WGU D322 - INTRODUCTION TO IT
SECTION 7 THE BUSINESS OF IT
QUESTIONS & DETAILED COMPLETE
ANSWERS PASSED ALREADY
GRADED A+
IT governance - CORRECT ANSWER The systems of processes that ensures the
effective and efficient use of IT to enable an organization to achieve its business goals
and add value to key stakeholders in an organization.
IT Functions - CORRECT ANSWER 1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
IT Function - Communication - CORRECT ANSWER IT enables organizations to
communicate by phone, email, video conferencing, social media, and many others.
IT Function - Data Collection and Management - CORRECT ANSWER IT Systems
allow an organization to collect, store, manage, and use vast amounts of information. IT
tools take raw data and convert it into information for analysis.
IT Function - Information Security and Management - CORRECT ANSWER The IT
department keeps the company's data secure. (Data leaks lead to fines and regulatory
action but they can also damage an organization's reputation and business).
IT Function - Consumer Relationship and Management - CORRECT ANSWER IT is
being used to improve how organizations interact with their customers. e.g., CRMs
CRMs (Customer Relationship Management Systems) - CORRECT ANSWER Track
and organize every interaction a company has with current and potential customers,
providing data about customers' needs, wants, and behaviors.
IT Function - Process Improvement - CORRECT ANSWER IT is responsible for
designing and implementing tools to improve efficiency. Implementing technologies that
automate processes can reduce repetitive human labor and human error.
, Service Portfolio - CORRECT ANSWER Simply list of the services the department
offers.
The process that helps IT understand how it can best support the underlying business.
(where information about all the services that IT plans to offer, currently offers, or used
to offer is stored.)
Project Management - CORRECT ANSWER It is an essential aspect of an IT
department as multiple projects run in parallel.
IT Department - CORRECT ANSWER An organizational subsystem made up of skilled
technology specialists working together to support the technological infrastructure of the
company.
IT Governance - CORRECT ANSWER The system of processes that ensures the
effective and efficient use of IT to enable an organization to achieve its business goals
and to add value to key stakeholders in an organization.
What does IT Governance provide? - CORRECT ANSWER Strategic management,
realization of benefits to organization, risk optimization, and resource optimization. In
addition, it supports the company's compliance with regulations and supports initiative
for competitive advantages, the company's growth and innovation, an increases of
assets, and reduction of risks.
Network Administrator - CORRECT ANSWER Setup, maintain, and monitor the
hardware and software that support the networking components of the computer
system.
System Administrator - CORRECT ANSWER Setup, maintain, and monitor devices that
support business operations. These devices include anything from projectors and
smartboards in a training room to the devices in the server room.
Web Administrator - CORRECT ANSWER Control the outward facing content on an
organization's website and intranets and ensure that the sites function and integrate
with back-end systems, such as supporting databases.
Database Administrator (DBA) - CORRECT ANSWER Configure and troubleshoot an
organization's data repositories.
Cybersecurity Analysis - CORRECT ANSWER monitor the behaviors of the system
components for anomalies and malicious attacks. They also measure in place to deter,
detect, and mitigate internal and external threats.
Technical Support Specialist - CORRECT ANSWER Provide end user training and help
users resolve issues accessing resources and systems.
SECTION 7 THE BUSINESS OF IT
QUESTIONS & DETAILED COMPLETE
ANSWERS PASSED ALREADY
GRADED A+
IT governance - CORRECT ANSWER The systems of processes that ensures the
effective and efficient use of IT to enable an organization to achieve its business goals
and add value to key stakeholders in an organization.
IT Functions - CORRECT ANSWER 1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
IT Function - Communication - CORRECT ANSWER IT enables organizations to
communicate by phone, email, video conferencing, social media, and many others.
IT Function - Data Collection and Management - CORRECT ANSWER IT Systems
allow an organization to collect, store, manage, and use vast amounts of information. IT
tools take raw data and convert it into information for analysis.
IT Function - Information Security and Management - CORRECT ANSWER The IT
department keeps the company's data secure. (Data leaks lead to fines and regulatory
action but they can also damage an organization's reputation and business).
IT Function - Consumer Relationship and Management - CORRECT ANSWER IT is
being used to improve how organizations interact with their customers. e.g., CRMs
CRMs (Customer Relationship Management Systems) - CORRECT ANSWER Track
and organize every interaction a company has with current and potential customers,
providing data about customers' needs, wants, and behaviors.
IT Function - Process Improvement - CORRECT ANSWER IT is responsible for
designing and implementing tools to improve efficiency. Implementing technologies that
automate processes can reduce repetitive human labor and human error.
, Service Portfolio - CORRECT ANSWER Simply list of the services the department
offers.
The process that helps IT understand how it can best support the underlying business.
(where information about all the services that IT plans to offer, currently offers, or used
to offer is stored.)
Project Management - CORRECT ANSWER It is an essential aspect of an IT
department as multiple projects run in parallel.
IT Department - CORRECT ANSWER An organizational subsystem made up of skilled
technology specialists working together to support the technological infrastructure of the
company.
IT Governance - CORRECT ANSWER The system of processes that ensures the
effective and efficient use of IT to enable an organization to achieve its business goals
and to add value to key stakeholders in an organization.
What does IT Governance provide? - CORRECT ANSWER Strategic management,
realization of benefits to organization, risk optimization, and resource optimization. In
addition, it supports the company's compliance with regulations and supports initiative
for competitive advantages, the company's growth and innovation, an increases of
assets, and reduction of risks.
Network Administrator - CORRECT ANSWER Setup, maintain, and monitor the
hardware and software that support the networking components of the computer
system.
System Administrator - CORRECT ANSWER Setup, maintain, and monitor devices that
support business operations. These devices include anything from projectors and
smartboards in a training room to the devices in the server room.
Web Administrator - CORRECT ANSWER Control the outward facing content on an
organization's website and intranets and ensure that the sites function and integrate
with back-end systems, such as supporting databases.
Database Administrator (DBA) - CORRECT ANSWER Configure and troubleshoot an
organization's data repositories.
Cybersecurity Analysis - CORRECT ANSWER monitor the behaviors of the system
components for anomalies and malicious attacks. They also measure in place to deter,
detect, and mitigate internal and external threats.
Technical Support Specialist - CORRECT ANSWER Provide end user training and help
users resolve issues accessing resources and systems.
