CMST& 101 TEST 1 EXAM QUESTIONS
AND ANSWERS GRADED A+ 2025/2026
Types of Leadership Power- Expert power - ANS Comes from knowledge, skill, or expertise
that a group member possesses and other group members do not.
Types of Leadership Power- Legitimate power - ANS Power that flows from the officially
recognized position, status, or title of a group member.
Types of Leadership Power- Referent power - ANS Comes from the attractiveness, likeability,
and charisma of the group member, and also derives from a person's reputation.
Types of Leadership Power- Information power - ANS Comes from a person's ability to access
information that comes through informal channels and well-established social and professional
networks.
Types of Leadership Power- Reward power - ANS Comes from the ability of a group member
to provide a positive incentive as a compliance-gaining strategy.
Types of Leadership Power- Coercive power - ANS Comes from the ability of a group member
to provide a negative incentive.
Maintenance Roles- Social-Emotional Leader - ANS May perform a variety of maintenance
roles and is generally someone who is well liked by the other group members and whose role
behaviors complement but don't compete with the task leader. Reflective thinker who has good
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,perception skills that he or she uses to analyze the group dynamics and climate and then initiate
the appropriate role behaviors to maintain a positive climate.
Maintenance Roles- Supporter - ANS Characterized by communication behaviors that
encourage other group members and provide emotional support as needed. The supporter's
work primarily occurs in one-on-one exchanges that are more intimate and in-depth than the
exchanges that take place during full group meetings.
Maintenance Roles- Tension Releaser - ANS Someone who is naturally funny and sensitive to
the personalities of the group and the dynamics of any given situation and who uses these
qualities to manage the frustration level of the group.
Maintenance Roles- Harmonizer - ANS Played by group members who help manage the
various types of group conflict that emerge during group communication. They keep their eyes
and ears open for signs of conflict among group members and ideally intervene before it
escalates.
Maintenance Roles- Interpreter - ANS Helps manage the diversity within a group by
mediating intercultural conflict, articulating common ground between different people, and
generally creating a climate where difference is seen as an opportunity rather than as
something to be feared.
Task-Related Roles- Task Leader - ANS Has a high group status because of his or her maturity,
problem-solving abilities, knowledge, and/or leadership experience and skills and functions
primarily to help the group complete its task. tend to talk more during group interactions than
other group members and also tend to do more work in the group.
Task-Related Roles- Expediter - ANS Functions to keep the group on track toward completing
its task by managing the agenda and setting and assessing goals in order to monitor the group's
progress. An expediter doesn't push group members mindlessly along toward the completion of
their task; an expediter must have a good sense of when a topic has been sufficiently discussed
or when a group's extended focus on one area has led to diminishing returns.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Task-Related Roles- Information Provider - ANS Includes behaviors that are more evenly
shared than in other roles, as ideally, all group members present new ideas, initiate discussions
of new topics, and contribute their own relevant knowledge and experiences.
Task-Related Roles- Information Seeker - ANS Asks for more information, elaboration, or
clarification on items relevant to the group's task. The information sought may include factual
information or group member opinions. In general, information seekers ask questions for
clarification, but they can also ask questions that help provide an important evaluative function.
Task-Related Roles- Gatekeeper - ANS Manages the flow of conversation in a group in order
to achieve an appropriate balance so that all group members get to participate in a meaningful
way. He or she may also help correct an imbalance between members who have provided much
information already and members who have been quiet.
Task-Related Roles- Recorder - ANS Takes notes on the discussion and activities that occur
during a group meeting. The recorder is the only role that is essentially limited to one person at
a time since in most cases it wouldn't be necessary or beneficial to have more than one person
recording.
Self-Centered Roles- Central Negative - ANS Argues against most of the ideas and proposals
discussed in the group and often emerges as a result of a leadership challenge during group
formation. The failed attempt to lead the group can lead to feelings of resentment toward the
leader and/or the purpose of the group, which then manifest in negative behaviors that delay,
divert, or block the group's progress toward achieving its goal.
Self-Centered Roles- Monopolizer - ANS Is a group member who makes excessive verbal
contributions, preventing equal participation by other group members. In short, monopolizers
like to hear the sound of their own voice and do not follow typical norms for conversational turn
taking. There are some people who are well informed, charismatic, and competent
communicators who can get away with impromptu lectures and long stories, but monopolizers
do not possess the magnetic qualities of such people.
Self-Centered Roles- Self-Confessor - ANS Tries to use group meetings as therapy sessions for
issues not related to the group's task. Self-confessors tend to make personal self-disclosures
that are unnecessarily intimate. While it is reasonable to expect that someone experiencing a
personal problem may want to consult with the group, especially if that person has formed
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
AND ANSWERS GRADED A+ 2025/2026
Types of Leadership Power- Expert power - ANS Comes from knowledge, skill, or expertise
that a group member possesses and other group members do not.
Types of Leadership Power- Legitimate power - ANS Power that flows from the officially
recognized position, status, or title of a group member.
Types of Leadership Power- Referent power - ANS Comes from the attractiveness, likeability,
and charisma of the group member, and also derives from a person's reputation.
Types of Leadership Power- Information power - ANS Comes from a person's ability to access
information that comes through informal channels and well-established social and professional
networks.
Types of Leadership Power- Reward power - ANS Comes from the ability of a group member
to provide a positive incentive as a compliance-gaining strategy.
Types of Leadership Power- Coercive power - ANS Comes from the ability of a group member
to provide a negative incentive.
Maintenance Roles- Social-Emotional Leader - ANS May perform a variety of maintenance
roles and is generally someone who is well liked by the other group members and whose role
behaviors complement but don't compete with the task leader. Reflective thinker who has good
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,perception skills that he or she uses to analyze the group dynamics and climate and then initiate
the appropriate role behaviors to maintain a positive climate.
Maintenance Roles- Supporter - ANS Characterized by communication behaviors that
encourage other group members and provide emotional support as needed. The supporter's
work primarily occurs in one-on-one exchanges that are more intimate and in-depth than the
exchanges that take place during full group meetings.
Maintenance Roles- Tension Releaser - ANS Someone who is naturally funny and sensitive to
the personalities of the group and the dynamics of any given situation and who uses these
qualities to manage the frustration level of the group.
Maintenance Roles- Harmonizer - ANS Played by group members who help manage the
various types of group conflict that emerge during group communication. They keep their eyes
and ears open for signs of conflict among group members and ideally intervene before it
escalates.
Maintenance Roles- Interpreter - ANS Helps manage the diversity within a group by
mediating intercultural conflict, articulating common ground between different people, and
generally creating a climate where difference is seen as an opportunity rather than as
something to be feared.
Task-Related Roles- Task Leader - ANS Has a high group status because of his or her maturity,
problem-solving abilities, knowledge, and/or leadership experience and skills and functions
primarily to help the group complete its task. tend to talk more during group interactions than
other group members and also tend to do more work in the group.
Task-Related Roles- Expediter - ANS Functions to keep the group on track toward completing
its task by managing the agenda and setting and assessing goals in order to monitor the group's
progress. An expediter doesn't push group members mindlessly along toward the completion of
their task; an expediter must have a good sense of when a topic has been sufficiently discussed
or when a group's extended focus on one area has led to diminishing returns.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Task-Related Roles- Information Provider - ANS Includes behaviors that are more evenly
shared than in other roles, as ideally, all group members present new ideas, initiate discussions
of new topics, and contribute their own relevant knowledge and experiences.
Task-Related Roles- Information Seeker - ANS Asks for more information, elaboration, or
clarification on items relevant to the group's task. The information sought may include factual
information or group member opinions. In general, information seekers ask questions for
clarification, but they can also ask questions that help provide an important evaluative function.
Task-Related Roles- Gatekeeper - ANS Manages the flow of conversation in a group in order
to achieve an appropriate balance so that all group members get to participate in a meaningful
way. He or she may also help correct an imbalance between members who have provided much
information already and members who have been quiet.
Task-Related Roles- Recorder - ANS Takes notes on the discussion and activities that occur
during a group meeting. The recorder is the only role that is essentially limited to one person at
a time since in most cases it wouldn't be necessary or beneficial to have more than one person
recording.
Self-Centered Roles- Central Negative - ANS Argues against most of the ideas and proposals
discussed in the group and often emerges as a result of a leadership challenge during group
formation. The failed attempt to lead the group can lead to feelings of resentment toward the
leader and/or the purpose of the group, which then manifest in negative behaviors that delay,
divert, or block the group's progress toward achieving its goal.
Self-Centered Roles- Monopolizer - ANS Is a group member who makes excessive verbal
contributions, preventing equal participation by other group members. In short, monopolizers
like to hear the sound of their own voice and do not follow typical norms for conversational turn
taking. There are some people who are well informed, charismatic, and competent
communicators who can get away with impromptu lectures and long stories, but monopolizers
do not possess the magnetic qualities of such people.
Self-Centered Roles- Self-Confessor - ANS Tries to use group meetings as therapy sessions for
issues not related to the group's task. Self-confessors tend to make personal self-disclosures
that are unnecessarily intimate. While it is reasonable to expect that someone experiencing a
personal problem may want to consult with the group, especially if that person has formed
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
