D469 WGU PA
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1. What is a challenge associated with assessing service Outcome defects are not
quality? easy to measure.
2. Which Six Sigma step requires a firm to create goals, Align
measures, and action plans for projects to identify
improvements that will make a significant impact on
profitability and achieve strategic objectives?
3. Why would a quality manager use a flowchart in the To identify the relation-
production process? ships between functions
4. Which role do employees play as stakeholders in total They aim to create cus-
quality management operations? tomer satisfaction.
5. Which cost is associated with a firm's investment Quality assurance cost
to achieve superior performance through ongoing
process improvements?
6. Which approach does a firm use when it buys raw Global supply chain
materials from suppliers in various locations, manu-
factures consumer products in Asia, and then ships
the finished products to its distribution centers in the
United States?
7. A company develops a product that is highly tailored The product has spe-
to meet certain customer needs. cific characteristics de-
signed into it.
How has the quality of design for the selected product
been applied?
8. An investment bank wants to launch a new financial Defining the design re-
service for a specific income group using the standard quirements of the financial
service design process. service
, D469 WGU PA
Study online at https://quizlet.com/_h1l7p8
What is the expected deliverable of the service specifi-
cation stage?
9. To improve quality standards, a manufacturing unit It will be sensitive to small
uses a statistical process control chart with one stan- changes in machine vibra-
dard deviation control limit to track the vibration levels tion.
of a factory machine.
What is a characteristic of this control chart?
10. A supplier for an automobile company uses quali- Just-in-time deliveries can
ty-at-source principles and methods across its value be planned.
chain.
How will this impact the company?
11. An information technology firm wants to launch a new Service delivery
service using the standard service design process. The
firm has defined the performance benefits and perfor-
mance requirements of the new service.
What should the firm focus on?
12. A logistics service provider wants to plot and track its 1
on-time shipments to improve customer service using
a statistical control chart. The average on-time perfor-
mance is 99.9 percent, and the chart should cover 68
percent of occurrence probability within the control
limits.
Which standard deviation should be used in the chart?
Study online at https://quizlet.com/_h1l7p8
1. What is a challenge associated with assessing service Outcome defects are not
quality? easy to measure.
2. Which Six Sigma step requires a firm to create goals, Align
measures, and action plans for projects to identify
improvements that will make a significant impact on
profitability and achieve strategic objectives?
3. Why would a quality manager use a flowchart in the To identify the relation-
production process? ships between functions
4. Which role do employees play as stakeholders in total They aim to create cus-
quality management operations? tomer satisfaction.
5. Which cost is associated with a firm's investment Quality assurance cost
to achieve superior performance through ongoing
process improvements?
6. Which approach does a firm use when it buys raw Global supply chain
materials from suppliers in various locations, manu-
factures consumer products in Asia, and then ships
the finished products to its distribution centers in the
United States?
7. A company develops a product that is highly tailored The product has spe-
to meet certain customer needs. cific characteristics de-
signed into it.
How has the quality of design for the selected product
been applied?
8. An investment bank wants to launch a new financial Defining the design re-
service for a specific income group using the standard quirements of the financial
service design process. service
, D469 WGU PA
Study online at https://quizlet.com/_h1l7p8
What is the expected deliverable of the service specifi-
cation stage?
9. To improve quality standards, a manufacturing unit It will be sensitive to small
uses a statistical process control chart with one stan- changes in machine vibra-
dard deviation control limit to track the vibration levels tion.
of a factory machine.
What is a characteristic of this control chart?
10. A supplier for an automobile company uses quali- Just-in-time deliveries can
ty-at-source principles and methods across its value be planned.
chain.
How will this impact the company?
11. An information technology firm wants to launch a new Service delivery
service using the standard service design process. The
firm has defined the performance benefits and perfor-
mance requirements of the new service.
What should the firm focus on?
12. A logistics service provider wants to plot and track its 1
on-time shipments to improve customer service using
a statistical control chart. The average on-time perfor-
mance is 99.9 percent, and the chart should cover 68
percent of occurrence probability within the control
limits.
Which standard deviation should be used in the chart?
