BUS 4993 BUSINESS CAPSTONE PROJECT
PRACTICE TEST 2026 QUESTIONS WITH
ANSWERS SUCCESS A+
◉ What is another form of verbal communication (besides speech).
Answer: writing
◉ Spoken communication allows for flexibility in the social
communication model because...
A. spoken communication can be part of a meeting
B. you can get immediate feedback and address misunderstandings
C. you create good relationships. Answer: B. you can get immediate
feedback and address misunderstandings
◉ Which of these is NOT an element of nonverbal communication?
A. proximity
B. a written letter
C. clothing. Answer: B. a written letter
◉ Nonverbal elements in communication...
A. have an impact on verbal communication only
B. have an impact on both active listening and verbal communication
,C. have an impact on active listening only. Answer: B. have an impact
on both active listening and verbal communication
◉ Spoken verbal communication can take the form of a meeting or...
A. a conversation or speech
B. an image or a chart
C. a written note. Answer: A. a conversation or speech
◉ Asking clarifying questions and minimizing distractions are a part
of...
A. verbal communication
B. nonverbal communication
C. active listening. Answer: C. Active listening
◉ The seven principles for effective communication can ensure an
ethical communication because...
A.if you're understood, you are ethical
B. one of the principles is to be ethical in communication
C. their guidelines insure that you're communicating a clear,
objective communication that your audience can understand.
Answer: C. their guidelines insure that you're communicating a clear,
objective communication that your audience can understand
,◉ Sharing confidential or privileged information...
A.is not ethical, and if it's done by accident it should be corrected
right away.
B. is okay in the instance where someone shares information to your
page, and you aren't the one doing the sharing.
C. is not okay, even if the person gives you written permission..
Answer: A.is not ethical, and if it's done by accident it should be
corrected right away.
◉ When reviewing digital tools to see if they'll help you
communicate effectively, you should...
A. consider how much they cost and whether they're easy to use
B. consider if you can use the seven principles of effective business
communication
C. measure them against the social communication model and
determine what kinds of communication the tool facilitates. Answer:
C. measure them against the social communication model and
determine what kinds of communication the tool facilitates
◉ Why has Live Chat become a go-to tool for companies and their
websites?
A. it completes the whole circuit of the social communication model
B. it allows them to start a conversation with visitors to the page,
where they might not have been able to talk to them otherwise
, C. the tool helps you actively listen. Answer: B. it allows them to start
a conversation with visitors to the page, where they might not have
been able to talk to them otherwise
◉ Digital tools are helpful when...
A. your coworkers are in remote locations
B. you need to brainstorm ideas
C. you don't care if you need to see the other person. Answer: A. your
coworkers are in remote locations
◉ Conversations and human interaction from favorite brands is...
A. what customers get after purchasing a product
B. what customers are demanding via social media and other tools
C. part of good customer service. Answer: B. what customers are
demanding via social media and other tools
◉ A feature of customer-facing live chat is...
A. the company can shut down the customers ability to give feedback
B. the customer can share his experiences with others
C. the ability for a company to initiate a conversation with the
customer that might not have otherwise happened. Answer: C. the
ability for a company to initiate a conversation with the customer
that might not have otherwise happened
PRACTICE TEST 2026 QUESTIONS WITH
ANSWERS SUCCESS A+
◉ What is another form of verbal communication (besides speech).
Answer: writing
◉ Spoken communication allows for flexibility in the social
communication model because...
A. spoken communication can be part of a meeting
B. you can get immediate feedback and address misunderstandings
C. you create good relationships. Answer: B. you can get immediate
feedback and address misunderstandings
◉ Which of these is NOT an element of nonverbal communication?
A. proximity
B. a written letter
C. clothing. Answer: B. a written letter
◉ Nonverbal elements in communication...
A. have an impact on verbal communication only
B. have an impact on both active listening and verbal communication
,C. have an impact on active listening only. Answer: B. have an impact
on both active listening and verbal communication
◉ Spoken verbal communication can take the form of a meeting or...
A. a conversation or speech
B. an image or a chart
C. a written note. Answer: A. a conversation or speech
◉ Asking clarifying questions and minimizing distractions are a part
of...
A. verbal communication
B. nonverbal communication
C. active listening. Answer: C. Active listening
◉ The seven principles for effective communication can ensure an
ethical communication because...
A.if you're understood, you are ethical
B. one of the principles is to be ethical in communication
C. their guidelines insure that you're communicating a clear,
objective communication that your audience can understand.
Answer: C. their guidelines insure that you're communicating a clear,
objective communication that your audience can understand
,◉ Sharing confidential or privileged information...
A.is not ethical, and if it's done by accident it should be corrected
right away.
B. is okay in the instance where someone shares information to your
page, and you aren't the one doing the sharing.
C. is not okay, even if the person gives you written permission..
Answer: A.is not ethical, and if it's done by accident it should be
corrected right away.
◉ When reviewing digital tools to see if they'll help you
communicate effectively, you should...
A. consider how much they cost and whether they're easy to use
B. consider if you can use the seven principles of effective business
communication
C. measure them against the social communication model and
determine what kinds of communication the tool facilitates. Answer:
C. measure them against the social communication model and
determine what kinds of communication the tool facilitates
◉ Why has Live Chat become a go-to tool for companies and their
websites?
A. it completes the whole circuit of the social communication model
B. it allows them to start a conversation with visitors to the page,
where they might not have been able to talk to them otherwise
, C. the tool helps you actively listen. Answer: B. it allows them to start
a conversation with visitors to the page, where they might not have
been able to talk to them otherwise
◉ Digital tools are helpful when...
A. your coworkers are in remote locations
B. you need to brainstorm ideas
C. you don't care if you need to see the other person. Answer: A. your
coworkers are in remote locations
◉ Conversations and human interaction from favorite brands is...
A. what customers get after purchasing a product
B. what customers are demanding via social media and other tools
C. part of good customer service. Answer: B. what customers are
demanding via social media and other tools
◉ A feature of customer-facing live chat is...
A. the company can shut down the customers ability to give feedback
B. the customer can share his experiences with others
C. the ability for a company to initiate a conversation with the
customer that might not have otherwise happened. Answer: C. the
ability for a company to initiate a conversation with the customer
that might not have otherwise happened
