DEOMI EXAM 1
How do the primary and secondary dimensions of diversity help
shape our lives? - ANSWERS-The first and second dimensions form
an individual's self-image and the filters through which he or she
views the rest of the world.
What is an assumption made by individuals within the ethnocentric
stage of the Developmental Model of Intercultural Sensitivity? -
ANSWERS-In the ethnocentric stage, individuals assume that their
respective culture is central to the reality perceived by all others.
What are the main individual diversity awareness strategies? -
ANSWERS-1) Be aware of your own cultural influences and
assumptions when communicating with people of other cultures.
2) Do not make generalizations as the behavior and beliefs of people
within each culture can vary considerably, and not all people identify
with their cultural or religious background.
3) Be aware of judging others' behaviors and beliefs according to the
standards of your own culture.
4) Monitor your verbal and nonverbal communication behaviors.
5) Identify behaviors that enhance or detract from work group
readiness.
Being aware of your own cultural influences and assumptions when
communicating with others is a strategy for - ANSWERS-
Overcoming personal barriers to diversity awareness
,What three assumptions is conflict base upon - ANSWERS-1)
Disagreement is inevitable.
2) Conflict cannot be avoided since interdependence between groups
is necessary.
3) Agreement and maintaining interdependence is possible.
What are the primary causes or manifestations of conflict -
ANSWERS-1) When wants or needs differ
2) When individuals' values differ
3) Differing degrees of knowledge expectations
4) Differences in race, gender, ethnicity, religion, and age
5) Assumptions/perceptions
List reasons why conflict is destructive. - ANSWERS-a. Diverts
energy from more important activities and issues
b. Destroys morale
c. Polarizes groups so that internal cohesiveness is decreased
d. Deepens differences in values
e. Produces irresponsible and regrettable behavior
List reasons how conflict can be constructive. - ANSWERS-a. Opens
up issues of importance
b. Increases the involvement of individuals
c. Causes authentic communication to occur
, d. Results in the solution of problems
e. Serves as a release to pent-up emotion, anxiety, and stress
f. Helps build cohesiveness among people
g. Helps individuals grow personally
What type of conflict can be characterized by an individual having
conflicting internal needs, values, and attitudes? - ANSWERS-
Intrapersonal conflict
What type of conflict takes place between two or more parties? -
ANSWERS-Interpersonal Conflict
What type of conflict involves disagreements and misconceptions
between team members in the same group? - ANSWERS-Intragroup
Conflict
Which strategy to coping with conflict makes the party or parties
withdraw from or deny there is a problem - ANSWERS-avoidance
Which negotiation skill is used to influence someone to change a
behavior that may be causing a problem? - ANSWERS-Initiation
After analyzing the problem by gathering information, what is the
next step in the Six-Step Problem Solving Process? - ANSWERS-List
possible solution(s)
How do the primary and secondary dimensions of diversity help
shape our lives? - ANSWERS-The first and second dimensions form
an individual's self-image and the filters through which he or she
views the rest of the world.
What is an assumption made by individuals within the ethnocentric
stage of the Developmental Model of Intercultural Sensitivity? -
ANSWERS-In the ethnocentric stage, individuals assume that their
respective culture is central to the reality perceived by all others.
What are the main individual diversity awareness strategies? -
ANSWERS-1) Be aware of your own cultural influences and
assumptions when communicating with people of other cultures.
2) Do not make generalizations as the behavior and beliefs of people
within each culture can vary considerably, and not all people identify
with their cultural or religious background.
3) Be aware of judging others' behaviors and beliefs according to the
standards of your own culture.
4) Monitor your verbal and nonverbal communication behaviors.
5) Identify behaviors that enhance or detract from work group
readiness.
Being aware of your own cultural influences and assumptions when
communicating with others is a strategy for - ANSWERS-
Overcoming personal barriers to diversity awareness
,What three assumptions is conflict base upon - ANSWERS-1)
Disagreement is inevitable.
2) Conflict cannot be avoided since interdependence between groups
is necessary.
3) Agreement and maintaining interdependence is possible.
What are the primary causes or manifestations of conflict -
ANSWERS-1) When wants or needs differ
2) When individuals' values differ
3) Differing degrees of knowledge expectations
4) Differences in race, gender, ethnicity, religion, and age
5) Assumptions/perceptions
List reasons why conflict is destructive. - ANSWERS-a. Diverts
energy from more important activities and issues
b. Destroys morale
c. Polarizes groups so that internal cohesiveness is decreased
d. Deepens differences in values
e. Produces irresponsible and regrettable behavior
List reasons how conflict can be constructive. - ANSWERS-a. Opens
up issues of importance
b. Increases the involvement of individuals
c. Causes authentic communication to occur
, d. Results in the solution of problems
e. Serves as a release to pent-up emotion, anxiety, and stress
f. Helps build cohesiveness among people
g. Helps individuals grow personally
What type of conflict can be characterized by an individual having
conflicting internal needs, values, and attitudes? - ANSWERS-
Intrapersonal conflict
What type of conflict takes place between two or more parties? -
ANSWERS-Interpersonal Conflict
What type of conflict involves disagreements and misconceptions
between team members in the same group? - ANSWERS-Intragroup
Conflict
Which strategy to coping with conflict makes the party or parties
withdraw from or deny there is a problem - ANSWERS-avoidance
Which negotiation skill is used to influence someone to change a
behavior that may be causing a problem? - ANSWERS-Initiation
After analyzing the problem by gathering information, what is the
next step in the Six-Step Problem Solving Process? - ANSWERS-List
possible solution(s)
