WGU Managing Human Capital - C202 - chap8
Questions and Verified Answers
performance management Correct Answer: directs and motivates employees, work groups, and business
units to accomplish organizational goals by linking past performance with future needs, setting specific
goals for future behavior and performance, providing feedback, and identifying and removing
performance
critical incident appraisal method Correct Answer: an assessor discusses specific examples of the target
employee's positive and negative behaviors with the employee
graphic rating scale Correct Answer: uses ratings of unsatisfactory, average, above average, and
outstanding to evaluate either work quality or personal traits
Behaviorally anchored rating scales Correct Answer: use a set of behavioral statements
relating to qualities important for
performance
Behaviorally observational scales Correct Answer: measure the frequency of desired
behaviors
forced-choice rating method Correct Answer: forces the assessor to choose the statement that best fits the
target employee from a provided set of statements that are scored and
weighted in advance
checklist method Correct Answer: the assessor uses a checklist of prescaled descriptions of behavior to
evaluate the employee
work standards Correct Answer: comparing an employee's performance to output targets that reflect
different levels of performance
Management by objectives Correct Answer: the rater evaluates the target
employee against mutually set goals
Questions and Verified Answers
performance management Correct Answer: directs and motivates employees, work groups, and business
units to accomplish organizational goals by linking past performance with future needs, setting specific
goals for future behavior and performance, providing feedback, and identifying and removing
performance
critical incident appraisal method Correct Answer: an assessor discusses specific examples of the target
employee's positive and negative behaviors with the employee
graphic rating scale Correct Answer: uses ratings of unsatisfactory, average, above average, and
outstanding to evaluate either work quality or personal traits
Behaviorally anchored rating scales Correct Answer: use a set of behavioral statements
relating to qualities important for
performance
Behaviorally observational scales Correct Answer: measure the frequency of desired
behaviors
forced-choice rating method Correct Answer: forces the assessor to choose the statement that best fits the
target employee from a provided set of statements that are scored and
weighted in advance
checklist method Correct Answer: the assessor uses a checklist of prescaled descriptions of behavior to
evaluate the employee
work standards Correct Answer: comparing an employee's performance to output targets that reflect
different levels of performance
Management by objectives Correct Answer: the rater evaluates the target
employee against mutually set goals
