Instructor’s Manual V
For
Systems Analysis and Design
V V V
TenthVEdition
KennethVE.VKendall,VRutgersVUniversity,VSchoolVofVBusiness–
Camden
JulieVE.VKendall,VRutgersVUniversity,VSchoolVofVBusiness–Camden
PreparedVby
KinVC.VLee,VM.S.,VChicagoVBullsVCollegeVPrep
ISBN-10:V 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 V
Understanding and Modeling Organizational
V V V
,ChapterV SystemsVAnalysisVandVDesignVInstructor’sVMan 4-iv
4 ual
Systems
KeyVPointsVandVObjectives
1. OrganizationsVareVcomplexVsystemsVcomposedVofVinterrelatedVandVinterdependentVsubsystems.
2. SystemVandVsubsystemVboundariesVandVenvironmentsVhaveVanVimpactVonVinformationVsystemVanal
ysisVandVdesign.
3. SystemsVareVdescribedVasVeitherVopen,VwithVfreeVflowingVinformation,VorVclosedVwithVrestricted
VaccessVtoVinformation.
4. AVvirtualVorganizationVisVoneVthatVhasVpartsVofVtheVorganizationVinVdifferentVphysicalVlocations.
VTheyVuseVcomputerVnetworksVandVcommunicationsVtechnologyVtoVworkVonVprojects.VAdvantag
esVofVaVvirtualVorganizationVare:
A. ReducedVcostsVofVphysicalVfacilities
B. MoreVrapidVresponseVtoVcustomerVneeds
C. FlexibilityVforVemployeesVtoVcareVforVchildrenVorVagingVparents
5. EnterpriseVsystemsVorVEnterpriseVResourceVPlanningV(ERP)VdescribesVanVintegratedVorganizationa
lVinformationVsystem.VTheVsoftwareVhelpsVtheVflowVofVinformationVbetweenVtheVfunctionalVareas
VwithinVtheVorganization.
6. ERPVcanVaffectVeveryVaspectVofVtheVorganization,VsuchVas:
A. DesignVofVemployees’Vwork
B. SkillsVrequiredVforVjobVcompetency
C. StrategicVpositioningVofVtheVcompany
7. ManyVissuesVmustVbeVovercomeVforVtheVERPVinstallationVisVtoVbeVdeclaredVaVsuccess:
A. UserVacceptance
B. IntegrationVwithVlegacyVsystemsVandVtheVsupplyVchain
C. UpgradingVfunctionalityV(andVcomplexity)VofVERPVmodules
D. ReorganizingVworkVlifeVofVusersVandVdecisionVmakers
E. ExpandedVreachVacrossVseveralVorganizations
F. StrategicVrepositioningVofVtheVcompany
8. AVcontext-
levelVdataVflowVdiagramVisVanVimportantVtoolVforVshowingVdataVusedVandVinformationVproducedVbyVa
Vsystem.VItVprovidesVanVoverviewVofVtheVsettingVorVenvironmentVtheVsystemVexistsVwithin—
whichVentitiesVsupplyVandVreceiveVdata/information.
9. TheVcontext-
CopyrightV©V2019VPearsonVEducation,VI
nc.
,ChapterV SystemsVAnalysisVandVDesignVInstructor’sVMan 4-v
4 ual
levelVdataVflowVdiagramVisVoneVwayVtoVshowVscope,VorVwhatVisVtoVbeVincludedVinVtheVsystem.VThe
VprojectVhasVaVbudgetVthatVhelpsVtoVdefineVscope.
CopyrightV©V2019VPearsonVEducation,VI
nc.
, ChapterV SystemsVAnalysisVandVDesignVInstructor’sVMan 4-vi
4 ual
10. Entity-
relationshipVdiagramsVhelpVtheVanalystVunderstandVtheVorganizationalVsystemVandVtheVdataVstoredVbyVt
heVorganization.
11. ThereVareVthreeVtypesVofVentities:
A. FundamentalVentity,VdescribingVaVperson,Vplace,VorVthing.
B. AssociativeVentityV(alsoVcalledVaVgerund,Vjunction,Vintersection,VorVconcatenatedVentity),Vjoin
ingVtwoVentities.VItVcanVonlyVexistVbetweenVtwoVentities.
C. AttributiveVentity,VtoVdescribeVattributesVandVrepeatingVgroups.
12. RelationshipsVareVshownVwithVaVzeroVorVcircleVrepresentingVnone,VaVverticalVlineVrepresentingVone,
VorVcrow’sVfootVrepresentingVmanyVandVcanVbe:
A. OneVtoVone
B. OneVtoVmany
C. ManyVtoVmany
13. AVuseVcaseVdiagramVreflectsVtheVviewVofVtheVsystemVfromVtheVperspectiveVofVaVuserVoutsideVofVtheVsystem.
14. AVuseVcaseVmodelVpartitionsVtheVwayVtheVsystemVworksVintoVbehaviors,Vservices,VandVrespons
esVthatVareVsignificantVtoVtheVusersVofVtheVsystem.
15. AVuseVcaseVdiagramVhasVsymbolsVfor:
A. AnVactor,VtheVroleVofVaVuserVofVtheVsystem
B. TheVuseVcaseVrepresentingVaVsequenceVofVtransactionsVinVaVsystem
16. ThereVareVtwoVkindsVofVuseVcases:
A. Primary,VtheVstandardVflowVofVeventsVwithinVaVsystemVthatVdescribeVaVstandardVsystemVbehavior
B. UseVcaseVscenariosVthatVdescribeVvariationsVofVtheVprimaryVuseVcase
17. ThereVareVfourVactiveVbehavioralVrelationships:
A. Communicates—usedVtoV connectV anV actorV toV aV useV case.
B. Includes—
describesVtheVsituationVwhereVaVuseVcaseVcontainsVaVbehaviorVthatVisVcommonVtoVmo
reVthanVoneVuseVcase.
C. Extends—
describesVtheVsituationVwhereVoneVuseVcaseVpossessesVtheVbehaviorVthatVallowsVthe
VnewVuseVcaseVtoVhandleVaVvariationVorVexception.
CopyrightV©V2019VPearsonVEducation,VI
nc.
For
Systems Analysis and Design
V V V
TenthVEdition
KennethVE.VKendall,VRutgersVUniversity,VSchoolVofVBusiness–
Camden
JulieVE.VKendall,VRutgersVUniversity,VSchoolVofVBusiness–Camden
PreparedVby
KinVC.VLee,VM.S.,VChicagoVBullsVCollegeVPrep
ISBN-10:V 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 V
Understanding and Modeling Organizational
V V V
,ChapterV SystemsVAnalysisVandVDesignVInstructor’sVMan 4-iv
4 ual
Systems
KeyVPointsVandVObjectives
1. OrganizationsVareVcomplexVsystemsVcomposedVofVinterrelatedVandVinterdependentVsubsystems.
2. SystemVandVsubsystemVboundariesVandVenvironmentsVhaveVanVimpactVonVinformationVsystemVanal
ysisVandVdesign.
3. SystemsVareVdescribedVasVeitherVopen,VwithVfreeVflowingVinformation,VorVclosedVwithVrestricted
VaccessVtoVinformation.
4. AVvirtualVorganizationVisVoneVthatVhasVpartsVofVtheVorganizationVinVdifferentVphysicalVlocations.
VTheyVuseVcomputerVnetworksVandVcommunicationsVtechnologyVtoVworkVonVprojects.VAdvantag
esVofVaVvirtualVorganizationVare:
A. ReducedVcostsVofVphysicalVfacilities
B. MoreVrapidVresponseVtoVcustomerVneeds
C. FlexibilityVforVemployeesVtoVcareVforVchildrenVorVagingVparents
5. EnterpriseVsystemsVorVEnterpriseVResourceVPlanningV(ERP)VdescribesVanVintegratedVorganizationa
lVinformationVsystem.VTheVsoftwareVhelpsVtheVflowVofVinformationVbetweenVtheVfunctionalVareas
VwithinVtheVorganization.
6. ERPVcanVaffectVeveryVaspectVofVtheVorganization,VsuchVas:
A. DesignVofVemployees’Vwork
B. SkillsVrequiredVforVjobVcompetency
C. StrategicVpositioningVofVtheVcompany
7. ManyVissuesVmustVbeVovercomeVforVtheVERPVinstallationVisVtoVbeVdeclaredVaVsuccess:
A. UserVacceptance
B. IntegrationVwithVlegacyVsystemsVandVtheVsupplyVchain
C. UpgradingVfunctionalityV(andVcomplexity)VofVERPVmodules
D. ReorganizingVworkVlifeVofVusersVandVdecisionVmakers
E. ExpandedVreachVacrossVseveralVorganizations
F. StrategicVrepositioningVofVtheVcompany
8. AVcontext-
levelVdataVflowVdiagramVisVanVimportantVtoolVforVshowingVdataVusedVandVinformationVproducedVbyVa
Vsystem.VItVprovidesVanVoverviewVofVtheVsettingVorVenvironmentVtheVsystemVexistsVwithin—
whichVentitiesVsupplyVandVreceiveVdata/information.
9. TheVcontext-
CopyrightV©V2019VPearsonVEducation,VI
nc.
,ChapterV SystemsVAnalysisVandVDesignVInstructor’sVMan 4-v
4 ual
levelVdataVflowVdiagramVisVoneVwayVtoVshowVscope,VorVwhatVisVtoVbeVincludedVinVtheVsystem.VThe
VprojectVhasVaVbudgetVthatVhelpsVtoVdefineVscope.
CopyrightV©V2019VPearsonVEducation,VI
nc.
, ChapterV SystemsVAnalysisVandVDesignVInstructor’sVMan 4-vi
4 ual
10. Entity-
relationshipVdiagramsVhelpVtheVanalystVunderstandVtheVorganizationalVsystemVandVtheVdataVstoredVbyVt
heVorganization.
11. ThereVareVthreeVtypesVofVentities:
A. FundamentalVentity,VdescribingVaVperson,Vplace,VorVthing.
B. AssociativeVentityV(alsoVcalledVaVgerund,Vjunction,Vintersection,VorVconcatenatedVentity),Vjoin
ingVtwoVentities.VItVcanVonlyVexistVbetweenVtwoVentities.
C. AttributiveVentity,VtoVdescribeVattributesVandVrepeatingVgroups.
12. RelationshipsVareVshownVwithVaVzeroVorVcircleVrepresentingVnone,VaVverticalVlineVrepresentingVone,
VorVcrow’sVfootVrepresentingVmanyVandVcanVbe:
A. OneVtoVone
B. OneVtoVmany
C. ManyVtoVmany
13. AVuseVcaseVdiagramVreflectsVtheVviewVofVtheVsystemVfromVtheVperspectiveVofVaVuserVoutsideVofVtheVsystem.
14. AVuseVcaseVmodelVpartitionsVtheVwayVtheVsystemVworksVintoVbehaviors,Vservices,VandVrespons
esVthatVareVsignificantVtoVtheVusersVofVtheVsystem.
15. AVuseVcaseVdiagramVhasVsymbolsVfor:
A. AnVactor,VtheVroleVofVaVuserVofVtheVsystem
B. TheVuseVcaseVrepresentingVaVsequenceVofVtransactionsVinVaVsystem
16. ThereVareVtwoVkindsVofVuseVcases:
A. Primary,VtheVstandardVflowVofVeventsVwithinVaVsystemVthatVdescribeVaVstandardVsystemVbehavior
B. UseVcaseVscenariosVthatVdescribeVvariationsVofVtheVprimaryVuseVcase
17. ThereVareVfourVactiveVbehavioralVrelationships:
A. Communicates—usedVtoV connectV anV actorV toV aV useV case.
B. Includes—
describesVtheVsituationVwhereVaVuseVcaseVcontainsVaVbehaviorVthatVisVcommonVtoVmo
reVthanVoneVuseVcase.
C. Extends—
describesVtheVsituationVwhereVoneVuseVcaseVpossessesVtheVbehaviorVthatVallowsVthe
VnewVuseVcaseVtoVhandleVaVvariationVorVexception.
CopyrightV©V2019VPearsonVEducation,VI
nc.
