2026/2027 Updated.
A patient states, "Do you think i could have cancer?" The nurse
responds, "What did the doctor tell you?" What interviewing
approach did the nurse use? - ANSWER Open ended question
The nurse uses reflective technique when communicating with an
anxious pt. The nurse uses this technique in the this situation
because it focuses on... - ANSWER Feelings ( requires active
listening)
A pt says, "I don't know if I'll make it through this surgery." Which
response by the RN may block further communication by he pt? -
ANSWER "Everything will be all right." ( false reassurance)
A pt who is to be NPO in preparation for a bronchoscope says, "I'm
worried ab the test & i can't even have a drink of H2O." What is the
best response by he RN? - ANSWER Let's talk ab your concerns
regarding the test.
What is being communicated when the nurse leans forward during a
pt interview? - ANSWER Interest
What best describes the following proverb?
What you do speaks so loudly i cannot hear what you say. -
ANSWER Nonverbal messages are often more meaningful than
words (looking @ your watch: not @ me) (walking out the door)
The RN must conduct a focused interview to complete an admission
hx. Which interviewing tech. should the RN use? - ANSWER Direct
questions
A pt with Chest Pain is being admitted to the ED. When asked ab next
of kin, the pt states "Don't bother calling my daughter, she is always
too busy." What is the best response by the RN? - ANSWER "Is
there someone else that you would like me to call for you?" (broad
, opening/demonstrates caring)
A pt who has had a number of post-op complications appears upset &
agitated, yet withdrawn. The most appropriate statement by the RN
would be... - ANSWER "You've been having pretty rough time of it
since surgery." (broad opening of caring)
Which are the most important nursing actions when speaking with an
older adult who is hearing-impaired? (all that apply) - ANSWER
-Limit background noise
-Stand directly in front of the pt when speaking
A pt with a colostomy wants to learn how to irrigate a newly created
colostomy. The RN provides this teaching by developing a
therapeutic nurse-pt relationship & implementing teaching
strategies. Identify the statements tat are included in the WORKING
phase of this therapeutic relationship (all that apply) - ANSWER
-"Would you like to try to inset the cone yourself today?"
-"You did a great job managing the instillation of fluid today."
Which of the following are recommended tech to help improve
listening skills? (all that apply) - ANSWER -Use appropriate facial
expressions & body gestures to indicate that you are paying attention
to what the pt is saying.
-Think before responding to the pt,m even if this creates a lull in the
conversations.
-Listen for themes in the pt's comments.
Which of the following statements accurately describe how various
factors influence communication? (all that apply) - ANSWER -The
rate of language development is directly correlated with the pt's
neurologic competence & cognitive development.
-Culture influences a person's world view & relationships with the
surrounding environment, religion, time & others.