NRF CUSTOMER SALES & SERVICE b b b b
REVIEW EXAM WITH ALL ANSWERS
b b b b b
Retailing nis ncomprised nof nall nof nthe nbusiness nactivities nthat nadd nvalue nto nthe nproducts nand
b b b b b b b b b b b b b b b
nservices ncustomers nbuy. nThis nincludes: n
b b b b b b
1) nmerchandise nassortment
b b
2) npackaging
b
3) ncustomer nservice
b b
4) nAll nof nthe nabove n- n ncorrect nanswer- nAll nof nthe nabove
b b b b b b b b b b b b
b nList nthe nelements nof nthe ndistribution nchannel nin nthe ncorrect norder: nMen nWant nReal nChics n- n
b b b b b b b b b b b b b b b b
b ncorrect nanswer- nManufacturer, nWholesaler, nRetailer, nand nCustomer
b b b b b b
b nAshley nFurniture nis nan nexample nof nwhat ntype nof nretailer? n- n ncorrect nanswer- nSpecialty nStore
b b b b b b b b b b b b b b b
b nThe nterms nmultichannel nand nomnichannel nare nvery nsimilar. nWhich nof nthem nplaces nthe nfocus non
b b b b b b b b b b b b b b
b ncreating na nseamless ncustomer nexperience? n- n ncorrect nanswer- nOmnichannel
b b b b b b b b b
, b nThe nmethod nby nwhich nconsumers nacquire nproducts nand nservices? n- n ncorrect nanswer- nRetailing
b b b b b b b b b b b b b
b nThe nchain nof nbusiness nthrough nwhich na ngood nor nservice npasses nuntil nit nreaches nthe nend
b b b b b b b b b b b b b b b
b nconsumer nis ncalled--- n- n ncorrect nanswer- ndistribution nchannel
b b b b b b b b
b nWhich nof nthe nfollowing nproduces nthe nproduct?
b b b b b b
1) nDistribution nChannel
b b
2) nmanufacturer
b
3) nRetailing
b
4) nRetailer
b
5) nWholesaler n- n ncorrect nanswer- nManufacturer
b b b b b b
b nWho nbuy nlarge nquantities nof nproducts nand nresells nthem? n- n ncorrect nanswer- nwholesaler
b b b b b b b b b b b b b
b nWhich nof nthe nfollowing nreceives, nstores, ndisplays, nand npresents nthe nproducts nto ncustomers? n- n
b b b b b b b b b b b b b b
b ncorrect nanswer- nretailer b b
b nT/F n(Closeout nstores nare nowned nby nthe nmanufacturer nor nretailer) n- n ncorrect nanswer- nTrue
b b b b b b b b b b b b b b
b nGreat ncustomer nservice ncombines:
b b b
1) nproblem nsolving
b b
2) nCritical nthinking
b b
3) nProfessionalism
b
4) nRespect
b
5) nall nanswers nare ncorrect
b b b b
REVIEW EXAM WITH ALL ANSWERS
b b b b b
Retailing nis ncomprised nof nall nof nthe nbusiness nactivities nthat nadd nvalue nto nthe nproducts nand
b b b b b b b b b b b b b b b
nservices ncustomers nbuy. nThis nincludes: n
b b b b b b
1) nmerchandise nassortment
b b
2) npackaging
b
3) ncustomer nservice
b b
4) nAll nof nthe nabove n- n ncorrect nanswer- nAll nof nthe nabove
b b b b b b b b b b b b
b nList nthe nelements nof nthe ndistribution nchannel nin nthe ncorrect norder: nMen nWant nReal nChics n- n
b b b b b b b b b b b b b b b b
b ncorrect nanswer- nManufacturer, nWholesaler, nRetailer, nand nCustomer
b b b b b b
b nAshley nFurniture nis nan nexample nof nwhat ntype nof nretailer? n- n ncorrect nanswer- nSpecialty nStore
b b b b b b b b b b b b b b b
b nThe nterms nmultichannel nand nomnichannel nare nvery nsimilar. nWhich nof nthem nplaces nthe nfocus non
b b b b b b b b b b b b b b
b ncreating na nseamless ncustomer nexperience? n- n ncorrect nanswer- nOmnichannel
b b b b b b b b b
, b nThe nmethod nby nwhich nconsumers nacquire nproducts nand nservices? n- n ncorrect nanswer- nRetailing
b b b b b b b b b b b b b
b nThe nchain nof nbusiness nthrough nwhich na ngood nor nservice npasses nuntil nit nreaches nthe nend
b b b b b b b b b b b b b b b
b nconsumer nis ncalled--- n- n ncorrect nanswer- ndistribution nchannel
b b b b b b b b
b nWhich nof nthe nfollowing nproduces nthe nproduct?
b b b b b b
1) nDistribution nChannel
b b
2) nmanufacturer
b
3) nRetailing
b
4) nRetailer
b
5) nWholesaler n- n ncorrect nanswer- nManufacturer
b b b b b b
b nWho nbuy nlarge nquantities nof nproducts nand nresells nthem? n- n ncorrect nanswer- nwholesaler
b b b b b b b b b b b b b
b nWhich nof nthe nfollowing nreceives, nstores, ndisplays, nand npresents nthe nproducts nto ncustomers? n- n
b b b b b b b b b b b b b b
b ncorrect nanswer- nretailer b b
b nT/F n(Closeout nstores nare nowned nby nthe nmanufacturer nor nretailer) n- n ncorrect nanswer- nTrue
b b b b b b b b b b b b b b
b nGreat ncustomer nservice ncombines:
b b b
1) nproblem nsolving
b b
2) nCritical nthinking
b b
3) nProfessionalism
b
4) nRespect
b
5) nall nanswers nare ncorrect
b b b b
