Certified Travel Agent Questions and Verified
Answers
The channels through which you've chosen to distribute your special interest travel product describe
which aspect of your marketing strategy? Correct Answer: Place
A marketing plan for a special interest travel business should include a description of the target audience.
Correct Answer: True
Promoting special interest travel includes each of the following except: Image and Logo The Internet and
E-Marketing Advertising Negotiating Correct Answer: Negotiating
Your chosen specialty should be consistent with your own interests and that of your overall business
plan. Correct Answer: True
Selling to niche markets is more labor-intensive than selling mass-market products. Correct Answer:
True
Which of the following demographic groups demonstrates a growing trend toward luxury and several
trips each year? Affluents Baby Boomers Millennials Senior Citizens Correct Answer: Millennials
Which of the following travel experiences is not considered a special interest market? Correct Answer:
All-Inclusive Resort
If you're purchasing print or online advertising for your specialty rather than the full-service nature of
your business, it's not necessary to find out which publications or websites your potential buyers read.
Correct Answer: False
A concise overview of why you are in the business of selling your particular special interest niche is
known as a Correct Answer: Mission Statement
The growth of special interest travel is limited to Baby Boomers, and Generations X and Y. Correct
Answer: False
Kavan Jordan's goal is to conduct acceptable orientations for all new travel counselors by the end of the
calendar year. Which of the basic criteria of goal setting is missing from this statement? Correct Answer:
It is not measurable.
When it comes to making important team decisions, consensus is more effective than voting. Correct
Answer: True
, A team member who attempts to compromise or bargain with other team members demonstrates which
of the following approaches to resolving conflict? Correct Answer: Negotiating
Which of the steps below should be taken initially to ensure conflict is viewed positively? Correct
Answer: Regularly elicit and communicate true thoughts and feelings
The first step in solving a problem is to Correct Answer: sense the problem.
Shy people are ineffective networkers. Correct Answer: False
During team meetings, team members should thoroughly discuss why things can happen before debating
why they cannot. Correct Answer: True
Which of the following is not a characteristic of a productive team? Correct Answer: Team members
have individual missions.
A team should be given the freedom to act so that mistakes will be made and lessons can be learned.
Correct Answer: True
When dealing with conflict, teams need to negotiate more than innovate. Correct Answer: False
Which of the following describes an internal time waster that is within your contro Correct Answer:
Procrastination
The best way to get the job done is to do it yourself. Correct Answer: False
A well-thought-out plan can shorten the gap between what you want to accomplish and what you
actually do accomplish. Correct Answer: True
A tool that requires you to keep a diary of your activities to show you how you use your time is known
as a Correct Answer: Time Log
By asking yourself if a task relates to your mission, you are attempting to prioritize the task by
determining its relative Correct Answer: Importance
If you postpone work to the last minute, you likely will do a better job. Correct Answer: False
The Pareto Principle states that Correct Answer: 80 percent of the work gets done in 20 percent of the
time.
Success is based on what you know. Correct Answer: False
Answers
The channels through which you've chosen to distribute your special interest travel product describe
which aspect of your marketing strategy? Correct Answer: Place
A marketing plan for a special interest travel business should include a description of the target audience.
Correct Answer: True
Promoting special interest travel includes each of the following except: Image and Logo The Internet and
E-Marketing Advertising Negotiating Correct Answer: Negotiating
Your chosen specialty should be consistent with your own interests and that of your overall business
plan. Correct Answer: True
Selling to niche markets is more labor-intensive than selling mass-market products. Correct Answer:
True
Which of the following demographic groups demonstrates a growing trend toward luxury and several
trips each year? Affluents Baby Boomers Millennials Senior Citizens Correct Answer: Millennials
Which of the following travel experiences is not considered a special interest market? Correct Answer:
All-Inclusive Resort
If you're purchasing print or online advertising for your specialty rather than the full-service nature of
your business, it's not necessary to find out which publications or websites your potential buyers read.
Correct Answer: False
A concise overview of why you are in the business of selling your particular special interest niche is
known as a Correct Answer: Mission Statement
The growth of special interest travel is limited to Baby Boomers, and Generations X and Y. Correct
Answer: False
Kavan Jordan's goal is to conduct acceptable orientations for all new travel counselors by the end of the
calendar year. Which of the basic criteria of goal setting is missing from this statement? Correct Answer:
It is not measurable.
When it comes to making important team decisions, consensus is more effective than voting. Correct
Answer: True
, A team member who attempts to compromise or bargain with other team members demonstrates which
of the following approaches to resolving conflict? Correct Answer: Negotiating
Which of the steps below should be taken initially to ensure conflict is viewed positively? Correct
Answer: Regularly elicit and communicate true thoughts and feelings
The first step in solving a problem is to Correct Answer: sense the problem.
Shy people are ineffective networkers. Correct Answer: False
During team meetings, team members should thoroughly discuss why things can happen before debating
why they cannot. Correct Answer: True
Which of the following is not a characteristic of a productive team? Correct Answer: Team members
have individual missions.
A team should be given the freedom to act so that mistakes will be made and lessons can be learned.
Correct Answer: True
When dealing with conflict, teams need to negotiate more than innovate. Correct Answer: False
Which of the following describes an internal time waster that is within your contro Correct Answer:
Procrastination
The best way to get the job done is to do it yourself. Correct Answer: False
A well-thought-out plan can shorten the gap between what you want to accomplish and what you
actually do accomplish. Correct Answer: True
A tool that requires you to keep a diary of your activities to show you how you use your time is known
as a Correct Answer: Time Log
By asking yourself if a task relates to your mission, you are attempting to prioritize the task by
determining its relative Correct Answer: Importance
If you postpone work to the last minute, you likely will do a better job. Correct Answer: False
The Pareto Principle states that Correct Answer: 80 percent of the work gets done in 20 percent of the
time.
Success is based on what you know. Correct Answer: False
