NRF CUSTOMER SERVICE RISE UP VOCABULARIES UPDATES 100%

NRF CUSTOMER SERVICE RISE UP b b b b




VOCABULARIES UPDATES 100%
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Active nlistening n- n ncorrect nanswer- nThe npractice nof nhearing nand nunderstanding nwhat
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na nspeaker nis nsaying nout nloud nand nany nmessages nsuggested nbehind nthe nwords.
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Add-on nservices n- n ncorrect nanswer- nAvailable nservices nfor nspecific nproduct
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npurchases nthat ncustomers ncan nopt nfor n(e.g., npayment noptions, nproduct
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nmodifications, nor nother nways nthat ncustomers ncan nprotect ntheir npurchases).
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Alterations n- n ncorrect nanswer- nModifications nto nproducts nthat nhelp nthem nbest nmeet
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nthe nneeds nof ncustomers n(e.g., nthe ntailoring nof nclothing nitems nor ninstalling
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nadditional nmemory nin na nlaptop).
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Analytical ncommunication nstyle n- n ncorrect nanswer- nA ncommunication nstyle nrefers nto
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nthe nway na nperson ninteracts nwith nothers. nSomeone nwho nhas nan nanalytical
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ncommunication nstyle ntypically nwants nthe nimportant ndata, nfacts nand nlogic.
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At-will nemployment n- n ncorrect nanswer- nEmployment nsubject nto ntermination nby nan
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nemployer nat nany ntime nfor nany nreason, nexcept nfor nan nillegal nreason nsuch nas
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ndiscrimination. nAn nemployee nis nalso nfree nto nleave na njob nat nany ntime, nfor nany
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nreason.
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, Body nlanguage ncues n- n ncorrect nanswer- nConscious nor nunconscious ngestures nand
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nmovements nthat nexpress nintentions. nThese nare na nkey nform nof nnonverbal
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ncommunication.
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Brand npromise n- n ncorrect nanswer- nAn nextension nof nthe ncompany nbrand nthat
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nreflects nthe nbenefit nof ndoing nbusiness nwith nthem—for nexample, nproviding nquality
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ncustomer nservice.
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Breakaway nstatements n- n ncorrect nanswer- nPhrases nused nto nsmooth nthe ntransition
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nbetween none ncustomer nand nthe nnext none n(e.g., n"Would nit nbe nOK nif nI ngrab na nfew
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nitems nfor nanother ncustomer?").
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Buying n- n ncorrect nanswer- nThe nbranch nof nretail nin ncharge nof nselecting nand
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npurchasing nmerchandise.
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Clientele n- n ncorrect nanswer- nThe ncollective ngroup nof ncustomers nthat nare nserved nby
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na nspecific nretailer, nwhen nconsidered nin ntotal.
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Closed-ended nquestions n- n ncorrect nanswer- nQuestions nthat naim nto nget nyou na nshort
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nor nyes/no nanswer. nThese nare nuseful nto nlimit nthe nscope nof na nconversation, nto
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nconfirm na nspecific nresponse, nor nto nclose nthe nsale. nClosed- nended nquestions noften
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nbegin nwith nwords nsuch nas: nwill, ncan, nmay, nare nand ndo.
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Company nbrand n- n ncorrect nanswer- nThe noverall nimpression ngathered nfrom
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ninformation nthat nis nseen, nheard nand nexperienced nby ncustomers nwho nencounter na
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nbusiness, nits nproducts nand nits nservices.
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Company nculture n- n ncorrect nanswer- nThe nunique nway nthat nan norganization's
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nemployees ninteract nwith neach nother nand nwith ncustomers. nThe nculture ndefines nthe
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npersonality nof na ncompany, nand ntypically nincludes na nvariety nof nelements, nsuch nas
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nwork nenvironment, ncompany nmission, nvalue, nethics, nexpectations nand ngoals. nA
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ncompany's nculture ncan nprovide nadditional nexpectations nfor nemployees nto ndeliver non
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nthe ncompany's nbrand npromises.
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Company nwebsite n- n ncorrect nanswer- nA nwebsite nthat nrepresents na nretailer non nthe
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nInternet. nRetailer nwebsites ntypically nprovide ncustomers nwith na nway nto nbrowse nand
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npurchase nproducts nand nservices nthat nthe ncompany noffers nalong nwith ninformation
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nabout nstore nlocations nand nhours, ncareer nopportunities nand ngeneral ninformation
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nabout nthe ncompany.
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Comparison nshopper n- n ncorrect nanswer- nA nshopper nwho nspends na nlot nof ntime
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nchecking nout nproducts nand nprices nthrough nonline nsites, nvisiting ndifferent nstores,
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ncomparing nretailer nads nand/or ngetting nthe nopinions nof nothers neither npersonally nor
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nthrough nsocial nmedia.
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