DESCRIPTION AND PRODUCTIVITY STANDARDS
IN HEALTHCARE) QUESTIONS AND ANSWERS
WITH RATIONALES
What kind of planning addresses long-term needs and sets comprehensive plans
of action?
a. Tactical
b. Operational
c. Strategic
d. Administrative
c. Strategic
A strategic plan is the document in which the leadership of a healthcare
organization identifies the organization's overall mission, vision, and goals to
help define the long-term direction of the organization (Gordon and Gordon
2016b, 533).
Helen is the HIM department head, and has been asked to share a SWOT
analysis of her department with her new boss. One aspect of Helen's SWOT
analysis indicates that the chart tracking software is over 10 years old and is not
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,compatible with the digital dictation system. In a SWOT analysis, this would be
a(n):
a. Strength
b. Weakness
c. Opportunity
d. Threat
b. Weakness
The process to develop a strategic and operational plan begins with a SWOT
(acronym for strengths, weaknesses, opportunities, and threats) analysis. In a
SWOT analysis, key leadership personnel determine the strengths of the
organization (what the company does well), the weaknesses (needs for
improvement), and establishes future opportunities (and evaluates threats to
those opportunities). This scenario is an example of weakness in a SWOT
analysis (Gordon and Gordon 2016b, 542).
The HIM department is developing a system to track coding productivity. The
director wants the system to track the productivity of each coder by productive
hours worked per day, health record ID, type of records coded, and to provide
weekly productivity reports and analyses. Which of the following tools would
be best to use for this purpose?
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,a. Word-processing documents
b. Paper log book
c. Spreadsheet
d. Database management system
d. Database management system
The database management system is the best option to collect, store,
manipulate, and retrieve data for this situation. Paper and word-processing
documents cannot sort and store the data in a meaningful way for this purpose.
Spreadsheets should be used for accounting-type functions and not for data
storage (Brinda 2016, 146).
Clinical documentation policies and procedures should:
a. Dictate the practices and procedures for medical treatment
b. Encompass nationally recognized guidelines
c. Meet all the requirements of physician leaders
d. Be created by and specifically for each organization
d. Be created by and specifically for each organization
In order to be both effective and efficient, each organization must be guided by
policies and procedures that are created and specific to the organization. This
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, includes policies and procedures regarding clinical documentation (Hess 2015,
172).
What document outlines the work to be performed by a specific employee or
group of employees with the same responsibilities?
a. Union contract
b. Policy and Procedure Manual
c. Job evaluation
d. Job description
d. Job description
An audit of the document imaging process reveals that the HIM department
staff is scanning 250 pages per hour and indexing 114 pages per hour. If the
department is meeting its productivity standard for scanning, but is only
meeting 60 percent of the indexing standard, how many more pages per hour
must be indexed to meet the indexing standard?
a. 45.6 pages
b. 68.4 pages
c. 76 pages
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