BUS 4993 BUSINESS CAPSTONE PROJECT
EXAM SCRIPT 2026 COMPLETE QUESTIONS
SOLUTIONS APPROVED A+
◉ Types of Audiences. Answer: Primary audience
secondary audience
◉ When overseeing the production of a custom-made tree swing,
Sue can ensure the correct product is delivered to the customer by...
A. communicating a clear, concise, objective and consistent message
to the rest of the team
B. communicating by listening, using the 7 communication
principles, then repeating and reinforcing the message
C. submitting the order in plenty of time so the production team can
make it. Answer: B. communicating by listening, using the 7
communication principles, then repeating and reinforcing the
message
◉ Primary Audience. Answer: the audience that your
communication is intended for
◉ Secondary Audience. Answer: the group of people that aren't real
stakeholders in your communication
,◉ Mitch is preparing a communication for his senior team outlining
the new findings of his research and development team. He realizes
that investors and science journals will be interested in this report
as well. Who is Mitch's primary audience and who is his secondary
audience?
A. The investors and science journalists are the primary audience,
and the senior team is the secondary audience
B. The senior team is his primary audience and the investors and
science journals are his secondary audience
C. The primary audience is the senior team. Investors are the
secondary audience and the science journals are the tertiary
audience.. Answer: B. The senior team is his primary audience and
the investors and science journals are his secondary audience
◉ In the social communication modes, the communication process
would be linear except for...
A. Decoding
B. Feedback
C. Noise. Answer: B. Feedback
◉ When someone lets you know they've misunderstood you by
giving you feedback, you can. Answer: -Repeat the message a second
time
,-Ask some clarifying questions to determine why your recipient
didn't understand what you said and then address those issues on
your next attempt to communicate your idea
◉ As a communicator, you are nearly assured of composing an
ethical communication if you...
A.Use tricky language that your audience might not understand
B. Give credit to your sources
C. Stick with the seven principles of communication. Answer: C. Stick
with the seven principles of communication
◉ Rosie is posting something online and she wants to be ethical. One
of the rules she should keep in mind is...
A. Not to share protected or proprietary information
B. To post controversial information anonymously so she doesn't get
too many phone calls
C. To always share information before she's checked to see if its true.
Answer: A. Not to share protected or proprietary information
◉ If you fact check your internet research and indicate the sources
from which the information came, you are...
A. Being ethical
B. stealing other peoples intellectual property
C. being unethical. Answer: A. being ethical
, ◉ Unethical communication...
A. betrays the trust of your audience
B. is more entertaining then ethical communication
C. is something you should only do if your manager insists on it.
Answer: A. betrays the trust of your audience
◉ 5 key skills for active listening. Answer: - pay close attention
- give good body cues
- minimize distractions
- paraphrase
- keep yourself out of the conversation
◉ An associate is sharing a story of how the CEO has pushed back
for additional information before a decision can be made on a capital
purchase. Which response is a most appropriate as an active
listener?
A. "why ant he make a decision without all these details, doesn't he
trust that we know what we're doing?'
B. "I may be able to help you pull that additional information
together. Did he give you an idea what he wants to see?"
C. "The same thing happened to me when I tried to get those new
registers for the store!". Answer: B. "I may be able to help you pull
EXAM SCRIPT 2026 COMPLETE QUESTIONS
SOLUTIONS APPROVED A+
◉ Types of Audiences. Answer: Primary audience
secondary audience
◉ When overseeing the production of a custom-made tree swing,
Sue can ensure the correct product is delivered to the customer by...
A. communicating a clear, concise, objective and consistent message
to the rest of the team
B. communicating by listening, using the 7 communication
principles, then repeating and reinforcing the message
C. submitting the order in plenty of time so the production team can
make it. Answer: B. communicating by listening, using the 7
communication principles, then repeating and reinforcing the
message
◉ Primary Audience. Answer: the audience that your
communication is intended for
◉ Secondary Audience. Answer: the group of people that aren't real
stakeholders in your communication
,◉ Mitch is preparing a communication for his senior team outlining
the new findings of his research and development team. He realizes
that investors and science journals will be interested in this report
as well. Who is Mitch's primary audience and who is his secondary
audience?
A. The investors and science journalists are the primary audience,
and the senior team is the secondary audience
B. The senior team is his primary audience and the investors and
science journals are his secondary audience
C. The primary audience is the senior team. Investors are the
secondary audience and the science journals are the tertiary
audience.. Answer: B. The senior team is his primary audience and
the investors and science journals are his secondary audience
◉ In the social communication modes, the communication process
would be linear except for...
A. Decoding
B. Feedback
C. Noise. Answer: B. Feedback
◉ When someone lets you know they've misunderstood you by
giving you feedback, you can. Answer: -Repeat the message a second
time
,-Ask some clarifying questions to determine why your recipient
didn't understand what you said and then address those issues on
your next attempt to communicate your idea
◉ As a communicator, you are nearly assured of composing an
ethical communication if you...
A.Use tricky language that your audience might not understand
B. Give credit to your sources
C. Stick with the seven principles of communication. Answer: C. Stick
with the seven principles of communication
◉ Rosie is posting something online and she wants to be ethical. One
of the rules she should keep in mind is...
A. Not to share protected or proprietary information
B. To post controversial information anonymously so she doesn't get
too many phone calls
C. To always share information before she's checked to see if its true.
Answer: A. Not to share protected or proprietary information
◉ If you fact check your internet research and indicate the sources
from which the information came, you are...
A. Being ethical
B. stealing other peoples intellectual property
C. being unethical. Answer: A. being ethical
, ◉ Unethical communication...
A. betrays the trust of your audience
B. is more entertaining then ethical communication
C. is something you should only do if your manager insists on it.
Answer: A. betrays the trust of your audience
◉ 5 key skills for active listening. Answer: - pay close attention
- give good body cues
- minimize distractions
- paraphrase
- keep yourself out of the conversation
◉ An associate is sharing a story of how the CEO has pushed back
for additional information before a decision can be made on a capital
purchase. Which response is a most appropriate as an active
listener?
A. "why ant he make a decision without all these details, doesn't he
trust that we know what we're doing?'
B. "I may be able to help you pull that additional information
together. Did he give you an idea what he wants to see?"
C. "The same thing happened to me when I tried to get those new
registers for the store!". Answer: B. "I may be able to help you pull
