CVS Pharmacy Technician Exam
Questions and Answers Graded A+
By what time does a Cardinal Order need to be placed in order to be received by
the next day? - Correct answer-By 8 p.m. If send on Friday, the order will be
received the following Monday.
How do you deal with an upset customer? - Correct answer-AAA - Acknowledge,
Apologize, Act
What is the green trash bag for? - Correct answer-Vials and stock bottles.
What is the blue trash bag for? - Correct answer-Anything with PHI
What is the clear trash bag for? - Correct answer-Regular garbage
HIPPA - Correct answer-Health Insurance Portability and Accountability Act
(1996) - Keeps PHI of patient confidential and requires healthcare providers to
handle PHI with caution.
Daw Code 0 - Correct answer-No product selection indicated
Daw code 1 - Correct answer-Substitution not allowed by prescriber
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,Non-formulary list - Correct answer-List of drugs that are not covered by an
individual's insurance company (Usually drugs that are more expensive,
uncommon, may have alternatives etc.)
Formulary List - Correct answer-List of drugs that are covered by the insurance
company (Usually more common medications, proven to be safe and efficient,
keep costs down for both parties.
Out of stock Scans - Correct answer-Should be completed once a week; the day
before your order (poll) day; it's purpose is to identify back of house discrepancy.
What is TIL and what determines it? - Correct answer-TIL- Target Inventory Level.
Takes into account past 5 weeks of dispensing history as well as trends over 52
weeks (seasonal lifts)
What is the name of the order report for the CVS warehouse? - Correct answer-
AimRx Order Detail Report. Prints first thing in the morning on the day of order to
be reviewed by a pharmacy member. Listed on the report is everything AimRx
plans to bring into your pharmacy.
Partial - Do we accept full copayment? - Correct answer-No, payment is accepted
when the full order is picked up.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, Care Check Plus Program - Correct answer-A program that targets certain
prescriptions as they are processed through the pharmacy computer system. This
program educates the patient about his/her health conditions and/or the medication
that they have been prescribed. It may produce coupons for OTC products that are
directly related to the product being dispense or specific info. concerning the
patients medication or medical condition. Other messages printed by Care Check
Plus may relate to corporate initiatives such as Flu messaging, requesting
donations for ALS or minute clinic donations.
What form does a pharmacist use to order narcotics? - Correct answer-DEA 22
Form
What task do you perform at pick-up/drop-off/drive-thru/production? - Correct
answer-Pick-up: Aid customers while they pick up their prescriptions
Drop-off: First impression on customers, assist customers dropping off their
prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to promised
time.
Converting ml to oz - Correct answer-1 oz = 30 ml
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Questions and Answers Graded A+
By what time does a Cardinal Order need to be placed in order to be received by
the next day? - Correct answer-By 8 p.m. If send on Friday, the order will be
received the following Monday.
How do you deal with an upset customer? - Correct answer-AAA - Acknowledge,
Apologize, Act
What is the green trash bag for? - Correct answer-Vials and stock bottles.
What is the blue trash bag for? - Correct answer-Anything with PHI
What is the clear trash bag for? - Correct answer-Regular garbage
HIPPA - Correct answer-Health Insurance Portability and Accountability Act
(1996) - Keeps PHI of patient confidential and requires healthcare providers to
handle PHI with caution.
Daw Code 0 - Correct answer-No product selection indicated
Daw code 1 - Correct answer-Substitution not allowed by prescriber
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Non-formulary list - Correct answer-List of drugs that are not covered by an
individual's insurance company (Usually drugs that are more expensive,
uncommon, may have alternatives etc.)
Formulary List - Correct answer-List of drugs that are covered by the insurance
company (Usually more common medications, proven to be safe and efficient,
keep costs down for both parties.
Out of stock Scans - Correct answer-Should be completed once a week; the day
before your order (poll) day; it's purpose is to identify back of house discrepancy.
What is TIL and what determines it? - Correct answer-TIL- Target Inventory Level.
Takes into account past 5 weeks of dispensing history as well as trends over 52
weeks (seasonal lifts)
What is the name of the order report for the CVS warehouse? - Correct answer-
AimRx Order Detail Report. Prints first thing in the morning on the day of order to
be reviewed by a pharmacy member. Listed on the report is everything AimRx
plans to bring into your pharmacy.
Partial - Do we accept full copayment? - Correct answer-No, payment is accepted
when the full order is picked up.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, Care Check Plus Program - Correct answer-A program that targets certain
prescriptions as they are processed through the pharmacy computer system. This
program educates the patient about his/her health conditions and/or the medication
that they have been prescribed. It may produce coupons for OTC products that are
directly related to the product being dispense or specific info. concerning the
patients medication or medical condition. Other messages printed by Care Check
Plus may relate to corporate initiatives such as Flu messaging, requesting
donations for ALS or minute clinic donations.
What form does a pharmacist use to order narcotics? - Correct answer-DEA 22
Form
What task do you perform at pick-up/drop-off/drive-thru/production? - Correct
answer-Pick-up: Aid customers while they pick up their prescriptions
Drop-off: First impression on customers, assist customers dropping off their
prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to promised
time.
Converting ml to oz - Correct answer-1 oz = 30 ml
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
