1 |Page
HCAD 301 EXAM 3 2026 WITH
QUESTIONS AND CORRECT ANWSERS
What are improvement models? - correct answer-Structured recipes for
running improvement projects (PDSA, FOCUS-PDSA, Rapid Cycle
Improvement, FADE).
What are analytic tools? - correct answer-Specific tools used within
improvement models to analyze data or problems.
What is the difference between improvement models and tools? - correct
answer-Models = the structure or recipe; tools = the ingredients used inside
the model.
What are common improvement models? - correct answer-PDSA, FOCUS-
PDSA, Rapid Cycle Improvement, FADE.
What are quantitative tools? - correct answer-Number-based tools: bar
charts, line charts, histograms, scatter diagrams, control charts, check
sheets, Likert scales, pre/post tests.
What are qualitative tools? - correct answer-Idea-based tools:
brainstorming, multivoting, nominal group technique, affinity diagrams,
fishbone diagrams, 5 Whys, flowcharts, workflow diagrams, decision
matrices, planning matrices, force field analysis, stakeholder analysis.
What are the four typical steps of an improvement project? - correct
answer-1. Define the improvement goal 2. Analyze current practice 3.
Design and implement improvements 4. Measure success.
, 2 |Page
What key question is asked in Step 1? - correct answer-Is there special-
cause variation? (Use control charts.)
What is root cause analysis? - correct answer-A method to find the
underlying cause of a problem so it does not repeat.
What does repeated fixing of a problem mean? - correct answer-The
organization has not identified the true root cause.
What are the three types of brainstorming? - correct answer-Structured,
unstructured, silent.
What is a pro of structured brainstorming? - correct answer-Equal
participation, many ideas quickly.
What is a con of structured brainstorming? - correct answer-Less creativity;
people feel forced.
What is a pro of unstructured brainstorming? - correct answer-Creative,
builds off others' ideas.
What is a con of unstructured brainstorming? - correct answer-Quiet
participants may not contribute.
What is a pro of silent brainstorming? - correct answer-Independent ideas
without influence.
HCAD 301 EXAM 3 2026 WITH
QUESTIONS AND CORRECT ANWSERS
What are improvement models? - correct answer-Structured recipes for
running improvement projects (PDSA, FOCUS-PDSA, Rapid Cycle
Improvement, FADE).
What are analytic tools? - correct answer-Specific tools used within
improvement models to analyze data or problems.
What is the difference between improvement models and tools? - correct
answer-Models = the structure or recipe; tools = the ingredients used inside
the model.
What are common improvement models? - correct answer-PDSA, FOCUS-
PDSA, Rapid Cycle Improvement, FADE.
What are quantitative tools? - correct answer-Number-based tools: bar
charts, line charts, histograms, scatter diagrams, control charts, check
sheets, Likert scales, pre/post tests.
What are qualitative tools? - correct answer-Idea-based tools:
brainstorming, multivoting, nominal group technique, affinity diagrams,
fishbone diagrams, 5 Whys, flowcharts, workflow diagrams, decision
matrices, planning matrices, force field analysis, stakeholder analysis.
What are the four typical steps of an improvement project? - correct
answer-1. Define the improvement goal 2. Analyze current practice 3.
Design and implement improvements 4. Measure success.
, 2 |Page
What key question is asked in Step 1? - correct answer-Is there special-
cause variation? (Use control charts.)
What is root cause analysis? - correct answer-A method to find the
underlying cause of a problem so it does not repeat.
What does repeated fixing of a problem mean? - correct answer-The
organization has not identified the true root cause.
What are the three types of brainstorming? - correct answer-Structured,
unstructured, silent.
What is a pro of structured brainstorming? - correct answer-Equal
participation, many ideas quickly.
What is a con of structured brainstorming? - correct answer-Less creativity;
people feel forced.
What is a pro of unstructured brainstorming? - correct answer-Creative,
builds off others' ideas.
What is a con of unstructured brainstorming? - correct answer-Quiet
participants may not contribute.
What is a pro of silent brainstorming? - correct answer-Independent ideas
without influence.
