First Step in Strategic Planning Process Developing a strategic plan
Example of Important but NOT Urgent Asking customers about their business problems
Activity
Additional Information for Aligning FM Includes organization's mission, vision, values, culture, strategic business plan,
Strategy and facilities register/audits
Customer: Create customer profiles, provide service excellence, be a trusted
partner; Operational: Establish performance metrics, reduce cycle times,
Objectives for Four Perspectives in
provide rapid response time; People: Hire key technical talent, increase
Balanced Scorecard
employee productivity; Financial: Broaden revenue mix, improve operational
efficiency
Create specific, measurable measurements aligned with the four perspectives
Alignment of Success Measures
and agreed upon by stakeholders
Ensuring Alignment with Demand Show facility strategic plan supports demand organization's goals and
Organization objectives
Consequences of Misalignment with Lack of senior management support, unmet needs in customer segments
Demand Organization Strategy
Benefits of Aligning with Demand Unity of purpose, teamwork, enhanced organizational performance
Organization Strategy
,First Step in Aligning FM Strategy to Define success in FM strategic planning process
Demand Organization
Importance of Demand Organization's Guides individual behavior
Mission, Vision, Values, Culture
Which type of plan involves creating a Facility Strategic Plan
gap analysis for an entire portfolio of
facilities?
What can be used to rank competing Gap Analysis
strategic options based on variance
reduction?
Industry, Market, Competitive Environment; Cultural, Demographic Environment;
What are examples of external factors
Social, Legal, Political Environment; Changes in Regulations; Economic
affecting FM strategy?
Environment; Technological Environment
Which tools help monitor external SWOT and Risk Analysis
threats for FM organizations?
What is true of proposed changes to FM Not provided
organizational strategy?
Which programming tasks assist facility Prioritizing or Ranking Requirements
managers in considering constraints?
, Which principle is supported by Myers- Use a Variety of Rewards for Work Efforts
Briggs research?
What is an example of using leadership Living by a Strong Personal Commitment to Ethics
influence to enforce compliance?
What is required for intrinsic rewards to Good Job-Person Fit
be most effective?
What is true about SWOT analysis Opportunities can become threats if poorly managed
results?
Setting Goals and Performance Planning
Objectives are Part of Which Component
of the Overall Management Process?
When Facility Managers are Collecting At least two year's worth of data on quality and timeliness of customer service
Quantitative Data to Audit the Current and project outcomes.
FM Organizational Structure, What Data
Should Facility Managers Collect?
Facility Master Plans (Real Estate Master An Element of the Facility Management Organization's Strategic Plans
Plans) Fall Within Which Layer of
Strategic Planning?
What Are Considered Key Tools for Listening and genuinely caring about other people's positions.
Finding Root Causes of Conflicts?
Example of Important but NOT Urgent Asking customers about their business problems
Activity
Additional Information for Aligning FM Includes organization's mission, vision, values, culture, strategic business plan,
Strategy and facilities register/audits
Customer: Create customer profiles, provide service excellence, be a trusted
partner; Operational: Establish performance metrics, reduce cycle times,
Objectives for Four Perspectives in
provide rapid response time; People: Hire key technical talent, increase
Balanced Scorecard
employee productivity; Financial: Broaden revenue mix, improve operational
efficiency
Create specific, measurable measurements aligned with the four perspectives
Alignment of Success Measures
and agreed upon by stakeholders
Ensuring Alignment with Demand Show facility strategic plan supports demand organization's goals and
Organization objectives
Consequences of Misalignment with Lack of senior management support, unmet needs in customer segments
Demand Organization Strategy
Benefits of Aligning with Demand Unity of purpose, teamwork, enhanced organizational performance
Organization Strategy
,First Step in Aligning FM Strategy to Define success in FM strategic planning process
Demand Organization
Importance of Demand Organization's Guides individual behavior
Mission, Vision, Values, Culture
Which type of plan involves creating a Facility Strategic Plan
gap analysis for an entire portfolio of
facilities?
What can be used to rank competing Gap Analysis
strategic options based on variance
reduction?
Industry, Market, Competitive Environment; Cultural, Demographic Environment;
What are examples of external factors
Social, Legal, Political Environment; Changes in Regulations; Economic
affecting FM strategy?
Environment; Technological Environment
Which tools help monitor external SWOT and Risk Analysis
threats for FM organizations?
What is true of proposed changes to FM Not provided
organizational strategy?
Which programming tasks assist facility Prioritizing or Ranking Requirements
managers in considering constraints?
, Which principle is supported by Myers- Use a Variety of Rewards for Work Efforts
Briggs research?
What is an example of using leadership Living by a Strong Personal Commitment to Ethics
influence to enforce compliance?
What is required for intrinsic rewards to Good Job-Person Fit
be most effective?
What is true about SWOT analysis Opportunities can become threats if poorly managed
results?
Setting Goals and Performance Planning
Objectives are Part of Which Component
of the Overall Management Process?
When Facility Managers are Collecting At least two year's worth of data on quality and timeliness of customer service
Quantitative Data to Audit the Current and project outcomes.
FM Organizational Structure, What Data
Should Facility Managers Collect?
Facility Master Plans (Real Estate Master An Element of the Facility Management Organization's Strategic Plans
Plans) Fall Within Which Layer of
Strategic Planning?
What Are Considered Key Tools for Listening and genuinely caring about other people's positions.
Finding Root Causes of Conflicts?
