MTA Bus Operator Exam for New York City Section 2 Exam Questions and Answers| New
Update with 100% Correct Answers
1. Safety operations training for bus drivers includes a lesson in safe evacuation procedures in
the event of an accident or emergency. Which of the following statements about bus
evacuation is true? If time allows, notify the dispatcher about evacuation location,
conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be handled
immediately. Which of the following is the most appropriate next step by the bus operator?
Request assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________. Which of
the following is missing from part of the given above? the agency
4. Which of the following is used to refer to an individual's manner of reacting quickly and
positively? Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following should be
avoided? Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be avoided by
the operator? Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
All of the above
7. Which of the following body languages is most helpful when listening to a rider who is asking
a question or complaining about an issue? Leaning towards a rider
Update with 100% Correct Answers
1. Safety operations training for bus drivers includes a lesson in safe evacuation procedures in
the event of an accident or emergency. Which of the following statements about bus
evacuation is true? If time allows, notify the dispatcher about evacuation location,
conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be handled
immediately. Which of the following is the most appropriate next step by the bus operator?
Request assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________. Which of
the following is missing from part of the given above? the agency
4. Which of the following is used to refer to an individual's manner of reacting quickly and
positively? Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following should be
avoided? Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be avoided by
the operator? Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
All of the above
7. Which of the following body languages is most helpful when listening to a rider who is asking
a question or complaining about an issue? Leaning towards a rider
