Page 1 of 218
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, Table of Contents
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Unit 1: Introduction to Health Care
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1. Today’s Health Care dy dy
2. The Role of the Patient Care Technician
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3. Professionalism and Work Ethics dy dy dy
4. Communicating with the Health Care Team dy dy dy dy dy
Unit 2: The Patient
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5. Understanding the Patient as a Person dy dy dy dy dy
6. Patient Rights, Ethics, and Laws
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7. Body Structure and Function / Growth and Development
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8. Pain Management, Comfort, Rest, and Sleep
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Unit 3: Safety
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9. Asepsis and Infection Control
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10. Workplace Safety and Body Mechanics dy dy dy dy
11. Patient Safety dy
12. Moving, Positioning, and Preventing Falls
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13. Basic Emergency Care
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14. Medication Administration dy
Unit 4: Patient Assessment
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15. Assisting with the Physical Examination
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16. Measuring and Recording Vital Signs dy dy dy dy
17. Obtaining and Monitoring an Electrocardiogram
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Unit 5: Patient Care and Comfort
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18. Assisting with Admission and Discharge
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19. Bedmaking and Hygiene dy dy
20. Assisting with Grooming dy dy
Page 2 of 218
dy dy dy
,21. Assisting with Nutrition and Fluids
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22. Assisting with Urinary Elimination
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23. Assisting with Bowel Elimination
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24. Assisting with Oxygen Needs dy dy dy
Unit 6: Blood and Specimen Collecting and Testing
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25. Blood Collecting and Processing
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26. Specimen Collecting and Testing dy dy dy
Unit 7: Surgery and Immobility
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27. Care of the Surgical Patient
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28. Heat and Cold Applications
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29. Care of Wounds and Pressure Ulcers
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30. Rehabilitative and Restorative Care dy dy dy
Unit 8: Special Care Concerns and Settings
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31. Care of Women and Children
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32. Caring for the Older Adult
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33. Caring for Patients with Mental Health Needs
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34. Caring for Patients with Chronic Conditions
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35. End‑of‑Life Care dy
Page 3 of 218
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, Chapter 01: Today’s Healthcare dy dy dy
MULTIPLE CHOICE dy
1. Which of the following must the patient care technician (PCT) recognize regarding the healthcare
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delivery system?
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a. It includes all states.
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b. It affects the illness of patients.
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c. Insurance companies are not involved. dy dy dy dy
d. The major goal is to achieve optimal levels of healthcare.
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CORRECT ANSWER: D dy dy
The PCT must recognize that in the healthcare delivery system, the major goal is to achieve optimal level
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s of healthcare. The healthcare system consists of a network of agencies, facilities, and providers involve
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d with healthcare in a specified geographic area. Insurance companies do have involvement in the health
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care system. The illness of patients is not necessarily affected by the healthcare system.
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OBJ: 1 d y
2. What is required by the healthcare team to identify the needs of a patient and to design care to mee
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t those needs?
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a. The white board dy dy
b. The nurse’s notes dy dy
c. The physician’s order sheet
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d. An individualized care plan
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CORRECT ANSWER: D dy dy
An individualized care plan involves all healthcare workers and outlines care to meet the needs of the in
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dividual patient. The white board, physician’s order sheet, and nurse’s notes do not identify the needs of t
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he patient nor are they designed to assist all members of the healthcare team to meet those needs.
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OBJ: 3 d y
3. How does an interdisciplinary approach to patient treatment enhance care?
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a. By improving efficiency of care
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Page 4 of 218 dy dy dy
dy dy dy
, Table of Contents
dy dy
Unit 1: Introduction to Health Care
dy dy dy dy dy
1. Today’s Health Care dy dy
2. The Role of the Patient Care Technician
dy dy dy dy dy dy
3. Professionalism and Work Ethics dy dy dy
4. Communicating with the Health Care Team dy dy dy dy dy
Unit 2: The Patient
dy dy dy
5. Understanding the Patient as a Person dy dy dy dy dy
6. Patient Rights, Ethics, and Laws
dy dy dy dy
7. Body Structure and Function / Growth and Development
dy dy dy dy dy dy dy
8. Pain Management, Comfort, Rest, and Sleep
dy dy dy dy dy
Unit 3: Safety
dy dy
9. Asepsis and Infection Control
dy dy dy
10. Workplace Safety and Body Mechanics dy dy dy dy
11. Patient Safety dy
12. Moving, Positioning, and Preventing Falls
dy dy dy dy
13. Basic Emergency Care
dy dy
14. Medication Administration dy
Unit 4: Patient Assessment
dy dy dy
15. Assisting with the Physical Examination
dy dy dy dy
16. Measuring and Recording Vital Signs dy dy dy dy
17. Obtaining and Monitoring an Electrocardiogram
dy dy dy dy
Unit 5: Patient Care and Comfort
dy dy dy dy dy
18. Assisting with Admission and Discharge
dy dy dy dy
19. Bedmaking and Hygiene dy dy
20. Assisting with Grooming dy dy
Page 2 of 218
dy dy dy
,21. Assisting with Nutrition and Fluids
dy dy dy dy
22. Assisting with Urinary Elimination
dy dy dy
23. Assisting with Bowel Elimination
dy dy dy
24. Assisting with Oxygen Needs dy dy dy
Unit 6: Blood and Specimen Collecting and Testing
dy dy dy dy dy dy dy
25. Blood Collecting and Processing
dy dy dy
26. Specimen Collecting and Testing dy dy dy
Unit 7: Surgery and Immobility
dy dy dy dy
27. Care of the Surgical Patient
dy dy dy dy
28. Heat and Cold Applications
dy dy dy
29. Care of Wounds and Pressure Ulcers
dy dy dy dy dy
30. Rehabilitative and Restorative Care dy dy dy
Unit 8: Special Care Concerns and Settings
dy dy dy dy dy dy
31. Care of Women and Children
dy dy dy dy
32. Caring for the Older Adult
dy dy dy dy
33. Caring for Patients with Mental Health Needs
dy dy dy dy dy dy
34. Caring for Patients with Chronic Conditions
dy dy dy dy dy
35. End‑of‑Life Care dy
Page 3 of 218
dy dy dy
, Chapter 01: Today’s Healthcare dy dy dy
MULTIPLE CHOICE dy
1. Which of the following must the patient care technician (PCT) recognize regarding the healthcare
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delivery system?
dy dy
a. It includes all states.
dy dy dy
b. It affects the illness of patients.
dy dy dy dy dy
c. Insurance companies are not involved. dy dy dy dy
d. The major goal is to achieve optimal levels of healthcare.
dy dy dy dy dy dy dy dy dy
CORRECT ANSWER: D dy dy
The PCT must recognize that in the healthcare delivery system, the major goal is to achieve optimal level
dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy
s of healthcare. The healthcare system consists of a network of agencies, facilities, and providers involve
dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy
d with healthcare in a specified geographic area. Insurance companies do have involvement in the health
dy dy dy dy dy dy dy dy dy dy dy dy dy dy d y
care system. The illness of patients is not necessarily affected by the healthcare system.
dy dy dy dy dy dy dy dy dy dy dy dy dy
OBJ: 1 d y
2. What is required by the healthcare team to identify the needs of a patient and to design care to mee
dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy
t those needs?
dy dy
a. The white board dy dy
b. The nurse’s notes dy dy
c. The physician’s order sheet
dy dy dy
d. An individualized care plan
dy dy dy dy
CORRECT ANSWER: D dy dy
An individualized care plan involves all healthcare workers and outlines care to meet the needs of the in
dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy
dividual patient. The white board, physician’s order sheet, and nurse’s notes do not identify the needs of t
dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy
he patient nor are they designed to assist all members of the healthcare team to meet those needs.
dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy dy
OBJ: 3 d y
3. How does an interdisciplinary approach to patient treatment enhance care?
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a. By improving efficiency of care
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Page 4 of 218 dy dy dy
