apologize for the inconvenience and explain to
the guest that the employee was just enforcing the policies. I would then let the employee
know to use their best judgement and if they are clearly over seventeen in regard to the R-
Rated policy.
An upset guest refuses to finish their $10.50 latte before entering the auditorium. It was not
purchased at the theatre. What now? I would apologize for the inconvenience and refer
them to the house rules. I would offer them the opportunity to finish the drink before the film
within the lobby or offer them a refund for the inconvenience.
A guest insists on bringing their infant with them to see SAW XII at 7pm. How would you make
this a win-win? I would apologize for the inconvenience, but show the guest the policy and
enforce it. I would offer suggestions of movies that the guests could watch which would not
break the policy.
A family watched the latest 3D animated film and seeks you out to tell you how cheated they
feel. How would you respond? I would apologize for the way that they felt. I would then
offer them guest passes so that they could have a better experience in the near future.
What are the different types of steps that can be taken to address Team Member disciplinary
issues? In order to address disciplinary issues, I can use PCRs and then leave feedback on
their workday profiles.
What are topics covered during a Greenlight session? Topics include Legion, Workday, pay
dates, the employee discount policy, and uniform guidelines.
What are the steps to take to terminate a team member? In order to terminate a team
member, I must go to their Workday profile and initiate the action. Once I do I must give
specific reasoning and then submit it to my GM.
