1|Page
USPS SSA WINDOW EXAM||VERIFIED EXAMS
|ACTUAL COMPLETE QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) ALREADY GRADED
A+||NEWEST EXAM!!!
What are issues related to security and sanctity of the
mail. 1 - Answers-Theft
What includes removing merchandise, money, or coupons
from undeliverable bulk mail? - Answers-Theft
Why is maintaining the security and the sanctity of the mail
one of the core responsibilities of the Postal Service? -
Answers-Instills customer confidence
Congress empowered _______ to investigate postal
offenses and postal related civil matters? - Answers-
USPIS
The ______ plays a key role in maintaining the integrity
and accountability of America's postal service, its revenue
and assets and its employees. - Answers-OIG
,2|Page
What does OIG stand for? - Answers-Office of Inspector
General
The primary law enforcement for the United States Postal
Service is the? - Answers-Postal Inspection Service
The _________ achieves its mission of helping maintain
confidence in the postal system and improving the postal
service's bottom line through audits and investigations. -
Answers-OIG
Describe how uniforms should look. - Answers-Clean,
neat, and professional
What two types of ID's are a part of an SSA uniform? -
Answers-Badge and Name Tag
List the six employee roles associated with the retail
counter. - Answers-LSSA, SSDA, SSA, Postmaster,
managers, supervisor, lobby assistant
,3|Page
How a Sales and Services Associate (SSA) conducts
themselves on the job effects what? - Answers-The Postal
Brand
What is especially important in today's competitive market
when dealing with a customer? - Answers-Perception
Perception is? - Answers-Reality
What is the same in every language? - Answers-Smile
Can social media have an impact on the postal brand? -
Answers-Yes
6 retail mom - Answers-1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
, 4|Page
Our Vision - Answers-A postal service that enables all
citizens to connect business to grow and communities to
thrive in the digital world.
The USPS is the only delivery service that reaches: -
Answers-Every address in the nation six days a week.
What agency has consistently been rated as the number
one agency Americans trust to protect their privacy. -
Answers-Postal Service
USPS employees operate under mandate to preserve and
protect the mail placed in their custody - Answers-True
If you have questions/concerns pertaining to mail/sanctity
issues, you should refer your questions to whom? -
Answers-Supervisor/Postmaster
What is the acronym for issues related to security and
sanctity of the mail? - Answers-TODD
What are issues related to security and sanctity of the
mail. 3 - Answers-Destruction
USPS SSA WINDOW EXAM||VERIFIED EXAMS
|ACTUAL COMPLETE QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) ALREADY GRADED
A+||NEWEST EXAM!!!
What are issues related to security and sanctity of the
mail. 1 - Answers-Theft
What includes removing merchandise, money, or coupons
from undeliverable bulk mail? - Answers-Theft
Why is maintaining the security and the sanctity of the mail
one of the core responsibilities of the Postal Service? -
Answers-Instills customer confidence
Congress empowered _______ to investigate postal
offenses and postal related civil matters? - Answers-
USPIS
The ______ plays a key role in maintaining the integrity
and accountability of America's postal service, its revenue
and assets and its employees. - Answers-OIG
,2|Page
What does OIG stand for? - Answers-Office of Inspector
General
The primary law enforcement for the United States Postal
Service is the? - Answers-Postal Inspection Service
The _________ achieves its mission of helping maintain
confidence in the postal system and improving the postal
service's bottom line through audits and investigations. -
Answers-OIG
Describe how uniforms should look. - Answers-Clean,
neat, and professional
What two types of ID's are a part of an SSA uniform? -
Answers-Badge and Name Tag
List the six employee roles associated with the retail
counter. - Answers-LSSA, SSDA, SSA, Postmaster,
managers, supervisor, lobby assistant
,3|Page
How a Sales and Services Associate (SSA) conducts
themselves on the job effects what? - Answers-The Postal
Brand
What is especially important in today's competitive market
when dealing with a customer? - Answers-Perception
Perception is? - Answers-Reality
What is the same in every language? - Answers-Smile
Can social media have an impact on the postal brand? -
Answers-Yes
6 retail mom - Answers-1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside
5 transition from back to front
6. solutions are your specialty
, 4|Page
Our Vision - Answers-A postal service that enables all
citizens to connect business to grow and communities to
thrive in the digital world.
The USPS is the only delivery service that reaches: -
Answers-Every address in the nation six days a week.
What agency has consistently been rated as the number
one agency Americans trust to protect their privacy. -
Answers-Postal Service
USPS employees operate under mandate to preserve and
protect the mail placed in their custody - Answers-True
If you have questions/concerns pertaining to mail/sanctity
issues, you should refer your questions to whom? -
Answers-Supervisor/Postmaster
What is the acronym for issues related to security and
sanctity of the mail? - Answers-TODD
What are issues related to security and sanctity of the
mail. 3 - Answers-Destruction
